The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and ...
The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and ...
Patient Experience Liaison The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact ...
Patient Experience Liaison The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact ...
The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and ...
The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and ...
Patient Care Coordinator
Sarasota, FL · On-site
$16.25 - $21.25/hr
Deliver an exceptional patient experience from first consultation to treatment completion. * Address patient concerns and questions with empathy and professionalism. Qualifications: * High school ...
Patient Care Coordinator
Sarasota, FL · On-site
$16.25 - $21.25/hr
Deliver an exceptional patient experience from first consultation to treatment completion. * Address patient concerns and questions with empathy and professionalism. Qualifications: * High school ...
Patient Care Coordinator
Lakewood Ranch, FL · On-site
$16.75 - $22.25/hr
Deliver an exceptional patient experience from first consultation to treatment completion. * Address patient concerns and questions with empathy and professionalism. Qualifications: * High school ...
Patient Care Coordinator
Lakewood Ranch, FL · On-site
$16.75 - $22.25/hr
Deliver an exceptional patient experience from first consultation to treatment completion. * Address patient concerns and questions with empathy and professionalism. Qualifications: * High school ...
Patient Services Specialist
Galesburg, IL · On-site
$17 - $19.74/hr
Schedules and confirms patient diagnostic appointments, exams or medical consultations by talking ... Hear, resolve, and escalate patient concerns. * Receive payment and record receipts for services ...
Patient Services Specialist
Galesburg, IL · On-site
$17 - $19.74/hr
Schedules and confirms patient diagnostic appointments, exams or medical consultations by talking ... Hear, resolve, and escalate patient concerns. * Receive payment and record receipts for services ...
Patient Services Specialist
Springfield, IL · On-site
$17 - $19.74/hr
Schedules and confirms patient diagnostic appointments, exams or medical consultations by talking ... Hear, resolve, and escalate patient concerns. * Receive payment and record receipts for services ...
Patient Services Specialist
Springfield, IL · On-site
$17 - $19.74/hr
Schedules and confirms patient diagnostic appointments, exams or medical consultations by talking ... Hear, resolve, and escalate patient concerns. * Receive payment and record receipts for services ...
Patient Care Coordinator
Fayetteville, GA · On-site
$15.25 - $20.25/hr
... concerns to ensure a smooth, positive experience. Key Responsibilities of this role include, but are not limited to : * Patient Interaction & Consultation Support: Act as the main point of contact ...
New
Patient Care Coordinator
Fayetteville, GA · On-site
$15.25 - $20.25/hr
... concerns to ensure a smooth, positive experience. Key Responsibilities of this role include, but are not limited to : * Patient Interaction & Consultation Support: Act as the main point of contact ...
New
Patient Care Coordinator
Fayetteville, GA · On-site
$15.25 - $20.25/hr
... concerns to ensure a smooth, positive experience. Key Responsibilities of this role include, but are not limited to : * Patient Interaction & Consultation Support: Act as the main point of contact ...
New
Quick apply
Patient Care Coordinator
Fayetteville, GA · On-site
$15.25 - $20.25/hr
... concerns to ensure a smooth, positive experience. Key Responsibilities of this role include, but are not limited to : * Patient Interaction & Consultation Support: Act as the main point of contact ...
New
Patient Services Specialist
$17 - $19.74/hr
... medical consultations by talking with the patient and utilizing patient medical record for ... concerns. • Receive payment and record receipts for services including cash, checks and credit ...
Patient Services Specialist
$17 - $19.74/hr
... medical consultations by talking with the patient and utilizing patient medical record for ... concerns. • Receive payment and record receipts for services including cash, checks and credit ...
Patient Services Specialist
Galesburg, IL · On-site
$17 - $19.74/hr
... medical consultations by talking with the patient and utilizing patient medical record for ... concerns. • Receive payment and record receipts for services including cash, checks and credit ...
Patient Services Specialist
Galesburg, IL · On-site
$17 - $19.74/hr
... medical consultations by talking with the patient and utilizing patient medical record for ... concerns. • Receive payment and record receipts for services including cash, checks and credit ...
