Payments Manager Jobs (NOW HIRING)

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Director of Digital of Payments

Lebanon, TN

If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US:

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees-through recognition, rewards, and opportunities to grow. Inside our walls, you'll find a workplace that reflects the same trusted reputation we've built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION:

Picture yourself as the lifeblood that ties everything together-the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You're the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You'll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

POSITION SUMMARY:

The Director of Digital Payments develops strategy and vision for the digital payments function and aligns operational goals with the Bank's strategic objectives. This position monitors the payments industry and the trends and habits of our customers, confirming alignment with the Bank's strategic goals. The Director of Digital Payments ensures alignment with the Bank's strategic goals through cross-functional collaboration, system optimization, and team development. This position reports to the Chief Operating Officer and provides excellent service and support to team members and customers while demonstrating the Company's values and supporting the mission.

POSITION DUTIES & RESPONSIBILITIES:

Develop strategy and vision for the digital payments function

Provide strategic oversight for all aspects of the digital payments function
Mentor department leadership team, identify professional development opportunities and provide performance feedback on an ongoing basis
Partner with the Learning & Development team to create targeted training programs for the ongoing development of team members and other employees
Utilize data analytics to monitor performance metrics, identify opportunities for action, and refine processes for continuous improvement
Evaluate and optimize business systems and platforms, identifying opportunities for refinement and innovation
Prioritize efficiency and effectiveness of payment operations through policy and procedural changes as needed
Oversee the initiation and implementation of new directives, policies and procedures
Facilitate cross-functional collaboration with various business units for alignment and increased understanding where necessary
Define strategic KPIs and align department goals with organizational strategy
Actively participate in JHA Relationship Team and other collaborative teams and efforts relevant to payment efforts
Conduct regular 1:1s with Digital Payments Manager
Assist department leadership with complex or escalated issues or concerns
Participate in recruitment, hiring, and succession planning for key roles
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned

REQUIRED QUALIFICATIONS:

High School diploma or GED
Bachelor's degree in related field preferred
5 years of experience in payments to include online and mobile banking, ACH, ATM, debit card, credit cards, wires, etc.
3 years of supervisory experience preferred
Proficient in Microsoft Office and other standard software applications
Strong leadership skills with experience in managing teams and fostering professional development
Solid understanding of banking regulations, compliance requirements, audit standards and risk management relevant to digital payments preferred
Strong knowledge of electronic payment products, services, operations and industry trends
Ability to apply technical knowledge and expertise to electronic payment policies and procedures using knowledge of banking principles and practices
Ability to strategically prioritize work efforts for self and management if needed
Effective verbal and written communication skills with strong presentation skills
Excellent interpersonal skills
Critical thinking, analytical, and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management
Self-motivated, positive, and enthusiastic leader with a strong desire to exceed expectations
Maintain confidentiality discretion

Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION:
We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.

GROW WITH US:

"Grow With Us" is more than a slogan-it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.