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Patient Experience Concierge Jobs (NOW HIRING)

Dovetail & Interlakes

Patient Concierge

Center Harbor, NH · On-site

$18 - $22/hr

... elevating the patient experience. Who We Are: Our culture is built on teamwork, growth ... As a Patient Concierge, you will: - Welcome patients with warmth and professionalism - Schedule and ...

RiverSpring Living

Patient Experience Ambassador

Bronx, NY · On-site

$27.47 - $30.22/hr

) Patient Experience Ambassador - Immediate Full Time Opportunity Bronx, New York RiverSpring Living ... Provide concierge-level services, including directions, scheduling assistance, and coordination of ...

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Patient Experience Concierge information

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How much do patient experience concierge jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient experience concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Concierge vs Patient Service Representative?

AspectPatient Experience ConciergePatient Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, healthcare facilities handling patient inquiries
Employer & Industry UsageHealthcare providers emphasizing patient experienceHospitals, clinics, insurance companies
Common Search & ComparisonPatient Experience Concierge vs Patient Service Representative

The Patient Experience Concierge and Patient Service Representative roles share similar credentials and work environments, both focusing on patient interactions within healthcare settings. However, the Concierge role emphasizes enhancing overall patient satisfaction and personalized service, while the Representative primarily handles administrative tasks and inquiries. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What does a patient experience concierge do?

A Patient Experience Concierge is a healthcare professional focused on enhancing the overall experience of patients and their families during their visit to a medical facility. They assist with non-clinical needs such as wayfinding, answering questions, and coordinating special requests to ensure comfort and satisfaction. Their role bridges communication between patients and medical staff, addressing concerns and providing personalized service. By creating a welcoming environment, Patient Experience Concierges help reduce stress and improve patient satisfaction.

Is patient experience a good career?

A career as a Patient Experience Concierge involves improving patient satisfaction and communication within healthcare settings. It offers opportunities for interpersonal skills development, typically requires customer service or healthcare knowledge, and can lead to advancement in healthcare administration roles.

What are the key skills and qualifications needed to thrive as a patient experience concierge?

To thrive as a Patient Experience Concierge, you need strong customer service skills, attention to detail, and experience in a healthcare or hospitality setting, often supported by a high school diploma or associate degree. Familiarity with hospital information systems, scheduling software, and patient communication platforms is typically required. Exceptional interpersonal skills, empathy, and the ability to calmly resolve issues set top performers apart in this role. These qualities are vital for creating a welcoming environment, ensuring patient satisfaction, and supporting smooth healthcare operations.

How does a patient experience concierge typically collaborate with clinical staff to enhance patient satisfaction?

A Patient Experience Concierge works closely with nurses, physicians, and support staff to ensure patients' non-clinical needs are met and concerns are addressed promptly. This collaboration often involves communicating patient feedback, assisting with wayfinding, and coordinating special requests to facilitate a comfortable hospital stay. By acting as a liaison, the concierge helps bridge communication gaps and supports both patients and staff in creating a positive care environment. Frequent teamwork and regular check-ins are essential to proactively identify and resolve issues that may impact the patient experience.
More about Patient Experience Concierge jobs
What cities are hiring for Patient Experience Concierge jobs? Cities with the most Patient Experience Concierge job openings:
What states have the most Patient Experience Concierge jobs? States with the most job openings for Patient Experience Concierge jobs include:
What job categories do people searching Patient Experience Concierge jobs look for? The top searched job categories for Patient Experience Concierge jobs are:
Patient Experience Concierge jobs near you
Infographic showing various Patient Experience Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Patient Experience Concierge, Patient Experience, NEW TOWER, PT, 1P-11:30P, Saturday and Sunday Only

Baptist Health South Florida

Boca Raton, FL • On-site

$16 - $17.84/hr

Part-time

Re-posted 16 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Guest Services Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $17.84 / hour depending on experience as applicable.

Degrees:

  • High School,Cert,GED,Trn,Exper.

Additional Qualifications:

  • Bilingual (English & Spanish) preferred.
  • Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
  • Previous experience in customer services required.
  • Flexibility in work schedule.
  • Strong verbal communication skills and strong follow-through skills.

What Baptist Health South Florida employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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