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Patient Experience Concierge Jobs (NOW HIRING)

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

This individual will help create a polished, concierge-level experience while ensuring patients move seamlessly from inquiry through treatment and follow-up. This role combines patient engagement ...

Momentum Medical

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

This individual will help create a polished, concierge-level experience while ensuring patients move seamlessly from inquiry through treatment and follow-up. This role combines patient engagement ...

Concierge Dental

Patient Concierge

Orchard Park, NY · On-site

$18 - $23/hr

Patient Concierge Concierge Dental Group Orchard Park $18-$23/hour + Benefits + Growth ... experience from their first phone call through checkout. About Us Concierge Dental Group is a ...

CPP

Patient Concierge - Call Center

Costa Mesa, CA · On-site

$20 - $25/hr

We are looking to add a highly motivated and experienced Patient Concierge to our plastic surgery center. Great opportunity for individuals who enjoy customer service! The Patient Concierge is an ...

Concierge Dental

Patient Concierge

Buffalo, NY

$18 - $23/hr

Patient Concierge Concierge Dental Group Clarence $18-$23/hour + Benefits + Growth Opportunities Do ... experience from their first phone call through checkout. About Us Concierge Dental Group is a ...

Concierge Dental Group

Patient Concierge

Buffalo, NY · On-site

$18 - $23/hr

Patient Concierge Concierge Dental Group Clarence $18-$23/hour + Benefits + Growth Opportunities Do ... experience from their first phone call through checkout. About Us Concierge Dental Group is a ...

Concierge Dental Group

Patient Concierge

Buffalo, NY · On-site

$18 - $23/hr

✦ Patient Concierge ✦ Concierge Dental Group ✦ Clarence $18-$23/hour + Benefits + Growth ... experience from their first phone call through checkout. About Us Concierge Dental Group is a ...

Concierge Dental Group

Patient Concierge

Buffalo, NY · On-site

Salary: $18-$23 (DOE) Patient Concierge Concierge Dental Group Clarence $18$23/hour + Benefits ... experience from their first phone call through checkout. About Us Concierge Dental Group is a ...

Dental Excellence Group

Patient Concierge

Delta, OH · On-site

$15 - $18/hr

The Patient Concierge helps deliver a distinctively different dental experience by consistently representing the Dental Excellence brand through friendliness, professionalism, and outstanding service.

Dental Excellence of Delta

Patient Concierge

Delta, OH

$15 - $18/hr

The Patient Concierge helps deliver a distinctively different dental experience by consistently representing the Dental Excellence brand through friendliness, professionalism, and outstanding service.

Dental Excellence Group

Patient Concierge

Delta, OH · On-site

$15 - $18/hr

The Patient Concierge helps deliver a distinctively different dental experience by consistently representing the Dental Excellence brand through friendliness, professionalism, and outstanding service.

Dental Excellence Group

Patient Concierge

Napoleon, OH · On-site

$15 - $19/hr

The patient concierge will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar ...

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All JobsPatient Experience Concierge Jobs

Patient Experience Concierge information

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$11

$18

$25

How much do patient experience concierge jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for patient experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Concierge vs Patient Service Representative?

AspectPatient Experience ConciergePatient Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, healthcare facilities handling patient inquiries
Employer & Industry UsageHealthcare providers emphasizing patient experienceHospitals, clinics, insurance companies
Common Search & ComparisonPatient Experience Concierge vs Patient Service Representative

The Patient Experience Concierge and Patient Service Representative roles share similar credentials and work environments, both focusing on patient interactions within healthcare settings. However, the Concierge role emphasizes enhancing overall patient satisfaction and personalized service, while the Representative primarily handles administrative tasks and inquiries. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

How much is the salary of a concierge?

The salary of a Patient Experience Concierge typically ranges from $30,000 to $50,000 per year, depending on experience, location, and healthcare facility. Some roles may also include benefits such as healthcare and flexible scheduling.

How much does a patient experience concierge make?

A patient experience concierge typically earns between $30,000 and $50,000 annually, depending on experience, location, and employer. Some roles may offer additional benefits such as healthcare and flexible schedules, and strong communication skills are often required.

What does a Patient Experience Concierge do?

A Patient Experience Concierge is a healthcare professional focused on enhancing the overall experience of patients and their families during their visit to a medical facility. They assist with non-clinical needs such as wayfinding, answering questions, and coordinating special requests to ensure comfort and satisfaction. Their role bridges communication between patients and medical staff, addressing concerns and providing personalized service. By creating a welcoming environment, Patient Experience Concierges help reduce stress and improve patient satisfaction.

What qualifications do I need to be a concierge?

To be a patient experience concierge, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and the ability to handle sensitive information professionally. Some roles may prefer previous experience in healthcare, hospitality, or customer service, and familiarity with electronic health records or scheduling tools can be beneficial.

What are the key skills and qualifications needed to thrive as a Patient Experience Concierge, and why are they important?