Patient Representative
Sioux Falls, SD · On-site
$25.50 - $38.25/hr
Investigate patient concerns, complaints, and grievances in a timely manner. * Collaborate with ... In addition to direct care services, the Social Worker shall have duties of consultation, education ...
Patient Representative
Sioux Falls, SD · On-site
$25.50 - $38.25/hr
Investigate patient concerns, complaints, and grievances in a timely manner. * Collaborate with ... In addition to direct care services, the Social Worker shall have duties of consultation, education ...
Patient Representative
$25.50 - $38.25/hr
Investigate patient concerns, complaints, and grievances in a timely manner. * Collaborate with ... In addition to direct care services, the Social Worker shall have duties of consultation, education ...
Patient Representative
$25.50 - $38.25/hr
Investigate patient concerns, complaints, and grievances in a timely manner. * Collaborate with ... In addition to direct care services, the Social Worker shall have duties of consultation, education ...
Patient Representative
Sioux Falls, SD · On-site
$25.50 - $38.25/hr
Investigate patient concerns, complaints, and grievances in a timely manner. * Collaborate with ... In addition to direct care services, the Social Worker shall have duties of consultation, education ...
Patient Representative
Sioux Falls, SD · On-site
$25.50 - $38.25/hr
Investigate patient concerns, complaints, and grievances in a timely manner. * Collaborate with ... In addition to direct care services, the Social Worker shall have duties of consultation, education ...
Patient Service Representative
Houston, TX · On-site
$16.25 - $20.75/hr
Retina Consultants of Texas (RCTX) is seeking Patient Service Representative to join our innovative ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Service Representative
Houston, TX · On-site
$16.25 - $20.75/hr
Retina Consultants of Texas (RCTX) is seeking Patient Service Representative to join our innovative ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Service Representative
Houston, TX · On-site
$16.25 - $20.75/hr
Overview Retina Consultants of Texas (RCTX) is seeking Patient Service Representative to join our ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Service Representative
Houston, TX · On-site
$16.25 - $20.75/hr
Overview Retina Consultants of Texas (RCTX) is seeking Patient Service Representative to join our ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Service Representative
Houston, TX · On-site
$16.25 - $20.75/hr
Overview Retina Consultants of Texas (RCTX) is seeking Patient Service Representative to join our ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Service Representative
Houston, TX · On-site
$16.25 - $20.75/hr
Overview Retina Consultants of Texas (RCTX) is seeking Patient Service Representative to join our ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Service Representative
Houston, TX · On-site
$16.75 - $21.25/hr
Patient Service Representative Retina Consultants of Texas (RCTX) is seeking Patient Service ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Service Representative
Houston, TX · On-site
$16.75 - $21.25/hr
Patient Service Representative Retina Consultants of Texas (RCTX) is seeking Patient Service ... Escalates patient concerns to leaders as needed * Have working knowledge of all providers within ...
Patient Access Specialist - Ambulatory Referral
Webster, TX · On-site
$15.25 - $20.25/hr
Listens to and re-emphasizes caller concerns, ensuring accurate triages and effective communications. * Facilitates physician consultation requests and assists with patient referrals when appropriate.
Patient Access Specialist - Ambulatory Referral
Webster, TX · On-site
$15.25 - $20.25/hr
Listens to and re-emphasizes caller concerns, ensuring accurate triages and effective communications. * Facilitates physician consultation requests and assists with patient referrals when appropriate.
... concerns, improve communication, and ensure compliance with Ohio Department of Health and Joint ... Responsibilities Service Improvement Consultants: Advocate for patient rights, dignity, and ...
... concerns, improve communication, and ensure compliance with Ohio Department of Health and Joint ... Responsibilities Service Improvement Consultants: Advocate for patient rights, dignity, and ...
Patient Concerns Consultant information
See salary details
$12.98 - $16.94
9% of jobs
$16.94 - $20.89
8% of jobs
$24.71 is the 25th percentile. Wages below this are outliers.
$20.89 - $24.85
7% of jobs
$24.85 - $28.80
20% of jobs
The median wage is $30.78 / hr.
$28.80 - $32.76
9% of jobs
$32.76 - $36.71
7% of jobs
$39.56 is the 75th percentile. Wages above this are outliers.
