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Patient Services Assistant Jobs (NOW HIRING)

Grace Health

Patient Services Assistant

Battle Creek, MI · On-site

$17.50/hr

Those key ingredients will assist you with managing appointment schedules, registering patients ... As we continue to improve the quality of our services and operations, we will maintain our core ...

Grace Health

Patient Services Assistant

Battle Creek, MI · On-site

$17.50/hr

Those key ingredients will assist you with managing appointment schedules, registering patients ... As we continue to improve the quality of our services and operations, we will maintain our core ...

Grace Health

Patient Services Assistant

Battle Creek, MI · On-site

$17.50/hr

Those key ingredients will assist you with managing appointment schedules, registering patients ... As we continue to improve the quality of our services and operations, we will maintain our core ...

TherapySouth

Patient Services Assistant

Vestavia Hills, AL · On-site

$14 - $15/hr

... service. 2. Answer the phones appropriately. 3. Greet patients as they come in the door. 4. Schedule new and returning patients. 5. Scan necessary documentation into patient's electronic account. 6. ...

New

TherapySouth

Patient Services Assistant

Birmingham, AL · On-site

$14 - $15/hr

... service. 2. Answer the phones appropriately. 3. Greet patients as they come in the door. 4. Schedule new and returning patients. 5. Scan necessary documentation into patient's electronic account. 6. ...

Gbmc

$16.25 - $22.25/hr

Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient's visit. * Assist patient with registering for MyChart * Responsible for managing ...

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How much do patient services assistant jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient services assistant in the United States is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.36 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
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Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,475 per year, or $19 per hour.

Patient Services Assistant

Grace Health

Battle Creek, MI • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Grace Health (Kentucky) rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Base Pay: $17.50+ (with experience)
This role offers 8 and 10-hour positions
In this position, you will greet, instruct, direct, and schedule patients and visitors. To be successful in this role, you must be detail-orientated and can multitask under pressure. Those key ingredients will assist you with managing appointment schedules, registering patients, and verifying and updating medical records. From registering patients to assisting visitors with navigation throughout our facility, our staff are responsible for creating a positive customer service experience!
Our Work Environment:
Grace Health is an organization that welcomes the community with open arms and embraces every patient. We embody a servant's heart, showing concern for others and putting the needs and interests of our patients first. We believe that by engaging our patients, we are empowering them with knowledge, abilities, and the willingness to make decisions that will help benefit them in their lives.
Grace Health strives to radiate positive energy to be a place where patients and staff experience the feeling that they are the most important person here and look forward to coming in every single time.
Grace Health is committed to the highest business and personal ethics and integrity standards, doing good to others while doing no harm. As we continue to improve the quality of our services and operations, we will maintain our core values and reputation for integrity, honesty, responsibility, fairness, respect, compassion, teamwork, and trust.
Benefits
  • Medical, vision, dental, life, and disability insurance
  • 401K match
  • 8 paid holidays
  • Generous PTO accrual
  • Employee wellness program focusing on physical, mental, and financial wellness

Requirements
  • High school graduate or GED
  • One year of work experience in a medical organization preferred

GH26

What Grace Health (Kentucky) employees say

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