To thrive as a Patient Experience Concierge, you need strong customer service skills, attention to detail, and experience in a healthcare or hospitality setting, often supported by a high school diploma or associate degree. Familiarity with hospital information systems, scheduling software, and patient communication platforms is typically required. Exceptional interpersonal skills, empathy, and the ability to calmly resolve issues set top performers apart in this role. These qualities are vital for creating a welcoming environment, ensuring patient satisfaction, and supporting smooth healthcare operations.

How does a Patient Experience Concierge typically collaborate with clinical staff to enhance patient satisfaction?

A Patient Experience Concierge works closely with nurses, physicians, and support staff to ensure patients' non-clinical needs are met and concerns are addressed promptly. This collaboration often involves communicating patient feedback, assisting with wayfinding, and coordinating special requests to facilitate a comfortable hospital stay. By acting as a liaison, the concierge helps bridge communication gaps and supports both patients and staff in creating a positive care environment. Frequent teamwork and regular check-ins are essential to proactively identify and resolve issues that may impact the patient experience.

What does a patient concierge do?

A patient experience concierge assists patients by providing personalized support, answering questions, coordinating appointments, and helping navigate healthcare services. They focus on improving patient satisfaction and may use communication tools like phone or electronic messaging to ensure a smooth healthcare experience.
More about Patient Experience Concierge jobs
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What states have the most Patient Experience Concierge jobs? States with the most job openings for Patient Experience Concierge jobs include:
What job categories do people searching Patient Experience Concierge jobs look for? The top searched job categories for Patient Experience Concierge jobs are:
Patient Experience Concierge jobs near you

Patient Experience Manager

Get In Line Inc

Brandon, FL • On-site

$25 - $35/hr

Part-time

Posted 26 days ago

Be an early applicant

Job description

BioFunction is building a premium, patient-centered approach to longevity, performance, and regenerative care. We believe exceptional outcomes begin with exceptional experiences. We are creating a high-touch environment where patients feel known, supported, and guided through every step of their journey.
We are looking for someone who combines hospitality, organization, and operational excellence to become the face of our patient experience and a key driver of day-to-day clinic operations.
Position Overview
The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a polished, concierge-level experience while ensuring patients move seamlessly from inquiry through treatment and follow-up.
This role combines patient engagement, operational execution, administrative ownership, and light sales support. The right person thrives in a fast-moving startup environment, anticipates needs before they arise, and takes ownership rather than waiting for direction.
As an early team member, this individual will help shape systems and workflows as BioFunction continues to scale. As patient volume and the business continue to grow, this role is expected to expand into a full-time leadership opportunity.
Responsibilities
Patient Experience & Concierge Support
* Serve as the primary point of contact for patients throughout their journey
* Coordinate intake, scheduling, appointment confirmations, and ongoing communication
* Deliver a premium, hospitality-focused experience across in-person and virtual interactions
* Respond to patient questions and communication through text, portal, and email channels
* Ensure patients receive timely follow-up and feel supported throughout treatment
Consult Coordination & Conversion Support
* Support providers and leadership with consult preparation and patient readiness
* Reinforce treatment recommendations and help patients understand next steps
* Assist with program discussions, treatment logistics, financing conversations, and scheduling
* Help identify and remove friction points in the patient journey
Systems & Workflow Management
* Manage workflows inside Healthie and internal communication systems
* Coordinate across Google Workspace and Slack
* Maintain accurate records and ensure operational follow-through
* Help identify process improvements and opportunities to create efficiencies
Office Operations
* Manage office opening and closing responsibilities
* Coordinate supplies, inventory, vendors, and general office needs
* Support provider scheduling and clinic logistics
* Maintain SOPs and help improve operational consistency
* Assist with onboarding and administrative support activities
* Track and report key operational metrics
Qualifications
* 3+ years of experience in concierge services, hospitality, premium customer experience, office management, healthcare coordination, or related roles
* Strong customer service mindset with a genuine passion for creating exceptional experiences
* Highly organized and detail-oriented
* Comfortable balancing patient-facing work with operational execution
* Strong written communication skills
* Comfortable with technology and learning new systems quickly
* Self-starter who thrives in startup environments
* Ability to anticipate needs and solve problems proactively
Preferred Experience
* Concierge medicine, wellness, aesthetics, luxury hospitality, or longevity industry experience
* Experience supporting high-touch or high-ticket service environments
* Familiarity with CRM or EHR systems
* Experience handling scheduling and conversion workflows
Performance & Growth Indicators
* Patient communication and follow-up occur consistently and promptly
* High patient satisfaction and positive patient feedback
* Strong consult progression and treatment coordination
* Operational workflows maintained with minimal dropped handoffs
* Contribution toward clinic growth and patient retention
* Patients consistently describe their experience as organized, responsive, and exceptional
If you're someone who naturally creates order, anticipates needs, and takes pride in delivering exceptional experiences, we'd love to meet you.

Flexible work from home options available.