ZipRecruiter

Log In

1

Patient Experience Advisor Jobs (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsHealthcare JobsHospital JobsPatient Advocate JobsPatient Experience Advisor Jobs

Patient Experience Advisor information

See salary details

$15

$53

$98

How much do patient experience advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient experience advisor in the United States is $53.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $78.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient experience advisor?

To thrive as a Patient Experience Advisor, you need a strong background in healthcare practices, customer service, and patient advocacy, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient feedback platforms, CRM systems, and quality improvement tools is typically required. Outstanding communication, empathy, problem-solving, and conflict resolution skills help you build trust and effectively address patient concerns. These skills are vital for ensuring positive patient experiences, improving care quality, and supporting organizational reputation.

How does a patient experience advisor collaborate with clinical and non-clinical teams to improve patient satisfaction?

A Patient Experience Advisor works closely with both clinical staff (such as nurses and physicians) and non-clinical teams (like reception and housekeeping) to identify areas where the patient experience can be enhanced. This often involves facilitating communication between departments, leading training sessions on empathy and service excellence, and analyzing patient feedback to implement improvements. Collaboration is key, as advisors frequently participate in interdisciplinary meetings and projects to ensure that all aspects of the patient's journey are addressed. This role requires strong interpersonal skills and the ability to advocate for patient-centered care across the organization.

Is patient experience a stressful job?

Patient Experience Advisors often work in healthcare settings to improve patient satisfaction and communication. The role can be emotionally demanding due to interactions with patients and their families, but it also involves problem-solving and interpersonal skills. Stress levels vary depending on workload, organizational support, and individual resilience.

What is a patient experience advisor?

A patient experience advisor is a healthcare professional who focuses on improving patient satisfaction and overall experience within healthcare settings. They often analyze patient feedback, collaborate with staff, and implement strategies to enhance service quality, requiring strong communication and interpersonal skills. This role may involve data collection, reporting, and working closely with clinical teams to address patient concerns.
More about Patient Experience Advisor jobs

Who are the top companies hiring for Patient Experience Advisor jobs?

The top employers for Patient Experience Advisor jobs are:

What states have the most Patient Experience Advisor jobs?

States with the most job openings for Patient Experience Advisor jobs include:

What are popular job titles related to Patient Experience Advisor jobs?

For Patient Experience Advisor jobs, the most frequently searched job titles are:

Patient Experience Advisor jobs near you
Infographic showing various Patient Experience Advisor job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $112,014 per year, or $53.9 per hour.

Patient Experience Financial Advisor

Springfield, GA • On-site

Effingham Health System
Health Care and Social Assistance • 201 - 500 employees
Learn more about Effingham Health Systemexternal

Full-time

Posted 13 days ago

Job description

Job Type
Full-time
Description
JOB SUMMARY
Under the general direction of the Patient Access Manager, and in accordance with The Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures the Patient Financial Advisor will provide financial planning assistance to non-emergent patients as well as perform the registration for patients presenting for services, maintain documentation, verify insurance, and accept payments. He/she will also educate patients having services on their insurance benefits and estimated liability and collect from them on the date of service. The Patient Financial Advisor will work the radiology and operating room services schedules in advance to notify patients of estimated liability. Employees will communicate with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast-paced and dynamic environment.
STANDARDS OF PERFORMANCE
  1. Performs registration for all patients presenting for service.
  2. Obtains, inputs, and transcribes accurate patient data.
  3. Completes necessary forms including proper documentation/signatures, insurance information, either on paper or electronically.
  4. Enters data into the computer with minimal errors.
  5. Performs as a cashier for payments and maintains cash receipts with accuracy.
  6. Notifies various departments that a patient needing their services has cleared registration.
  7. Notifies the Emergency Department that a patient has arrived and needs triage.
  8. Meets with patients to discuss financing options.
  9. Assesses insurance status. Verifies insurance benefits. Calculates and collects appropriate estimated liability from patients on services rendered or to be rendered.
  10. Obtain payment of applicable co-payments, deductibles, and/or co-insurance according to health plans.
  11. Discusses with uninsured patients their financial obligations and referral options as per policy.
  12. Navigates through EHS software systems to obtain the patient's financial responsibility.
  13. Explains the Helping Hands program option, if applicable.
  14. Work with ARx Outbound report to collect on accounts that were not collected on the date of service.
  15. Provide a courteous response to patient contact and answer questions on accounts or collections by patients regarding billing or amounts due.
  16. Responsible for calling scheduled surgery and radiology patients to advise them of their estimated patient liability before the date of service and noting accounts of patient intention to pay if not paid over the phone.
  17. Meet with patients presenting for outpatient services upon discharge to explain their insurance benefits and provide them with an estimate of liability for the service provided. Obtain payment or arrangement when applicable.
  18. Responsible for performing the census rounds daily and forwarding it to the appropriate parties - Business Office, Centralized Scheduling, Patient Access Supervisor, and Patient Access Manager. Will need to obtain accurate information from the patients and provide financial assistance information and paperwork when necessary.
  19. Responsible for working outpatient self-pay accounts for Centralized Scheduling before they schedule the procedure.
  20. Responsible for working crime victim accounts and noting those accounts accordingly.
  21. Maintains knowledge to answer any patient inquiry regarding their account/insurance.
  22. Scans all records into electronic medical records.
  23. Assists with switchboard duties as necessary/required.
  24. Provides Advance Directives and Organ/Tissue Donor information to all patients as per hospital policy/procedure.
  25. Acts as an ambassador for the facility by interacting with clients, family members, and staff in a friendly, caring, professional manner.
  26. Requires completion of certifications with Hometown Health, as determined by management.
  27. Ensures adherence to proper infection control, OSHA, and safety standards.
  28. Provides support for other team members when needed and promotes a positive teamwork environment.
  29. Act in compliance with established hospital policy and procedure, including code for releasing of information.
  30. Maintains all equipment in proper working order and comply with procedures for reporting repair of equipment.
  31. Maintains a neat, orderly work area.
  32. Performs other duties as assigned/needed/required within the scope of the job and training.

Requirements
Minimum Level of Education: Education level equivalent to completion of High School.
Formal Training: Must be able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Will have the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Licensure, Certification, Registration: Will be required to obtain Hometown Health Certifications by the 90-day review and renew annually.
Work Experience: Working knowledge of health insurance, deductibles, co-pays, and co-insurance required. Minimum of 12 months (1 year) experience in customer service, patient registration, and/or collections preferred. Position requires a comfort level with out-of-pocket collections activities, as well as a thorough understanding of the accuracy needed for capture of demographic and third-party payer information.

Apply