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Lead Front Desk Representative Jobs (NOW HIRING)

Alphabe Insight

Front Desk Representative

Boston, MA · On-site

$16 - $19.50/hr

Front Desk Representative At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We ...

Alphabe Insight

Front Desk Representative

Chicago, IL · On-site

$40K - $43K/yr

Front Desk Representative Signal Tru Brand is seeking a professional and dependable Front Desk Representative to be the first point of contact for our clients, partners, and visitors. The ideal ...

Neuromicrospine PLLC

Front Desk Representative

Pensacola, FL · On-site

$14 - $17/hr

As a Front Desk Representative, you will be the first point of contact for our clients. This position requires strong customer service skills, attention to detail, and experience with insurance ...

Neuromicrospine PLLC

Front Desk Representative

Pensacola, FL · On-site

$14 - $17/hr

As a Front Desk Representative, you will be the first point of contact for our clients. This position requires strong customer service skills, attention to detail, and experience with insurance ...

Sanctuary Medicinals

Lead Front Desk Associate

Woburn, MA · On-site

$17.50 - $23.25/hr

Join Our Team as a Lead Front Desk Associate at Sanctuary Woburn! Are you a customer-focused professional with a knack for organization and a passion for creating welcoming experiences? Sanctuary ...

Alphabe Insight

Front Desk Representative

Cleveland, OH · On-site

$48K - $51K/yr

Front Desk Representative At Catch Vibe Voice, we specialize in delivering exceptional communication experiences with a commitment to professionalism, precision, and client satisfaction. Our team ...

UFC Gym

Front Desk Lead

Oxnard, CA · On-site

$17/hr

The Front Desk Lead is responsible providing superior customer service to our members and guests and through the daily management of a team of Front Desk Representatives. Duties include training ...

UPPERKUTS BOXING CLUB

Front Desk Representative

Ashland, MA · On-site

$15.25 - $18.50/hr

The Front Desk Representative plays a key role in creating a positive first impression and ensuring smooth daily operations at the front desk. You will work closely with membership services, trainers ...

UpperKuts Boxing Club

Front Desk Representative

Ashland, MA · On-site

$15.25 - $18.50/hr

The Front Desk Representative plays a key role in creating a positive first impression and ensuring smooth daily operations at the front desk. You will work closely with membership services, trainers ...

UPPERKUTS BOXING CLUB

Front Desk Representative

Ashland, MA · On-site

$15.25 - $18.50/hr

The Front Desk Representative plays a key role in creating a positive first impression and ensuring smooth daily operations at the front desk. You will work closely with membership services, trainers ...

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Lead Front Desk Representative information

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$10

$18

$25

How much do lead front desk representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for lead front desk representative in the United States is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does a Lead Front Desk Representative do?

A Lead Front Desk Representative oversees the daily operations of a front desk team, ensuring excellent customer service for guests or clients. They manage scheduling, train new staff, handle escalated customer concerns, and ensure that company policies and procedures are followed. In addition to performing standard front desk duties like checking in guests and answering inquiries, they often act as the main point of contact between front desk staff and management.

How does a Lead Front Desk Representative typically balance administrative duties with supervising the front desk team?

A Lead Front Desk Representative often splits their time between handling daily administrative tasks—such as scheduling, reporting, and managing guest inquiries—and providing guidance and support to the front desk staff. This balance requires strong organizational skills and the ability to delegate tasks effectively while ensuring excellent customer service standards are maintained. Regular communication with team members and other departments is key to resolving issues promptly and maintaining a smooth front desk operation. Many leads also conduct brief training sessions, coach team members, and monitor performance to encourage professional growth within the team.

What are your top 3 skills suitable for a front office role?

A Lead Front Desk Representative should have strong communication skills to interact effectively with clients and staff, organizational abilities to manage multiple tasks efficiently, and proficiency with office management tools such as scheduling software and phone systems. These skills ensure smooth front desk operations and excellent customer service.

What is the difference between Lead Front Desk Representative vs Front Desk Associate?

AspectLead Front Desk RepresentativeFront Desk Associate
CredentialsHigh school diploma, experience in customer service, possibly certification in hospitality or office managementHigh school diploma or equivalent, basic customer service skills
Work EnvironmentFront desk in hotels, clinics, or corporate offices, overseeing team activitiesFront desk in similar settings, handling guest or client interactions
ResponsibilitiesSupervising staff, managing check-ins/outs, resolving issues, trainingGreeting visitors, answering phones, basic administrative tasks

The Lead Front Desk Representative typically has more experience, supervisory duties, and responsibilities for team management, whereas the Front Desk Associate focuses on direct guest or client interactions and administrative support. Both roles are essential in customer service environments but differ in scope and leadership level.

What does a lead receptionist do?

A lead front desk representative oversees daily front desk operations, manages receptionist staff, and ensures excellent customer service. They often handle scheduling, address escalated issues, and coordinate communication between departments using office management tools. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Lead Front Desk Representative, and why are they important?

To thrive as a Lead Front Desk Representative, you need strong customer service skills, organizational abilities, and experience in hospitality or office environments, often supported by a high school diploma or equivalent. Familiarity with reservation software, multi-line phone systems, and office management tools is typically required. Exceptional communication, problem-solving, and leadership skills help you manage guest interactions and support your front desk team. These skills ensure smooth front-desk operations, positive guest experiences, and effective team coordination.

What is the highest paid receptionist job?

The highest paid receptionist roles are often executive or administrative receptionists in large corporations or specialized industries, with salaries reaching over $50,000 annually. Advanced skills, certifications, and experience in management or specific fields can lead to higher compensation for front desk professionals.

What does a front desk lead do?

A front desk lead oversees the front desk operations, supervises staff, and ensures excellent customer service. They handle guest inquiries, manage schedules, and may use reservation or communication systems to coordinate daily activities.
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Lead Front Desk Representative jobs near you

Front Desk Representative

Walters & Associates Insurance

Kenai, AK • On-site

$17 - $20/hr

Full-time

Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Keep front desk area clean, tidy, and supplied with necessary supplies.

  • Greet, communicate with, and welcome guests.

  • Answer incoming calls, redirect calls, send calls to voicemail, and manage outgoing mail.

Job description

Front Desk Representative duties and responsibilities

                Keep front desk area clean; tidy and supplied with all the necessary supplies

                Greet, communicate with and welcome guests

                Answer all incoming calls, redirect calls when needed, send calls to voicemail

                Prepare and manage outgoing mail; keep postage account full and available

                Monitor, sort and forward emails, faxes and voicemails

                Monitor front desk supplies, advise when necessary to reorder

                Update customer’s records in Hawksoft database, such as emails, address and phone information

                Take information for quotes, including Homeowners, Auto, Boat, ATV, Motorcycles, et.

                Sort and put commercial lines policies in binding combs for distribution to insureds.

Front Desk Representative job requirements and qualifications

                One year experience as Front Desk Representative

                Hands on experience with office machines, such as fax, calculator, printer and computer

                Knowledge of office dynamics

                Working knowledge of Microsoft Office

                Sense of ownership and pride in your performance and its impact on company’s success

                Critical thinker and problem- solving skills

                Team player

                Good time-management skills

                Great interpersonal and communication skills

                Customer-oriented mindset

                High School diploma or equivalent required

                Able to understand and maintain electronic files of customers and the filing system