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Patient Experience Concierge Jobs (NOW HIRING)

LifeBridge Health

Patient Experience Concierge

Westminster, MD · On-site

$15 - $19.25/hr

Schedule: Part-Time | 2:00 PM - 10:00 PM | Wednesday, Saturday, & Sunday OR (12pm - 12am Saturday & Sunday) Position Overview Carroll Hospital is seeking a compassionate Patient Experience Liaison to ...

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

This individual will help create a polished, concierge-level experience while ensuring patients move seamlessly from inquiry through treatment and follow-up. This role combines patient engagement ...

Momentum Medical

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

This individual will help create a polished, concierge-level experience while ensuring patients move seamlessly from inquiry through treatment and follow-up. This role combines patient engagement ...

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Patient Experience Concierge information

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How much do patient experience concierge jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for patient experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Concierge vs Patient Service Representative?

AspectPatient Experience ConciergePatient Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, healthcare facilities handling patient inquiries
Employer & Industry UsageHealthcare providers emphasizing patient experienceHospitals, clinics, insurance companies
Common Search & ComparisonPatient Experience Concierge vs Patient Service Representative

The Patient Experience Concierge and Patient Service Representative roles share similar credentials and work environments, both focusing on patient interactions within healthcare settings. However, the Concierge role emphasizes enhancing overall patient satisfaction and personalized service, while the Representative primarily handles administrative tasks and inquiries. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What does a patient experience concierge do?

A Patient Experience Concierge is a healthcare professional focused on enhancing the overall experience of patients and their families during their visit to a medical facility. They assist with non-clinical needs such as wayfinding, answering questions, and coordinating special requests to ensure comfort and satisfaction. Their role bridges communication between patients and medical staff, addressing concerns and providing personalized service. By creating a welcoming environment, Patient Experience Concierges help reduce stress and improve patient satisfaction.

Is patient experience a good career?

A career as a Patient Experience Concierge involves improving patient satisfaction and communication within healthcare settings. It offers opportunities for interpersonal skills development, typically requires customer service or healthcare knowledge, and can lead to advancement in healthcare administration roles.

What are the key skills and qualifications needed to thrive as a patient experience concierge?

To thrive as a Patient Experience Concierge, you need strong customer service skills, attention to detail, and experience in a healthcare or hospitality setting, often supported by a high school diploma or associate degree. Familiarity with hospital information systems, scheduling software, and patient communication platforms is typically required. Exceptional interpersonal skills, empathy, and the ability to calmly resolve issues set top performers apart in this role. These qualities are vital for creating a welcoming environment, ensuring patient satisfaction, and supporting smooth healthcare operations.

How does a patient experience concierge typically collaborate with clinical staff to enhance patient satisfaction?

A Patient Experience Concierge works closely with nurses, physicians, and support staff to ensure patients' non-clinical needs are met and concerns are addressed promptly. This collaboration often involves communicating patient feedback, assisting with wayfinding, and coordinating special requests to facilitate a comfortable hospital stay. By acting as a liaison, the concierge helps bridge communication gaps and supports both patients and staff in creating a positive care environment. Frequent teamwork and regular check-ins are essential to proactively identify and resolve issues that may impact the patient experience.
More about Patient Experience Concierge jobs
What cities are hiring for Patient Experience Concierge jobs? Cities with the most Patient Experience Concierge job openings:
What states have the most Patient Experience Concierge jobs? States with the most job openings for Patient Experience Concierge jobs include:
What job categories do people searching Patient Experience Concierge jobs look for? The top searched job categories for Patient Experience Concierge jobs are:
Patient Experience Concierge jobs near you
Infographic showing various Patient Experience Concierge job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Patient Experience Concierge

LifeBridge Health

Westminster, MD • On-site

$18.19 - $27.29/hr

Other

Re-posted 27 days ago

LifeBridge Health rating

6.3

Company rating: 6.3 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

671st of 887 rated healthcare providers

Job description

Patient Experience Concierge
  • Westminster, MD
  • CARROLL HOSPITAL
  • PATIENT EXPERIENCE
  • Part-time w/Weekend Commitment - Evening shift - 2:00pm-10:30pm
  • CLERICAL ADMIN
  • 96833
  • $18.19-$27.29 Experience based
  • Posted: July 10, 2026
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Summary

Who We Are:
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

Schedule: Part-Time | 2:00 PM – 10:00 PM | Wednesday, Saturday, & Sunday OR (12pm - 12am Saturday & Sunday)

Position Overview

Carroll Hospital is seeking a compassionate Patient Experience Liaison to serve as the vital bridge between patients, families, and our Emergency Department care team. In this role, you will proactively support families to ensure they are informed, involved, and comforted, directly impacting the overall patient experience.

Key Responsibilities

  • Patient Advocacy & Rounds: Round daily to ensure families understand care decisions. Help patients formulate questions for clinicians, respond to non-clinical call bells, and act as a resource for hospital services.

  • Service Recovery: Resolve service-oriented concerns in real-time and prevent ongoing issues using the AHEART model.

  • Unit Support & Comfort: Welcome and orient families to the unit. Maintain a healing environment by assisting with food ordering, cleanliness, and providing comfort items.

  • Discharge Coordination: Conduct discharge rounds to ensure patients confidently understand their transition plans and next steps.

JOB REQUIREMENTS

  • Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field
  • 1-2 yrs experience in conflict resolution/high level customer service
  • Ability to be on your feet and connecting with patients. 
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What LifeBridge Health employees say

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Benefits

Hours and flexibility

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About LifeBridge Health

Sourced by ZipRecruiter

LifeBridge Health is a $2B, 13,000 team member healthcare system that Cares Bravely for over 1 million patients annually throughout Maryland. We are comprised of 5 main healthcare centers: Sinai Hospital, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, and Grace Medical Center as well as several specialty and primary care locations throughout Baltimore.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1988

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