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Patient Experience Coordinator Jobs in Riverside, CA

KPC Health

Patient Experience (FT Day Shifts)

Santa Ana, CA · On-site

$18.25 - $25/hr

This includes performing tasks that support the organization, coordination, and implementation of ... The Patient Experience Advocate works directly with various members of the healthcare team ...

Life IVF Center

Be Seen First

New Patient Coordinator - Fertility & Women's Health

Irvine, CA · On-site

$19 - $25/hr

We are currently seeking an experienced professional to join our Irvine headquarters in caring for and supporting our new patients. Our Patient Coordinators create the first impression patients have ...

Smile Brands

Patient Care Coordinator

Anaheim, CA · On-site

$22 - $24/hr

Overview As a Patient Care Coordinator, you'll be one of the first people our patients meet and an ... Patient Experience: Build trusting relationships with patients and help make their dental ...

Smile Brands

Patient Care Coordinator

Anaheim, CA · On-site

$22 - $24/hr

Overview As a Patient Care Coordinator, you'll be one of the first people our patients meet and an ... Patient Experience: Build trusting relationships with patients and help make their dental ...

Hanger

Patient Access Coordinator

Santa Ana, CA · On-site

$23 - $25/hr

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and ... Patient Intake: Verify and update patient demographics and insurance details during check-in ...

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Patient Experience Coordinator information

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$12

$21

$31

How much do patient experience coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient experience coordinator in Riverside, CA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.

What are the most commonly searched types of Patient Experience jobs in Riverside, CA?

The most popular types of Patient Experience jobs in Riverside, CA are:

What are popular job titles related to Patient Experience Coordinator jobs in Riverside, CA?

For Patient Experience Coordinator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Patient Experience Coordinator jobs in Riverside, CA look for?

The top searched job categories for Patient Experience Coordinator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Patient Experience Coordinator jobs?

Cities near Riverside, CA with the most Patient Experience Coordinator job openings:

Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,486 per year, or $21.4 per hour.

Patient Experience

KPC GLOBAL MEDICAL CENTERS INC.

Santa Ana, CA • On-site

$21 - $30.84/hr

Full-time

Re-posted 16 days ago

Job description

 


SUMMARY

The Patient Experience Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The role is responsible for assisting patients in navigating the complexities of the healthcare system and to facilitate the implementation and monitoring of processes and standards related to the improvement of the patient’s experience. This includes performing tasks that support the organization, coordination, and implementation of the hospital’s service excellence and recovery programs including, but not limited to monitoring and reporting of patient complaints and grievances, implementation of improvement projects specific to patient advocacy and experience, and providing ongoing management of relationships between internal and external customers. 

The Patient Experience Advocate works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The role is expected to act as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. In addition, this individual is a subject matter expert for the purpose of educating and coaching leaders, physicians, and team members on topics such as CMS public reporting programs (i.e. HCAHPS and STAR ratings, etc.), rounding trends and outcomes as well as quantitative and qualitative survey data and deployment of network strategies.

REQUIREMENTS

  1. Associate Degree in a healthcare related field such as Health Administration, Bachelor's degree or Board Certified Patient Advocate (BCPA) credential preferred
  2. Two or more years of experience in a healthcare related environment
  3. Knowledge in medical terminology, patients' rights, service recovery & excellence, and customer service
  4. Excellent project & time management, written and verbal customer service skills, and a strong attention to detail required
  5. Proficiency in Microsoft Office Programs and with handling multi-line telecommunications systems and electronic documentation software required; Experience with database and visual processor programs preferred
  6. Demonstrated ability to communicate with a diverse consumer population and all levels of a complex organization; Fluency in languages other than English desired 
  7. Demonstrated ability to offer emotional support and sympathy along with a passion for the well-being of patients
  8. Organizational, decision-making, and problem-solving abilities with the ability to work independently or on a team
  9. Capability to maintain and respect confidentiality and HIPAA guidelines
KPC Health logo

About KPC Health

Sourced by ZipRecruiter

KPC Health has an integrated approach to serving the people of Riverside, San Bernardino and Orange County. Our acute care medical centers provide high quality, comprehensive and affordable healthcare for the entire family. For us, healthcare is not just about caring for our patients, but also about investing in the people throughout our communities. We are one team with one mission and that mission is for all our patients, and their families to Enjoy Life in Great Health.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Santa Ana, CA, US

Year founded

2004

Social media

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