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Patient Experience Concierge Jobs (NOW HIRING)

McCulley Optix Gallery

Patient Concierge

West Fargo, ND · On-site

$15 - $19.50/hr

Do you naturally make people feel welcome the moment they walk through the door? We're hiring a Front Desk Patient Concierge to create a warm, polished, and effortless experience for every patient ...

CrossFire Group

Patient Experience Coordinator

Haverford, PA · On-site

$16.75 - $22.25/hr

We're seeking a Patient Experience Coordinator for our Concierge Primary Care Medical Office in Haverford, PA! This position is 100% on-site! Location: Haverford, PA Job Type: Full-Time (Monday ...

ICON Eyecare

Patient Experience Representative

Denver, CO · On-site

$20 - $25/hr

The Patient Experience Representative is responsible for scheduling patients for all clinical ... Minimum of 1 years' experience with the Concierge Engagement Team and/or 1 years' experience of ...

Sight Partners

Patient Concierge

Seattle, WA · On-site

$22 - $24/hr

Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial ...

La Familia Medical Center

Patient Concierge

Santa Fe, NM · On-site

$15.25 - $19.75/hr

The patient concierge works collaboratively with providers, Medical Assistants, Pharmacy and ... Education, Experience and Skills/Training * High school diploma or equivalent required, and a ...

Sano Health & Care

Patient Concierge

Leawood, KS · On-site

$19 - $21/hr

PRIMARY RESPONSIBILITY The main obligation of the Patient Concierge team member is to create the best possible patient experience while operating as an integral part of our cross-functional ...

Sano Health & Care

Patient Concierge

Lees Summit, MO · On-site

$19 - $21/hr

PRIMARY RESPONSIBILITY The main obligation of the Patient Concierge team member is to create the best possible patient experience while operating as an integral part of our cross-functional ...

Sano Health & Care

Patient Concierge

Leawood, KS · On-site

$19 - $21/hr

PRIMARY RESPONSIBILITY The main obligation of the Patient Concierge team member is to create the best possible patient experience while operating as an integral part of our cross-functional ...

Sight Partners

Patient Concierge

Seattle, WA · On-site

$22 - $24/hr

Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial ...

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Patient Experience Concierge information

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How much do patient experience concierge jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Concierge vs Patient Service Representative?

AspectPatient Experience ConciergePatient Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, healthcare facilities handling patient inquiries
Employer & Industry UsageHealthcare providers emphasizing patient experienceHospitals, clinics, insurance companies
Common Search & ComparisonPatient Experience Concierge vs Patient Service Representative

The Patient Experience Concierge and Patient Service Representative roles share similar credentials and work environments, both focusing on patient interactions within healthcare settings. However, the Concierge role emphasizes enhancing overall patient satisfaction and personalized service, while the Representative primarily handles administrative tasks and inquiries. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What does a patient experience concierge do?

A Patient Experience Concierge is a healthcare professional focused on enhancing the overall experience of patients and their families during their visit to a medical facility. They assist with non-clinical needs such as wayfinding, answering questions, and coordinating special requests to ensure comfort and satisfaction. Their role bridges communication between patients and medical staff, addressing concerns and providing personalized service. By creating a welcoming environment, Patient Experience Concierges help reduce stress and improve patient satisfaction.

Is patient experience a good career?

A career as a Patient Experience Concierge involves improving patient satisfaction and communication within healthcare settings. It offers opportunities for interpersonal skills development, typically requires customer service or healthcare knowledge, and can lead to advancement in healthcare administration roles.

What are the key skills and qualifications needed to thrive as a patient experience concierge?

To thrive as a Patient Experience Concierge, you need strong customer service skills, attention to detail, and experience in a healthcare or hospitality setting, often supported by a high school diploma or associate degree. Familiarity with hospital information systems, scheduling software, and patient communication platforms is typically required. Exceptional interpersonal skills, empathy, and the ability to calmly resolve issues set top performers apart in this role. These qualities are vital for creating a welcoming environment, ensuring patient satisfaction, and supporting smooth healthcare operations.

How does a patient experience concierge typically collaborate with clinical staff to enhance patient satisfaction?

A Patient Experience Concierge works closely with nurses, physicians, and support staff to ensure patients' non-clinical needs are met and concerns are addressed promptly. This collaboration often involves communicating patient feedback, assisting with wayfinding, and coordinating special requests to facilitate a comfortable hospital stay. By acting as a liaison, the concierge helps bridge communication gaps and supports both patients and staff in creating a positive care environment. Frequent teamwork and regular check-ins are essential to proactively identify and resolve issues that may impact the patient experience.
More about Patient Experience Concierge jobs
What cities are hiring for Patient Experience Concierge jobs? Cities with the most Patient Experience Concierge job openings:
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Patient Experience Concierge jobs near you
Infographic showing various Patient Experience Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Luxury Patient Experience Coordinator

SAMAN FACIAL PLASTICS SURGERY LLC

Manhattan, NY • On-site

$19.25 - $25.25/hr

Other

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Patient Experience Coordinator – Luxury Boutique Facial Plastic Surgery Clinic

We are seeking a Patient Experience Coordinator to join our high-end boutique facial plastic surgery clinic in New York City. This role is ideal for a polished, highly organized, and service-oriented professional who thrives in providing VIP-level care to discerning clientele.

Key Responsibilities:

Act as the first point of contact, managing all patient inquiries via phone, email, and in person, and seamlessly converting inquiries into consultations.

Provide a concierge-style experience, greeting patients upon arrival, offering tours, and ensuring they feel comfortable and valued.

Oversee every detail of the patient journey, from initial contact to post-procedure follow-ups, ensuring a flawless and personalized experience.

Discuss pricing and financing options with discretion and professionalism.

Coordinate travel and accommodations for out-of-town patients, ensuring a seamless experience.

Handle scheduling, phone calls, meetings, and administrative support to assist the surgeon and team.

Maintain a clean, elegant, and welcoming environment, ensuring fresh flowers, organization, and overall ambiance reflect the luxury experience.

Support and oversee daily office operations, ensuring efficiency and a patient-centered workflow.

Be a team player—in our boutique setting, everyone is cross-trained and expected to step in wherever needed for the best experience of our patients and the success of our practice.

What We’re Looking For:

A polished, professional, and poised individual with experience in luxury hospitality, high-end medical offices, or concierge services.

Strong communication skills and the ability to multitask effortlessly in a fast-paced environment.

An intuitive understanding of VIP service and the ability to anticipate patient needs.

Comfort in discussing financial matters with professionalism and discretion.

A proactive, self-motivated individual who takes ownership of the patient experience and consistently goes above and beyond.

Schedule & Benefits: Hours: Monday – Friday, 9:00 AM – 5:00 PM

Probationary Period: 8 weeks (during which either party may part ways at any time).

Benefits: After the probationary period, employees receive 401(k), health benefits, and employee discounts on services.

This is a rare opportunity to be part of an elite, world-class practice that values precision, artistry, and an unparalleled standard of service.

Apply