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Patient Experience Concierge Jobs (NOW HIRING)

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

This individual will help create a polished, concierge-level experience while ensuring patients move seamlessly from inquiry through treatment and follow-up. This role combines patient engagement ...

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Patient Experience Concierge information

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How much do patient experience concierge jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for patient experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Concierge vs Patient Service Representative?

AspectPatient Experience ConciergePatient Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, healthcare facilities handling patient inquiries
Employer & Industry UsageHealthcare providers emphasizing patient experienceHospitals, clinics, insurance companies
Common Search & ComparisonPatient Experience Concierge vs Patient Service Representative

The Patient Experience Concierge and Patient Service Representative roles share similar credentials and work environments, both focusing on patient interactions within healthcare settings. However, the Concierge role emphasizes enhancing overall patient satisfaction and personalized service, while the Representative primarily handles administrative tasks and inquiries. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

How much is the salary of a concierge?

The salary of a Patient Experience Concierge typically ranges from $30,000 to $50,000 per year, depending on experience, location, and healthcare facility. Some roles may also include benefits such as healthcare and flexible scheduling.

How much does a patient experience concierge make?

A patient experience concierge typically earns between $30,000 and $50,000 annually, depending on experience, location, and employer. Some roles may offer additional benefits such as healthcare and flexible schedules, and strong communication skills are often required.

What does a Patient Experience Concierge do?

A Patient Experience Concierge is a healthcare professional focused on enhancing the overall experience of patients and their families during their visit to a medical facility. They assist with non-clinical needs such as wayfinding, answering questions, and coordinating special requests to ensure comfort and satisfaction. Their role bridges communication between patients and medical staff, addressing concerns and providing personalized service. By creating a welcoming environment, Patient Experience Concierges help reduce stress and improve patient satisfaction.

What qualifications do I need to be a concierge?

To be a patient experience concierge, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and the ability to handle sensitive information professionally. Some roles may prefer previous experience in healthcare, hospitality, or customer service, and familiarity with electronic health records or scheduling tools can be beneficial.

What are the key skills and qualifications needed to thrive as a Patient Experience Concierge, and why are they important?

To thrive as a Patient Experience Concierge, you need strong customer service skills, attention to detail, and experience in a healthcare or hospitality setting, often supported by a high school diploma or associate degree. Familiarity with hospital information systems, scheduling software, and patient communication platforms is typically required. Exceptional interpersonal skills, empathy, and the ability to calmly resolve issues set top performers apart in this role. These qualities are vital for creating a welcoming environment, ensuring patient satisfaction, and supporting smooth healthcare operations.

How does a Patient Experience Concierge typically collaborate with clinical staff to enhance patient satisfaction?

A Patient Experience Concierge works closely with nurses, physicians, and support staff to ensure patients' non-clinical needs are met and concerns are addressed promptly. This collaboration often involves communicating patient feedback, assisting with wayfinding, and coordinating special requests to facilitate a comfortable hospital stay. By acting as a liaison, the concierge helps bridge communication gaps and supports both patients and staff in creating a positive care environment. Frequent teamwork and regular check-ins are essential to proactively identify and resolve issues that may impact the patient experience.

What does a patient concierge do?

A patient experience concierge assists patients by providing personalized support, answering questions, coordinating appointments, and helping navigate healthcare services. They focus on improving patient satisfaction and may use communication tools like phone or electronic messaging to ensure a smooth healthcare experience.
More about Patient Experience Concierge jobs
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What states have the most Patient Experience Concierge jobs? States with the most job openings for Patient Experience Concierge jobs include:
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Patient Experience Concierge jobs near you
Patient Experience Concierge

Patient Experience Concierge

HCA Florida Poinciana Hospital

Orlando, FL

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

HCA Florida Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 463 frontline employees who took The Breakroom Quiz

666th of 872 rated healthcare providers

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Patient Experience Concierge 

Job Summary and Qualifications

As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in the registration lobby. You’ll provide assistance to patients checking-in for services and expedite patient flow.

What you will do in this role:

  • Oversee the daily activities of the front desk and lobby areas including tidiness of the area
  • Greet patients upon arrival, and navigate patient flow
  • Assist with check in process; monitor patient registration tracker
  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations
  • Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
  • Encourage and assist with patient enrollment in the Patient Portal
  • Empowerment to make decisions on their own to help a customer; escalate appropriately
  • Understands that our reputation is only as good as our customer’s last experience; ensure it is the best.
  • Consistently provide patient flow updates to PTAC leadership
  • Assist in resolving real-time patient concerns

What qualifications you will need:

  • High school diploma or GED preferred
  • Hospitality degree preferred
  • Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
  • Previous Patient Access experience preferredWe are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Experience Concierge opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
Benefits

HCA Florida Poinciana Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Patient Experience Concierge opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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