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Patient Experience Consultant Jobs (NOW HIRING)

3ds

Project Consultant, Patient Experience

New York, NY · On-site

$84K/yr

Raise Patient Experience specific work requests to other departments for tasks to be completed where appropriate * Conduct lessons learned meetings internally and externally * Participates in ...

Emory Healthcare

Manager, Patient Experience

Atlanta, GA

$43.34 - $52.81/hr

Provides an in-depth proactive consultation/direction to managers, staff and physicians for patient experience, service improvement and customer service training. * Manages patient administrative ...

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Patient Experience Consultant information

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How much do patient experience consultant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient experience consultant in the United States is $35.62, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $40.62 per hour, depending on experience, location, and employer.

What is a patient experience consultant?

A Patient Experience Consultant is a professional who works with healthcare organizations to improve the overall experience for patients. They assess current practices, gather patient feedback, and identify areas where the patient journey can be enhanced. Their work often includes training staff, developing new processes, and implementing best practices to ensure patients feel respected, informed, and supported throughout their care. By focusing on patient satisfaction and experience, they help drive positive outcomes for both patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a patient experience consultant, and why are they important?

To thrive as a Patient Experience Consultant, you need expertise in healthcare operations, patient relations, and quality improvement, often supported by a bachelor’s degree in healthcare or a related field. Familiarity with patient satisfaction survey tools, data analytics platforms, and process improvement methodologies like Lean or Six Sigma is highly valuable. Excellent communication, problem-solving, and empathy are critical soft skills for engaging with staff and addressing patient concerns. These capabilities are essential for driving positive patient outcomes, enhancing satisfaction, and supporting organizational excellence in healthcare settings.

What is the difference between Patient Experience Consultant vs Patient Satisfaction Coordinator?

AspectPatient Experience ConsultantPatient Satisfaction Coordinator
CredentialsHealthcare experience, communication skills, certifications in patient experience or quality improvementHealthcare background, customer service skills, certifications in patient satisfaction or healthcare quality
Work EnvironmentHospitals, clinics, healthcare organizations focusing on patient experience strategiesPatient feedback departments, healthcare facilities, quality improvement teams
Employer & Industry UsageUsed across healthcare providers to improve overall patient experienceFocused on collecting and analyzing patient satisfaction data
Search & Comparison IntentUnderstanding roles in patient experience improvementFocusing on patient satisfaction measurement and feedback

The Patient Experience Consultant develops strategies to enhance patient interactions and overall experience, often working on quality improvement initiatives. The Patient Satisfaction Coordinator primarily manages patient feedback, surveys, and satisfaction data. While both roles aim to improve patient care, the consultant has a broader strategic focus, whereas the coordinator handles data collection and analysis.

How does a patient experience consultant collaborate with clinical and administrative teams to improve patient satisfaction?

Patient Experience Consultants work closely with both clinical staff and administrative teams to identify areas for improvement in patient interactions and care processes. They often facilitate workshops, gather feedback through surveys, and analyze patient data to recommend actionable changes. Effective collaboration involves regular meetings, cross-departmental communication, and building trust with staff to implement best practices that enhance the overall patient journey. This role requires strong interpersonal skills and the ability to bridge the gap between patient expectations and operational realities.
More about Patient Experience Consultant jobs
What cities are hiring for Patient Experience Consultant jobs? Cities with the most Patient Experience Consultant job openings:
What states have the most Patient Experience Consultant jobs? States with the most job openings for Patient Experience Consultant jobs include:
What job categories do people searching Patient Experience Consultant jobs look for? The top searched job categories for Patient Experience Consultant jobs are:
Patient Experience Consultant jobs near you
Infographic showing various Patient Experience Consultant job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,081 per year, or $35.6 per hour.

Patient Experience Manager

Southern Regional Medical Center

Riverdale, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Overview
Shift's Available: Days
Employment Type: Full Time
Hours: 8 hours
Location: Southern Regional Medical Center - Riverdale, GA
We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement.
Responsibilities
Essential Duties and Responsibilities (includes, but not limited to):
  • Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions.
  • Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization.
  • Communicates all requirements and commitments for each project.
  • Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals.
  • Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.
  • Serves as a change agent on patient experience.
  • Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan.
  • Adopts a proactive approach to identify risk to plan success.
  • Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences.
  • In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance.
  • Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work.
  • Leads, facilitates, or participates in facility and facilities within region's patient experience teams and improvement activities as assigned or approved by director.
  • Supports other teams' work in relation to patient experience outcomes, and supports integration of process improvements across system.

Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting
2. Bachelor's Degree in Business, Healthcare or a related field, preferred.
3. Must have excellent communication and presentation skills - written and oral
4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.
5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.
6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
8. Strong computer literacy and software experience - Word, PowerPoint, Excel, Adobe Acrobat.
9. Ability to travel to all entity locations throughout the geographic service area.
Here are some of the benefits of working at Prime Healthcare:
  • Health, dental, and vision insurance options
  • Paid vacation, sick time and holidays
  • Bereavement leave, FMLA and other leave options
  • Employer 401K options
  • Tuition reimbursement options
  • Life, disability, and other insurance options
  • Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/
#LI-HM1
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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