$36.71 - $40.67
18% of jobs
$40.67 - $44.62
16% of jobs
$44.62 - $48.58
2% of jobs
$48.58 - $52.53
1% of jobs
$52.53 - $56.49
1% of jobs
$12
$35
$56
How much do patient concerns consultant jobs pay per hour?
As of Sep 12, 2026, the average hourly pay for patient concerns consultant in the United States is $35.62, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $40.62 per hour, depending on experience, location, and employer.
What are popular job titles related to Patient Concerns Consultant jobs?
For Patient Concerns Consultant jobs, the most frequently searched job titles are:
Patient Experience Liaison-Ascension
Gonzales, LA • On-site
Franciscan Missionaries of Our Lady Health System
• Hospitals • 5 - 10K employees5,001 - 10,000 employees
Other
Re-posted 12 days ago
Franciscan Missionaries of Our Lady Health System rating
7.2
Based on 38 frontline employees who took The Breakroom Quiz
Job description
The Patient Experience Liaison is an advanced, patient facing and consultative role responsible for addressing complex patient experience concerns, leading high impact service recovery, and supporting system level improvement across the Baton Rouge Market. Operating with a high degree of autonomy, this role serves as a trusted partner to patients, families, frontline staff, and leaders when patient experience concerns extend beyond point of care resolution.
Reporting to the Manager Patient Experience, the Liaison focuses on high risk situations, grievance investigations, trend identification, and improvement accountability, translating patient feedback into targeted actions that strengthen patient trust, reduce repeat concerns, and improve experience outcomes.
Responsibilities
Advanced Patient Rounding & Service Recovery
- Conduct purposeful, high-impact rounding in priority patient care areas to proactively identify risks to the patient experience.
- Lead service recovery for high-acuity, sensitive, or escalated patient and family concerns requiring advanced judgment and coordination.
- Serve as a consistent point of contact for patients and families during complex experience events to restore trust and confidence.
- Exercise independent judgment to determine appropriate resolution strategies in collaboration with nursing, medical staff, and leadership.
- Identify recurring breakdowns in care or communication and escalate for system-level intervention.
Grievance Investigation & Regulatory Compliance
- Independently manage formal patient grievances in accordance with regulatory and accreditation standards (e.g., CMS Conditions of Participation).
- Conduct patient, family, and staff interviews; review documentation; and perform root cause analysis as appropriate.
- Develop clear, accurate, and compliant written grievance responses within required timelines.
- Partner with the Manager of Patient Experience to ensure consistency, quality, and regulatory integrity of grievance processes.
Trends, Insights & Improvement Support
- Analyze patient complaints, compliments, grievances, and real-time feedback to identify patterns and emerging risks.
- Communicate insights to the Manager of Patient Experience and clinical leaders to inform targeted improvement strategies.
- Support leader accountability by highlighting recurring themes and opportunities for sustained change.
Consultation & Culture of Patient-Centered Care
- Serve as an advisor to leaders and frontline teams on complex patient experience scenarios.
- Reinforce patient-centered behaviors, respectful communication, and service recovery expectations.
- Support education and improvement initiatives designed to strengthen patient trust and experience culture.
Knowledge, Skills, & Abilities
- Advanced interpersonal, communication, and de-escalation skills.
- Strong critical thinking and independent judgment.
- Ability to manage emotionally charged situations with compassion and professionalism.
- Knowledge of patient experience standards, grievance processes, and regulatory requirements.
- Skilled in identifying trends and translating patient feedback into improvement opportunities.
Physical & Schedule Requirements
- Regular presence in patient care areas for rounding and follow-up.
- Flexibility to respond to urgent patient concerns outside traditional business hours as needed.
Qualifications
Experience: Two years of experience in healthcare, patient relations, communications, business, education, customer service, quality, or other relevant fields.
Education: A Bachelor's degree in healthcare administration, nursing, business, communications, marketing, education, or related fields is required.
What Franciscan Missionaries of Our Lady Health System employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Franciscan Missionaries of Our Lady Health System
Sourced by ZipRecruiter
The Franciscan Missionaries of Our Lady Health System is the leading health care innovator in Louisiana. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
Industry
Hospitals
Company size
5,001 - 10,000 Employees
Headquarters location
Baton Rouge, LA, US
Year founded
1911