Santa Ana, CA · On-site
$21 - $30.84/hr
SUMMARY The Patient Experience Advocate works with patients and their families to address concerns ... Excellent project & time management, written and verbal customer service skills, and a strong ...
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Santa Ana, CA · On-site
$21 - $30.84/hr
SUMMARY The Patient Experience Advocate works with patients and their families to address concerns ... Excellent project & time management, written and verbal customer service skills, and a strong ...
Santa Ana, CA · On-site
$18.25 - $25/hr
SUMMARY The Patient Experience Advocate works with patients and their families to address concerns ... Excellent project & time management, written and verbal customer service skills, and a strong ...
Santa Ana, CA · On-site
$18.25 - $25/hr
SUMMARY The Patient Experience Advocate works with patients and their families to address concerns ... Excellent project & time management, written and verbal customer service skills, and a strong ...
Irvine, CA · On-site
The Patient Experience Manager is responsible for driving market-level patient experience outcomes across assigned regions by leading strategic initiatives, coaching operational leaders, and ...
Irvine, CA · On-site
The Patient Experience Manager is responsible for driving market-level patient experience outcomes across assigned regions by leading strategic initiatives, coaching operational leaders, and ...
Irvine, CA · Hybrid
The Patient Experience Manager is responsible for driving market-level patient experience outcomes across assigned regions by leading strategic initiatives, coaching operational leaders, and ...
Irvine, CA · Hybrid
The Patient Experience Manager is responsible for driving market-level patient experience outcomes across assigned regions by leading strategic initiatives, coaching operational leaders, and ...
The ideal candidate brings experience building and refining processes, improving patient throughput ... Personnel Management * Accomplishes appropriate patient access resource objectives by recruiting ...
The ideal candidate brings experience building and refining processes, improving patient throughput ... Personnel Management * Accomplishes appropriate patient access resource objectives by recruiting ...
Irvine, CA · On-site
The ideal candidate brings experience building and refining processes, improving patient throughput ... Personnel Management * Accomplishes appropriate patient access resource objectives by recruiting ...
Irvine, CA · On-site
The ideal candidate brings experience building and refining processes, improving patient throughput ... Personnel Management * Accomplishes appropriate patient access resource objectives by recruiting ...
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
Quick apply
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
San Bernardino, CA · On-site
$18 - $22.75/hr
Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...
Placentia, CA · On-site
$18.50 - $24.25/hr
... responsible for managing appointment scheduling, coordinating treatment plans, and driving ... Candidates without sales experience will not be considered. This role is ideal for someone who ...
Placentia, CA · On-site
$18.50 - $24.25/hr
... responsible for managing appointment scheduling, coordinating treatment plans, and driving ... Candidates without sales experience will not be considered. This role is ideal for someone who ...
Menifee, CA · On-site
$68.50 - $80.75/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
New
Menifee, CA · On-site
$68.50 - $80.75/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
New
Yorba Linda, CA · On-site
$18.75 - $24.50/hr
... responsible for managing appointment scheduling, coordinating treatment plans, and driving ... Candidates without sales experience will not be considered. This role is ideal for someone who ...
Quick apply
Yorba Linda, CA · On-site
$18.75 - $24.50/hr
... responsible for managing appointment scheduling, coordinating treatment plans, and driving ... Candidates without sales experience will not be considered. This role is ideal for someone who ...
Menifee, CA · On-site
$74.10 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Menifee, CA · On-site
$74.10 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Yorba Linda, CA · On-site
$18.75 - $24.50/hr
... responsible for managing appointment scheduling, coordinating treatment plans, and driving ... Candidates without sales experience will not be considered. This role is ideal for someone who ...
Yorba Linda, CA · On-site
$18.75 - $24.50/hr
... responsible for managing appointment scheduling, coordinating treatment plans, and driving ... Candidates without sales experience will not be considered. This role is ideal for someone who ...
Loma Linda, CA · On-site
$21/hr
At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient ... You stay calm under pressure in high-volume environments, manage competing priorities, and handle ...
Loma Linda, CA · On-site
$21/hr
At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient ... You stay calm under pressure in high-volume environments, manage competing priorities, and handle ...
Mission Viejo, CA · On-site
$20 - $23/hr
Maintain accurate patient records and documentation within the practice management system ... Experience verifying dental insurance benefits and explaining coverage. * Strong understanding of ...
Mission Viejo, CA · On-site
$20 - $23/hr
Maintain accurate patient records and documentation within the practice management system ... Experience verifying dental insurance benefits and explaining coverage. * Strong understanding of ...
Menifee, CA · On-site
$74.10 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Menifee, CA · On-site
$74.10 - $90.55/hr
Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...
Lake Elsinore, CA · On-site
$63.50 - $74.75/hr
Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...
Lake Elsinore, CA · On-site
$63.50 - $74.75/hr
Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...
San Bernardino, CA · On-site
$21/hr
At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient ... You stay calm under pressure in high-volume environments, manage competing priorities, and handle ...
San Bernardino, CA · On-site
$21/hr
At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient ... You stay calm under pressure in high-volume environments, manage competing priorities, and handle ...
$16.91 - $22.23
22% of jobs
$24.51 is the 25th percentile. Wages below this are outliers.
$22.23 - $27.55
7% of jobs
$27.55 - $32.87
5% of jobs
$32.87 - $38.19
8% of jobs
The median wage is $41.30 / hr.
$38.19 - $43.52
13% of jobs
$43.52 - $48.84
11% of jobs
$53.09 is the 75th percentile. Wages above this are outliers.
$48.84 - $54.16
10% of jobs
$54.16 - $59.48
7% of jobs
$59.48 - $64.80
6% of jobs
$64.80 - $70.12
6% of jobs
$70.12 - $75.44
3% of jobs
$16
$43
$75
A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.
To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.
A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.
The most popular types of Patient Experience jobs in Riverside, CA are:
For Patient Experience Manager jobs in Riverside, CA, the most frequently searched job titles are:
The top searched job categories for Patient Experience Manager jobs in Riverside, CA are:
Cities near Riverside, CA with the most Patient Experience Manager job openings:
$21 - $30.84/hr
Full-time
Re-posted 27 days ago
SUMMARY
The Patient Experience Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The role is responsible for assisting patients in navigating the complexities of the healthcare system and to facilitate the implementation and monitoring of processes and standards related to the improvement of the patient’s experience. This includes performing tasks that support the organization, coordination, and implementation of the hospital’s service excellence and recovery programs including, but not limited to monitoring and reporting of patient complaints and grievances, implementation of improvement projects specific to patient advocacy and experience, and providing ongoing management of relationships between internal and external customers.
The Patient Experience Advocate works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The role is expected to act as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. In addition, this individual is a subject matter expert for the purpose of educating and coaching leaders, physicians, and team members on topics such as CMS public reporting programs (i.e. HCAHPS and STAR ratings, etc.), rounding trends and outcomes as well as quantitative and qualitative survey data and deployment of network strategies.
REQUIREMENTS
Sourced by ZipRecruiter
KPC Health has an integrated approach to serving the people of Riverside, San Bernardino and Orange County. Our acute care medical centers provide high quality, comprehensive and affordable healthcare for the entire family. For us, healthcare is not just about caring for our patients, but also about investing in the people throughout our communities. We are one team with one mission and that mission is for all our patients, and their families to Enjoy Life in Great Health.
Health care and social assistance
201 - 500 Employees
Santa Ana, CA, US
2004
