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Patient Experience Manager Jobs in Riverside, CA

City of Hope

Patient Access Rep I - Lennar OC

Irvine, CA · On-site

$18.50 - $23.50/hr

... patient experience initiative. Furthermore, this role must multi-task between different patient ... Managing multiple, changing priorities in an effective and organized manger, under stressful demand ...

Specialty Care Rx

Patient Care Liaison

Diamond Bar, CA · On-site

$25/hr

Manage and monitor incoming patient inquiries to ensure they receive comprehensive support ... A minimum of one year of experience in a healthcare setting, with a preference for those with ...

New

AltaMed

Patient Services Advocate II

Anaheim, CA · On-site

$25 - $29.38/hr

The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while ...

Sonrava Health

Business Manager

Rancho Cucamonga, CA · On-site

$30 - $36/hr

As a Dental Office Manager, you will lead the office in day-to-day operations in support of the ... Deliver an exceptional patient experience by addressing patient concerns and education of treatment ...

Sonrava Health

Business Manager

Chino, CA · On-site

$60 - $80/hr

As a Dental Office Manager, you will lead the office in day-to-day operations in support of the ... Deliver an exceptional patient experience by addressing patient concerns and education of treatment ...

Sonrava Health

Business Manager

Chino, CA · On-site

As a Dental Office Manager, you will lead the office in day-to-day operations in support of the ... Deliver an exceptional patient experience by addressing patient concerns and education of treatment ...

Sonrava Health

Business Manager

Rancho Cucamonga, CA

As a Dental Office Manager, you will lead the office in day-to-day operations in support of the ... Deliver an exceptional patient experience by addressing patient concerns and education of treatment ...

Sonrava Health

Business Manager

Rancho Cucamonga, CA · On-site

$30 - $36/hr

As a Dental Office Manager, you will lead the office in day-to-day operations in support of the ... Deliver an exceptional patient experience by addressing patient concerns and education of treatment ...

Sonrava Health

Business Manager

Rancho Cucamonga, CA

$30 - $36/hr

Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment * Regular review of business results ...

Hanger

Patient Access Coordinator

Orange, CA · On-site

$23 - $25/hr

... experience for patients, staff, and referral sources by managing front office operations ... Patient Intake: Verify and update patient demographics and insurance details during check-in ...

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Patient Experience Manager information

See Riverside, CA salary details

$16

$41

$72

How much do patient experience manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient experience manager in Riverside, CA is $41.61, according to ZipRecruiter salary data. Most workers in this role earn between $24.57 and $53.65 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Riverside, CA?

The most popular types of Patient Experience jobs in Riverside, CA are:

What are popular job titles related to Patient Experience Manager jobs in Riverside, CA?

For Patient Experience Manager jobs in Riverside, CA, the most frequently searched job titles are:

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The top searched job categories for Patient Experience Manager jobs in Riverside, CA are:

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Patient Experience Manager jobs near you

Patient Experience Front Office Team Lead Physical Therapy Clinic

Focus Physical Therapy

Rancho Santa Margarita, CA • On-site

$16.75 - $21/hr

Other

Medical, Retirement, PTO

Posted 19 days ago

Job description

Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Wellness resources

Focus Physical Therapy is looking for a confident, organized, people-first professional to lead our front office — the first and often most important connection our patients have with our practice.

This is not a typical receptionist position.

We are looking for someone who wants to take ownership, solve problems, build relationships, and help people take the next step in getting the care they need.

What You'll Own

Managing our daily schedule and proactively working to keep it full and running efficiently

Helping new patients move from their first phone call to a scheduled appointment

Following up with prospective patients who aren't quite ready to schedule

Confidently helping patients understand their care options, including services that may not be covered by insurance

Leading and coordinating our front office support team and virtual scheduling assistants

Making sure missed calls, cancellations, and scheduling opportunities don't fall through the cracks

Tracking a few simple daily numbers so we know what's working and where we need to improve

Creating an exceptional experience from the first phone call through every visit

Who We're Looking For

Previous medical office experience is not required. In fact, some of our best candidates may come from hospitality, retail, fitness, customer service, or sales.

What matters most is that you can:

Build rapport quickly and make people feel comfortable

Confidently discuss price and value without becoming uncomfortable or apologetic

Ask good questions, listen well, and help people make decisions

Multitask while staying calm and organized in a busy environment

Take initiative instead of waiting to be told what needs to be done

Take ownership when something goes wrong rather than pointing fingers

Coach and communicate effectively with other team members

Show up consistently and reliably — this position is a critical part of our daily operation

You Might Be a Great Fit If You

Love people and genuinely enjoy helping them

Get satisfaction from turning a busy, complicated day into an organized one

Like having goals and knowing whether you're achieving them

Naturally follow up rather than assuming someone else will take care of it

Are comfortable picking up the phone and having real conversations

Want responsibility and enjoy being trusted to make things happen

Appreciate clear expectations, accountability, and regular feedback

Want a position where your contribution is visible and directly impacts the growth of the business

Schedule

Full-time

Our clinic is open:

Monday–Thursday: 7:00 AM–6:00 PM Friday: 7:00 AM–5:00 PM

Your exact schedule will be discussed during the interview and will fall within these hours.

Consistent weekly availability is required. Because this is a leadership position, we need someone whose availability does not regularly change from week to week.

To Apply

Please submit your resume and answer the following question in your application:

“Tell us about a time you had to confidently discuss the price or cost of something with someone who wasn't expecting it or wasn't sure they wanted to pay it. What did you say, and how did the conversation go?”

Applications without an answer to this question may not be considered.

We're much more interested in how you communicate, think, and take ownership than in whether you've worked behind a medical front desk before.

About Us:

Focus Physical Therapy is a trusted provider of outpatient physical therapy services in the Rancho Santa Margarita community, dedicated to helping patients recover, move better, and live fuller lives. Our patients love us for our personalized, hands-on approach and the genuine care our team brings to every visit. Our staff thrive here because we foster a supportive, collaborative culture where every team member is valued and empowered to grow.

Apply