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Phone Scheduler Jobs (NOW HIRING)

ENT and Allergy of FL.

Medical Phone Scheduler

Tampa, FL

$16.50 - $21/hr

Medical Phone Scheduler Description: Functions include providing knock your socks off customer service with every patient, answering a high volume of incoming phone calls, scheduling, appointments ...

TEKsystems

Phone Appointment Scheduler

Ann Arbor, MI · On-site

$20/hr

Network Upgrade Phone Scheduler needed to schedule all locations for a network upgrade. About 5,000 locations need to be done by the end of 2026. The right candidate will have strong over the phone ...

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How much do phone scheduler jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for phone scheduler in the United States is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges Phone Schedulers face when managing high call volumes and appointment requests?

Phone Schedulers often encounter challenges in balancing a high volume of incoming calls while maintaining accuracy and professionalism. Managing overlapping or last-minute appointment requests can require quick thinking and effective prioritization skills. Additionally, they need to communicate clearly with both clients and team members to prevent scheduling conflicts and ensure smooth operations. Adapting to different scheduling software and maintaining a calm demeanor during peak hours are essential for success in this role.

What does a phone scheduler do?

A phone scheduler is responsible for managing and coordinating appointments, meetings, or reservations over the phone. They often work in offices, medical practices, or service-based businesses, ensuring that schedules are organized efficiently and clients or patients are reminded of their appointments. Their duties may also include answering calls, handling cancellations or rescheduling, and maintaining accurate records in scheduling systems.

What is the difference between Phone Scheduler vs Medical Receptionist?

AspectPhone SchedulerMedical Receptionist
CredentialsBasic computer skills, communication skillsHigh school diploma, medical office training
Work EnvironmentCall centers, healthcare officesClinics, hospitals, healthcare facilities
Employer & IndustryHealthcare providers, clinicsHospitals, outpatient clinics
Primary RoleScheduling appointments via phoneManaging patient check-in, scheduling, and phone calls

The main difference is that a Phone Scheduler primarily focuses on scheduling appointments over the phone, often in healthcare settings, while a Medical Receptionist handles a broader range of front-desk duties, including patient check-in, billing, and general administrative tasks. Both roles require strong communication skills, but Medical Receptionists typically need more comprehensive medical office training.

What are the key skills and qualifications needed to thrive as a Phone Scheduler, and why are they important?

To thrive as a Phone Scheduler, you need strong organizational skills, attention to detail, and experience with appointment setting, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools is commonly required. Excellent communication, patience, and problem-solving abilities help you manage client interactions and resolve scheduling conflicts. These skills ensure accurate scheduling, efficient workflow, and positive experiences for both clients and staff.
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Phone Scheduler jobs near you

Phone Scheduler

Shenandoah Valley Medical System Inc

Martinsburg, WV • On-site

$16.75 - $21.25/hr

Full-time

Posted 2 days ago

Job description

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at Shenandoah Community Health to learn more.

SCH is looking for a Patient Access Specialist for our Phone Room in the Martinsburg, WV. Under the direct supervision of the Patient Access Manager, the Patient Access Specialist - Phone Room is primarily responsible to ensure proper answering and direction of all incoming calls for the department in a friendly and professional manner and manage urgent or emergency telephone situations efficiently. Employee will be involved with several aspects of the practice including patient contact, scheduling, clerical duties, and business functions.

Role & Responsibilities:

  • Answering incoming calls in a professional and courteous manner.
  • Accurately scheduling patient appointments and managing provider schedules.
  • Updating the EHR (Electronic Health Record) as needed and advised.
  • Follow HIPAA Guidelines
  • Provide information on referrals.
  • Enter refill requests.
  • Patient Portal Requests
  • Work with Well Child and Annual GYN reports to fill SCH schedules and keep patient current on preventive care, enter data information into chart for reminder calls.
  • Data entry of call service messages
  • Return calls to patients with information from providers
  • Other duties as assigned.

Essential Skills and Education Requirements:

  • Possess good listening and communication skills
  • High school diploma or the equivalent
  • Office skills including word processing, data entry, and recordkeeping principles
  • Excellent time management and organizational skills
  • Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts.
  • Previous knowledge of healthcare systems is preferred.
  • Possess the ability to handle a multi-line phone.
  • Demonstrate a friendly, patient, and compassionate demeanor when dealing with people, even in difficult situations.
  • Ability to exhibit a personal commitment to the mission of SCH and to provide a high-quality experience to all. Delivers high levels of our core values (respect, empathy, specificity, and genuineness), and demonstrates a compassionate and caring attitude to patients, clients, staff and visitors.
  • English/Spanish speaking a plus.