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Patient Experience Consultant Jobs (NOW HIRING)

Geisinger

Provides unique patient experience and service excellence subject matter expertise and leadership to drive change. Job Duties: * Leads key Patient Experience improvement initiatives primarily in the ...

Grady Health System

Work Experience Consultant

Grady, AR · On-site

Job Summary The Work Experience Consultant role, reporting to the Director of Work Experience and ... They ensure that every employee contributes to safe, high-quality care, positive patient experience ...

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How much do patient experience consultant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient experience consultant in the United States is $35.62, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $40.62 per hour, depending on experience, location, and employer.

What is a patient experience consultant?

A Patient Experience Consultant is a professional who works with healthcare organizations to improve the overall experience for patients. They assess current practices, gather patient feedback, and identify areas where the patient journey can be enhanced. Their work often includes training staff, developing new processes, and implementing best practices to ensure patients feel respected, informed, and supported throughout their care. By focusing on patient satisfaction and experience, they help drive positive outcomes for both patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a patient experience consultant, and why are they important?

To thrive as a Patient Experience Consultant, you need expertise in healthcare operations, patient relations, and quality improvement, often supported by a bachelor’s degree in healthcare or a related field. Familiarity with patient satisfaction survey tools, data analytics platforms, and process improvement methodologies like Lean or Six Sigma is highly valuable. Excellent communication, problem-solving, and empathy are critical soft skills for engaging with staff and addressing patient concerns. These capabilities are essential for driving positive patient outcomes, enhancing satisfaction, and supporting organizational excellence in healthcare settings.

What is the difference between Patient Experience Consultant vs Patient Satisfaction Coordinator?

AspectPatient Experience ConsultantPatient Satisfaction Coordinator
CredentialsHealthcare experience, communication skills, certifications in patient experience or quality improvementHealthcare background, customer service skills, certifications in patient satisfaction or healthcare quality
Work EnvironmentHospitals, clinics, healthcare organizations focusing on patient experience strategiesPatient feedback departments, healthcare facilities, quality improvement teams
Employer & Industry UsageUsed across healthcare providers to improve overall patient experienceFocused on collecting and analyzing patient satisfaction data
Search & Comparison IntentUnderstanding roles in patient experience improvementFocusing on patient satisfaction measurement and feedback

The Patient Experience Consultant develops strategies to enhance patient interactions and overall experience, often working on quality improvement initiatives. The Patient Satisfaction Coordinator primarily manages patient feedback, surveys, and satisfaction data. While both roles aim to improve patient care, the consultant has a broader strategic focus, whereas the coordinator handles data collection and analysis.

How does a patient experience consultant collaborate with clinical and administrative teams to improve patient satisfaction?

Patient Experience Consultants work closely with both clinical staff and administrative teams to identify areas for improvement in patient interactions and care processes. They often facilitate workshops, gather feedback through surveys, and analyze patient data to recommend actionable changes. Effective collaboration involves regular meetings, cross-departmental communication, and building trust with staff to implement best practices that enhance the overall patient journey. This role requires strong interpersonal skills and the ability to bridge the gap between patient expectations and operational realities.
More about Patient Experience Consultant jobs
What cities are hiring for Patient Experience Consultant jobs? Cities with the most Patient Experience Consultant job openings:
What states have the most Patient Experience Consultant jobs? States with the most job openings for Patient Experience Consultant jobs include:
What job categories do people searching Patient Experience Consultant jobs look for? The top searched job categories for Patient Experience Consultant jobs are:
Patient Experience Consultant jobs near you
Infographic showing various Patient Experience Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $74,081 per year, or $35.6 per hour.

Patient Experience Consultant

Geisinger Health

Wilkes Barre, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Geisinger Health rating

6.9

Company rating: 6.9 out of 10

Based on 444 frontline employees who took The Breakroom Quiz

452nd of 887 rated healthcare providers

Job description

Location:
Geisinger South Wilkes-Barre (GSWB)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
Yes
Job Summary:
Provides unique patient experience and service excellence subject matter expertise and leadership to drive change.
Job Duties:
  • Leads key Patient Experience improvement initiatives primarily in the inpatient setting.
  • Monitors patient satisfaction ratings and collaborates in determining benchmark and target performance goals.
  • Identifies opportunities for improvement in patient satisfaction and experience.
  • Develops recommended action plans for improvement.
  • Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience.
  • Monitors the process and outcomes related to improving patient experience, identifies challenges and barriers, and coordinates resolutions to overcome barriers in collaboration with key team members and stakeholders to ensure success.
  • Provides training curriculum and content development, and logistical facilitation, and delivery support.
  • Coaches and mentors individuals, providers, nurses and non-clinicians who have patient contact, to improve their ability to achieve higher levels of patient satisfaction.
  • Solicits and provides key inputs in support of communication and awards and recognition programs Provides regular communication to leadership on improvement process measures and project timelines and progress.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Benefits of working at Geisinger:
  • Full benefits (health, dental and vision) starting on day one
  • Three medical plan choices, including an expanded network for out-of-area employees and dependents
  • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
  • Company-paid life insurance, short-term disability, and long-term disability coverage
  • 401(k) plan that includes automatic Geisinger contributions
  • Generous paid time off (PTO) plan that allows you to accrue time quickly
  • Up to $5,000 in tuition reimbursement per calendar year
  • MyHealth Rewards wellness program to improve your health while earning a financial incentive
  • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
  • Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
  • Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:
Bachelor's Degree- (Required), Bachelor's Degree-Healthcare Related Degree (Preferred)
Experience:
Minimum of 5 years-Managing people, processes, or projects (Required), Minimum of 5 years-Customer Service (Required)
Certification(s) and License(s):
Skills:
Office Administration
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
  • KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
  • EXCELLENCE: We treasure colleagues who humbly strive for excellence.
  • LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
  • INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
  • SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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