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Patient Services Advisor Jobs (NOW HIRING)

Healthcare Within Reach

Patient Services Advisor

Milton, FL · On-site

$15.50 - $19.50/hr

Patient Services Advisor (PSA) Join Our Dedicated Dental Team and Make a Difference! Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping ...

Escambia Community Clin

Patient Services Advisor

Pensacola, FL · On-site

$16.75 - $21.25/hr

Patient Services Advisor (PSA) Join Our Dedicated Dental Team and Make a Difference! Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping ...

Healthcare Within Reach

Patient Services Advisor

Pensacola, FL · On-site

$16.50 - $21/hr

Patient Services Advisor (PSA) Join Our Dedicated Dental Team and Make a Difference! Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping ...

Service Center Inc

Patient Services Advisor

Fairhaven, MA · On-site

$17.86 - $28.76/hr

Patient Services Advisor Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it ...

Southcoast Health

Patient Services Advisor

Fairhaven, MA · On-site

$17.86 - $28.76/hr

We are searching for a talented Patient Services Advisor Hours: 40hrs Shift: Day shift, 8:30am - 5:00pm Location: Southcoast Business Center - Fairhaven, MA A career at Southcoast Health offers you:

Southcoast Health

Patient Services Advisor

Fairhaven, MA · On-site

$17.86 - $28.76/hr

We are searching for a talented Patient Services Advisor Hours: 40hrs Shift: Day shift, 8:30am - 5:00pm Location: Southcoast Business Center - Fairhaven, MA A career at Southcoast Health offers you:

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How much do patient services advisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient services advisor in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.15 per hour, depending on experience, location, and employer.

What does a patient services advisor do?

A Patient Services Advisor acts as a primary point of contact between patients and healthcare providers. They are responsible for scheduling appointments, answering patient inquiries, verifying insurance information, and ensuring patients have a smooth experience throughout their healthcare journey. Additionally, they may handle administrative tasks like updating patient records and coordinating with medical staff. Their role requires excellent communication and organizational skills to provide quality service and support to patients.

What are the key skills and qualifications needed to thrive as a patient services advisor, and why are they important?

To thrive as a Patient Services Advisor, you need excellent customer service skills, knowledge of healthcare practices, and usually a high school diploma or equivalent. Familiarity with scheduling software, electronic health record (EHR) systems, and telephone systems is commonly required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure help you excel in patient interactions. These capabilities ensure efficient appointment management, enhance patient satisfaction, and support the smooth operation of healthcare services.

What are some common challenges faced by patient services advisors, and how can they be managed effectively?

Patient Services Advisors often encounter high call volumes and must handle sensitive patient information with care, which can be stressful. Balancing multiple tasks—such as scheduling appointments, answering queries, and coordinating with medical staff—requires strong organizational and communication skills. Successful advisors manage these challenges by prioritizing tasks, maintaining a calm and empathetic demeanor, and utilizing digital tools provided by their healthcare facility. Regular team meetings and ongoing training also help in addressing workflow issues and keeping up-to-date with best practices.

What is the difference between Patient Services Advisor vs Patient Coordinator?

AspectPatient Services AdvisorPatient Coordinator
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often similar certifications in healthcare administration
Work EnvironmentMedical offices, clinics, hospitalsMedical offices, clinics, hospitals
Job FocusPatient communication, appointment scheduling, insurance verificationPatient scheduling, care coordination, follow-up
Employer & IndustryHealthcare providers, clinics, hospitalsHealthcare providers, clinics, hospitals

Both roles involve patient interaction in healthcare settings, but Patient Services Advisors primarily focus on communication, insurance, and appointment management, while Patient Coordinators handle care coordination and follow-up tasks. The roles often overlap, but the Advisor role emphasizes customer service and administrative support.

How do I become a patient services advisor?

To become a patient services advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience in healthcare or administrative roles. Some employers may prefer candidates with postsecondary education or certifications in healthcare administration or related fields.

What are the responsibilities of a patient services advisor?

A patient services advisor is responsible for scheduling appointments, verifying patient information, answering inquiries, and providing support to ensure a positive patient experience. They often use electronic health record systems and require strong communication and organizational skills to coordinate between patients and healthcare providers.

