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Phone Scheduler Jobs (NOW HIRING)

The US Oncology Network

Telephone Operator

Norfolk, VA

$17.10 - $21.05/hr

Phone Scheduler Survey *** If you have completed the survey before, even for another position , please do not take it again. Employment Type: Full-Time, I n-Person Benefits: M/D/V, Life Ins., 401(k) ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$17.10 - $21.05/hr

Phone Scheduler Survey *** If you have completed the survey before, even for another position , please do not take it again. Employment Type: Full-Time, I n-Person Benefits: M/D/V, Life Ins., 401(k) ...

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How much do phone scheduler jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for phone scheduler in the United States is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges Phone Schedulers face when managing high call volumes and appointment requests?

Phone Schedulers often encounter challenges in balancing a high volume of incoming calls while maintaining accuracy and professionalism. Managing overlapping or last-minute appointment requests can require quick thinking and effective prioritization skills. Additionally, they need to communicate clearly with both clients and team members to prevent scheduling conflicts and ensure smooth operations. Adapting to different scheduling software and maintaining a calm demeanor during peak hours are essential for success in this role.

What does a phone scheduler do?

A phone scheduler is responsible for managing and coordinating appointments, meetings, or reservations over the phone. They often work in offices, medical practices, or service-based businesses, ensuring that schedules are organized efficiently and clients or patients are reminded of their appointments. Their duties may also include answering calls, handling cancellations or rescheduling, and maintaining accurate records in scheduling systems.

What is the difference between Phone Scheduler vs Medical Receptionist?

AspectPhone SchedulerMedical Receptionist
CredentialsBasic computer skills, communication skillsHigh school diploma, medical office training
Work EnvironmentCall centers, healthcare officesClinics, hospitals, healthcare facilities
Employer & IndustryHealthcare providers, clinicsHospitals, outpatient clinics
Primary RoleScheduling appointments via phoneManaging patient check-in, scheduling, and phone calls

The main difference is that a Phone Scheduler primarily focuses on scheduling appointments over the phone, often in healthcare settings, while a Medical Receptionist handles a broader range of front-desk duties, including patient check-in, billing, and general administrative tasks. Both roles require strong communication skills, but Medical Receptionists typically need more comprehensive medical office training.

What are the key skills and qualifications needed to thrive as a Phone Scheduler, and why are they important?

To thrive as a Phone Scheduler, you need strong organizational skills, attention to detail, and experience with appointment setting, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools is commonly required. Excellent communication, patience, and problem-solving abilities help you manage client interactions and resolve scheduling conflicts. These skills ensure accurate scheduling, efficient workflow, and positive experiences for both clients and staff.
More about Phone Scheduler jobs
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What job categories do people searching Phone Scheduler jobs look for? The top searched job categories for Phone Scheduler jobs are:
Phone Scheduler jobs near you
Infographic showing various Phone Scheduler job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,531 per year, or $18.5 per hour.
Telephone Operator

Telephone Operator

The US Oncology Network

Norfolk, VA

$17.10 - $21.05/hr

Full-time

Life, Retirement

Posted 12 days ago

US Oncology rating

7.5

Company rating: 7.5 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

227th of 877 rated healthcare providers

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.
***Please take this quick survey once you've submitted your resume to complete the application process: Phone Scheduler Survey ***

If you have completed the survey before, even for another position, please do not take it again.

Employment Type: Full-Time, In-Person

Benefits: M/D/V, Life Ins., 401(k)  

Compensation Range: $17.10/hr - $21.05/hr


Responsibilities
  • Primary operators for Incoming Scheduling Calls
  • Representative of BCC, Ches, HV, Obici, PA offices
  • Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
  • Monitor scheduling voice mail and contact patients for scheduling
  • Direct responsibility for scheduling for specific providers
  • Monitor and schedule from Order que for specific providers
  • Monitor and schedule from bump list for specific providers
  • Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
  • Other duties as requested or assigned

Qualifications
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Qualifications:
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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