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PG Forsta

Patient Experience Advisor

Baltimore, MD · On-site

Patient Experience Advisor As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the daytoday relationship and driving measurable improvements in ...

Press Ganey

Patient Experience Advisor

Patient Experience Advisor As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the daytoday relationship and driving measurable improvements in ...

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How much do patient experience advisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient experience advisor in the United States is $53.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $78.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient experience advisor?

To thrive as a Patient Experience Advisor, you need a strong background in healthcare practices, customer service, and patient advocacy, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient feedback platforms, CRM systems, and quality improvement tools is typically required. Outstanding communication, empathy, problem-solving, and conflict resolution skills help you build trust and effectively address patient concerns. These skills are vital for ensuring positive patient experiences, improving care quality, and supporting organizational reputation.

How does a patient experience advisor collaborate with clinical and non-clinical teams to improve patient satisfaction?

A Patient Experience Advisor works closely with both clinical staff (such as nurses and physicians) and non-clinical teams (like reception and housekeeping) to identify areas where the patient experience can be enhanced. This often involves facilitating communication between departments, leading training sessions on empathy and service excellence, and analyzing patient feedback to implement improvements. Collaboration is key, as advisors frequently participate in interdisciplinary meetings and projects to ensure that all aspects of the patient's journey are addressed. This role requires strong interpersonal skills and the ability to advocate for patient-centered care across the organization.

Is patient experience a stressful job?

Patient Experience Advisors often work in healthcare settings to improve patient satisfaction and communication. The role can be emotionally demanding due to interactions with patients and their families, but it also involves problem-solving and interpersonal skills. Stress levels vary depending on workload, organizational support, and individual resilience.

What is a patient experience advisor?

A patient experience advisor is a healthcare professional who focuses on improving patient satisfaction and overall experience within healthcare settings. They often analyze patient feedback, collaborate with staff, and implement strategies to enhance service quality, requiring strong communication and interpersonal skills. This role may involve data collection, reporting, and working closely with clinical teams to address patient concerns.
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Patient Experience Advisor jobs near you
Infographic showing various Patient Experience Advisor job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $112,014 per year, or $53.9 per hour.

Patient Experience Advisor

Little Rock, AR • On-site

Arkansas Children's
Health Care and Social Assistance • 1 - 5K employees
Learn more about Arkansas Children'sexternal

Full-time

Posted 26 days ago

Arkansas Children's Hospital rating

7.5

Company rating: 7.5 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

296th of 1,066 rated hospitals

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.
Work Shift:
Please see job description for details.
Time Type:
Full time
Department:
CC017226 Patient Engagement
Summary:
Additional Information:
The Patient Experience Advisor is responsible for developing, implementing, and evaluating programs and initiatives that enhance the patient and family experience across the organization. This role serves as a strategic partner and subject matter expert, working closely with organizational leaders to advance service excellence initiatives, improve patient satisfaction, and support organizational priorities. The Advisor independently leads complex initiatives, influences decision-making through data and best practices, and builds collaborative relationships with leaders at all levels of the organization to drive meaningful and sustainable improvements.
Required Education:
High school diploma or general education degree (GED)
Recommended Education:
Bachelor's degree in a related field of study.
Required Work Experience:
Recommended Work Experience:
Required Certifications:
Recommended Certifications:
Certified Patient Experience Professional (CPXP) - The Beryl Institute - to be obtained within 1 year of hire. - The Beryl Institute
Description
1. Develops, implements, and evaluates patient experience and service excellence initiatives that align with organizational priorities and healthcare industry best practices.
2. Designs and delivers training, educational resources, and coaching to promote empathy, effective communication, service recovery, and patient-centered care across the organization.
3. Analyzes patient experience data, including surveys, comments, complaints, compliments, and other feedback sources to identify trends, measure outcomes, and recommend opportunities for improvement.
4. Partners with clinical, operational, and administrative departments to integrate patient experience principles into workflows, projects, and operational processes that support organizational goals.
5. Serves as a strategic advisor and subject matter expert by partnering with managers, directors, and executive leaders to develop solutions, provide recommendations, and advance patient experience and service excellence initiatives.
6. Leads and supports patient and family engagement activities, including advisory councils, focus groups, leadership rounding initiatives, and other feedback mechanisms to strengthen the patient and family experience.
7. Researches healthcare trends, regulatory requirements, accreditation standards, and evidence-based practices related to patient experience and service excellence, recommending improvements as appropriate.
8. Develops and presents reports, dashboards, business cases, and recommendations that communicate patient experience performance, support executive decision-making, and influence organizational priorities.
9. Leads or participates in multidisciplinary performance improvement initiatives by applying patient experience expertise to support quality, safety, operational excellence, and organizational goals.
10. Represents Patient Experience and Service Excellence in cross-functional committees, leadership meetings, and organizational forums, effectively facilitating discussions, influencing decisions, and building consensus among stakeholders.
11. Promotes a culture of service excellence by recognizing best practices, supporting employee recognition efforts, and encouraging continuous improvement throughout the organization.
12. Performs other duties as assigned.

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