What cities are hiring for Patient Services Advisor jobs?

Cities with the most Patient Services Advisor job openings:

What states have the most Patient Services Advisor jobs?

States with the most job openings for Patient Services Advisor jobs include:

What are popular job titles related to Patient Services Advisor jobs?

For Patient Services Advisor jobs, the most frequently searched job titles are:

Patient Services Advisor jobs near you
Infographic showing various Patient Services Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $43,506 per year, or $20.9 per hour.

Patient Services Advisor

Milton, FL • On-site

Healthcare Within Reach
See more jobs at Healthcare Within Reachexternal

$15.50 - $19.50/hr

Other

Posted 4 days ago

Job description

Patient Services Advisor (PSA)
Join Our Dedicated Dental Team and Make a Difference!
Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you'll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit.
As a PSA, you'll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you're ready to contribute to a compassionate and caring community, we want you on our team!
Key Responsibilities:
Customer & Patient Services
  • Warm and Welcoming: Greet each patient, client, or visitor with a friendly, professional, and genuine welcome.
  • Effective Communication: Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions.
  • Assist with Needs: Determine the purpose of each visit and direct patients to the right department or team member.
  • Patient Comfort: Address patient concerns, answer questions, and maintain a comfortable, organized reception area.
  • Confidentiality: Ensure patient privacy by adhering to HIPAA and clinic policies.
Registration & Scheduling
  • Appointment Management: Schedule appointments efficiently and confirm them in advance to optimize patient flow.
  • Accurate Record-Keeping: Verify and update patient demographic and financial information, ensuring all details are correct in the Practice Management system.
  • Insurance & Payments: Verify insurance coverage, process co-pays, and inform patients of any existing balances.
  • Sliding Fee Program: Assist patients in applying for the Sliding Fee Program and refer them to financial counselors as needed.
  • Dental Service Coordination: Collaborate with clinical staff and communicate effectively regarding schedule changes and patient needs.
Team Support & Administrative Tasks
  • Teamwork: Work cooperatively with the dental team to ensure smooth clinic operations and positive patient experiences.
  • Office Organization: Maintain an orderly front desk area, ensuring the environment is welcoming for all patients.
  • Problem-Solving: Handle patient complaints or concerns with professionalism, resolving issues or escalating as needed.
Why You Should Apply:
  • Impact: You will directly contribute to the well-being of the community by ensuring that every patient receives excellent care and service.
  • Collaboration: Join a dynamic team that values teamwork, professionalism, and patient-centered care.
  • Career Growth: Develop your skills in a fast-paced healthcare environment while providing meaningful service to underserved populations.
  • Work-Life Balance: Enjoy a consistent work schedule while helping make a difference every day.
Qualifications:
  • Experience: Previous experience in a dental office, patient registration, or customer service is highly preferred.
  • Skills: Proficient in managing electronic health records, multi-tasking, and using dental scheduling software (Dentrix is a plus).
  • Customer Service: Strong interpersonal communication skills with the ability to engage diverse individuals in a friendly and professional manner.
  • Technical Skills: Proficiency with Microsoft Word, Outlook, and dental software systems.
  • Education: Associate's degree preferred, but not required.
Key Attributes:
  • Customer-Oriented: You approach every interaction with a positive, solution-focused attitude.
  • Detail-Oriented: You ensure all patient records are up-to-date, complete, and accurate.
  • Organized & Efficient: You can juggle multiple tasks while maintaining a high level of accuracy and professionalism.
  • Team Player: You work collaboratively and contribute to a positive team environment.
  • Ethical & Confidential: You understand the importance of patient confidentiality and adhere to all safety protocols.
Expectations & Competencies:
  • Professionalism: Ensure your behavior aligns with clinic values, including ethics and confidentiality.
  • Effective Communication: Use clear and timely communication tools to ensure smooth patient experiences.
  • Teamwork: Collaborate with colleagues to resolve issues and improve clinic operations.
  • Problem-Solving: Assess and resolve patient issues while maintaining a calm and professional demeanor.

If you're ready to make a positive impact in the lives of patients and contribute to a compassionate healthcare team, apply today to become part of CHNWF!

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