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Patient Experience Coordinator Jobs in Riverside, CA

BMR Partners Inc

Patient Care Coordinator

Orange, CA · On-site

$23 - $28/hr

Experience using electronic health records (EHR) systems. * 1+ years of experience in customer ... or patient care coordination. * Specialty Pharmacy experience is highly preferred. * IVIG ...

Specialty Care Rx

Patient Care Coordinator

Orange, CA · On-site

$18.75 - $24.50/hr

The Patient Care Coordinator is responsible for providing exceptional customer service to patients ... Experience with CareTend pharmacy system is highly preferred.

BMR Partners Inc

Patient Care Coordinator

Orange, CA · On-site

$23 - $28/hr

Experience using electronic health records (EHR) systems. * 1+ years of experience in customer ... or patient care coordination. * Specialty Pharmacy experience is highly preferred. * IVIG ...

Specialty Care Rx

Patient Care Coordinator

Orange, CA · On-site

$18.75 - $24.50/hr

The Patient Care Coordinator is responsible for providing exceptional customer service to patients ... Experience with CareTend pharmacy system is highly preferred.

BMR Partners Inc.

Patient Care Coordinator

Orange, CA · On-site

$18.75 - $24.50/hr

The Patient Care Coordinator is responsible for providing exceptional customer service to patients ... Experience with CareTend pharmacy system is highly preferred.

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All JobsPatient Experience JobsPatient Experience Coordinator JobsPatient Experience Coordinator Jobs in Riverside, CA

Patient Experience Coordinator information

See Riverside, CA salary details

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$31

How much do patient experience coordinator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient experience coordinator in Riverside, CA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.

What are the most commonly searched types of Patient Experience jobs in Riverside, CA?

The most popular types of Patient Experience jobs in Riverside, CA are:

What are popular job titles related to Patient Experience Coordinator jobs in Riverside, CA?

For Patient Experience Coordinator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Patient Experience Coordinator jobs in Riverside, CA look for?

The top searched job categories for Patient Experience Coordinator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Patient Experience Coordinator jobs?

Cities near Riverside, CA with the most Patient Experience Coordinator job openings:

Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,486 per year, or $21.4 per hour.

Patient Care Coordinator (Temporary)

Skin and Cancer Institute

Murrieta, CA • On-site

$18.75 - $24.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Job Description

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

  • Work Location: 40663 Murrieta Hot Springs Rd, Murrieta CA 92562
  • Work Category: Full-time, Temporary, On-site

The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times.

WHAT YOU'LL DO:

Patient Intake & Front Desk Operations

  • Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards.
  • Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
  • Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
  • Maintain a clean, organized, and professional reception area and restroom facilities

Scheduling & Appointment Management

  • Schedule, confirm, and adjust patient appointments in accordance with company protocols.
  • Maintain and update provider schedules within organizational guidelines.
  • Anticipate and respond appropriately to schedule changes and extended wait times.

Insurance Verification & Authorizations

  • Verify primary and secondary insurance prior to scheduled visits following established protocols.
  • Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements.
  • Enter correct payer ID, payer name, and address information into EMA.
  • Update and maintain the PA log, ensuring accuracy of codes and documentation.

Financial & Payment Responsibilities

  • Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
  • Process cosmetic sales through Lightspeed POS.
  • Obtain and document CCOF forms when applicable.
  • Accurately document payment notes; balance and reconcile daily payments collected during each shift.
  • Prepare and generate superbills accurately and in a timely manner.

Communication & Patient Experience

  • Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours
  • De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques.
  • Ask every patient for a Google review in alignment with customer service guidelines.

Compliance & Documentation

  • Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times.
  • Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive.

General Administrative Support

  • Support clinical and administrative staff with daily operational needs as assigned
  • Perform other duties as assigned to support overall clinic operations.

WHAT WE'RE LOOKING FOR:

Required Skills & Abilities

  • Strong customer service and interpersonal skills
  • Effective verbal and written communication skills
  • Knowledge of primary and secondary insurance types, billing, and documentation procedures
  • Proficiency in Microsoft Office and EMA software and Lightspeed
  • Ability to stay focused on tasks to be accomplished while working in dynamic situations
  • Ability to maintain HIPAA confidentiality and professionalism
  • Confidently and professionally ask for and process financial payments

Education & Experience

  • High school diploma or equivalent required.
  • 1–2 years of experience in a medical office or customer service role preferred.
  • Familiarity with HIPAA regulations and healthcare operations.
  • Additional training or certification in medical office administration is preferre

EQUIPMENT & SOFTWARE OPERATION

Microsoft 365 apps, fax, email, phone, Klara, EMA, ModMed, iPAD, NoahFace (biometric timeclock), Tandem, CoverMyMeds, LabCorp (software for looking up labs results and ordering supplies), Quest diagnostic


What We Offer:

  • Competitive salary and benefits
  • Health, dental, vision, and ancillary insurance options
  • 401K retirement savings
  • Paid time off
  • Professional development opportunities
  • Supportive and fair work environment


Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to careers@skinusa.com. We can't wait to meet you!

#HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring

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