Medical Front Desk Receptionist / Scheduler Location: Philadelphia, PA Pay: $19-$20/hourJob Summary: A well-established non-profit organization in Philadelphia is seeking a Medical Front Desk Receptionist/Scheduler to join one of its locations. This role is responsible for managing provider schedules, coordinating patient appointments, and delivering exceptional, patient-centered service in a fast-paced healthcare environment.
Key Responsibilities: - Answer and manage incoming calls in a professional and timely manner
- Greet patients, register, check-in, and schedule appointments
- Maintain and update patient records within the practice management system
- Confirm and document accurate patient demographics and insurance information
- Schedule Medical Assistant visits in accordance with organizational guidelines
- Conduct appointment reminder and confirmation calls
- Coordinate appointments with internal providers and external healthcare services
- Assist patients with insurance verification and scheduling with Benefits Counselors
- Collect patient fees in accordance with the sliding fee scale
- Support front office operations, including mail distribution and visitor check-in
- Maintain patient confidentiality and uphold HIPAA standards
- Ensure a welcoming, organized, and professional front desk environment
Additional Responsibilities: - Educate patients on Wellness Center policies and procedures
- Assist with Primary Care Physician updates when needed
- Support front desk leadership with scanning, package handling, and visitor logs
- Monitor facility access and report any unusual activity
- Cross-train and assist with dental front desk responsibilities as needed
- Perform additional duties as assigned
Qualifications: - High school diploma or GED required
- Prior medical front desk, receptionist, or scheduling experience preferred
- Strong customer service skills with a patient-first approach
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and electronic medical records systems
- Strong attention to detail and ability to multitask in a fast-paced setting
Why Join Us? This is a great opportunity to join a mission-driven organization committed to providing quality, patient-centered care to the community.
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