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Phone Representative

Bethlehem, PA · On-site

$25/hr

Phone Representative My name is Bill Stevens, and I have a new three month plus Phone ... The forty-hour work week schedule will be hybrid, 3 days a week onsite in the Bethlehem, PA office.

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How much do phone scheduler jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for phone scheduler in the United States is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges Phone Schedulers face when managing high call volumes and appointment requests?

Phone Schedulers often encounter challenges in balancing a high volume of incoming calls while maintaining accuracy and professionalism. Managing overlapping or last-minute appointment requests can require quick thinking and effective prioritization skills. Additionally, they need to communicate clearly with both clients and team members to prevent scheduling conflicts and ensure smooth operations. Adapting to different scheduling software and maintaining a calm demeanor during peak hours are essential for success in this role.

What does a phone scheduler do?

A phone scheduler is responsible for managing and coordinating appointments, meetings, or reservations over the phone. They often work in offices, medical practices, or service-based businesses, ensuring that schedules are organized efficiently and clients or patients are reminded of their appointments. Their duties may also include answering calls, handling cancellations or rescheduling, and maintaining accurate records in scheduling systems.

What is the difference between Phone Scheduler vs Medical Receptionist?

AspectPhone SchedulerMedical Receptionist
CredentialsBasic computer skills, communication skillsHigh school diploma, medical office training
Work EnvironmentCall centers, healthcare officesClinics, hospitals, healthcare facilities
Employer & IndustryHealthcare providers, clinicsHospitals, outpatient clinics
Primary RoleScheduling appointments via phoneManaging patient check-in, scheduling, and phone calls

The main difference is that a Phone Scheduler primarily focuses on scheduling appointments over the phone, often in healthcare settings, while a Medical Receptionist handles a broader range of front-desk duties, including patient check-in, billing, and general administrative tasks. Both roles require strong communication skills, but Medical Receptionists typically need more comprehensive medical office training.

What are the key skills and qualifications needed to thrive as a Phone Scheduler, and why are they important?

To thrive as a Phone Scheduler, you need strong organizational skills, attention to detail, and experience with appointment setting, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools is commonly required. Excellent communication, patience, and problem-solving abilities help you manage client interactions and resolve scheduling conflicts. These skills ensure accurate scheduling, efficient workflow, and positive experiences for both clients and staff.
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Phone Scheduler jobs near you
000400 - Call Center - Phone & Schedule Specialist

000400 - Call Center - Phone & Schedule Specialist

Panoramic Health

Mesa, AZ • On-site

$16.50 - $20.75/hr

Full-time

Posted 18 days ago

Job description

Phone & Schedule Specialist is responsible for key communication to callers into the practice. This position works collaboratively with Front and Back Office Personnel, Physicians, Supervisors, Financial Counselor, and all ancillary services. Success is measured not by how many phone calls can be quickly transferred but by how many of the calls can be addressed without having to transfer the call and/or by how thoroughly the information necessary for a return call by the appropriate department is gathered, documented and available to the end user.
Responsibilities include:
  • Answers all incoming calls in all assigned phone queues in a courteous, welcoming, professional & timely manner.
  • Gathers and documents all information from the caller thoroughly and accurately.
  • Answers as many callers' questions as possible without the need for transferring the call.
  • Thoroughly understands the reason for the call.
  • Initiates telephone screening by determining call status and handling calls according to established Panoramic Health policy and procedure.
  • Cancels or confirms patient visits as requested by callers.
  • Accurately updates and inputs all relevant data into computer.
  • May rotate in offices for clinical duties as needed.
  • Works special communications projects such as Reschedules, Patient No-Shows, Referral Scheduling, etc. as assigned.
  • Attends all mandatory staff meetings.
  • Complies with all OSHA and HIPAA policies along with all policies and procedures established by Panoramic Health.
  • Maintains a professional and courteous environment.
  • Maintains strict patient and employee confidentiality.
  • Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:
  • High School diploma or GED.
  • Medical assistant degree, diploma, or certificate strongly preferred.
  • Front or back-office experience and/or 2 years' experience as telephone receptionist/customer service representative in a clinical or healthcare organization.
  • Broad understanding of clinical operations and front office.
  • Advanced computer skills in MS Office Suite, NextGen, Centricity, Medical Management, MS4, Practice Plus, Athenahealth and other applications/systems.
  • Detail-oriented with excellent follow-up.
  • Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
  • Ability to juggle multiple priorities successfully.
  • Intelligent, self-confident, practical thinker with sound judgment.
  • Extremely strong organizational and communication skills.
  • Ability to develop both tactical and strategic solutions to business challenges.

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