ZipRecruiter

Log In

1

Lead Front Desk Representative Jobs (NOW HIRING)

Walters & Associates Insurance

Be Seen First

Front Desk Representative

Kenai, AK · On-site

$17 - $20/hr

Front Desk Representative duties and responsibilities Keep front desk area clean; tidy and supplied with all the necessary supplies Greet, communicate with and welcome guests Answer all incoming ...

Alphabe Insight Inc

Front Desk Representative

Los Angeles, CA · On-site

$16 - $19.50/hr

The Front Desk Representative will be the first point of contact for our visitors and clients, playing a crucial role in creating a positive and welcoming atmosphere. This position requires excellent ...

Mark Rink.

Front Desk Representative

Los Angeles, CA

$16 - $19.50/hr

The Front Desk Representative will be the first point of contact for our visitors and clients, playing a crucial role in creating a positive and welcoming atmosphere. This position requires excellent ...

Alphabe Insight Inc

Front Desk Representative

Austin, TX · On-site

$14.50 - $17.75/hr

We are seeking a friendly and professional Front Desk Representative to be the welcoming face of our organization. In this role, you will be responsible for managing the front desk area and providing ...

Consider Posh Pro

Front Desk Representative

Austin, TX

$14.50 - $17.75/hr

We are seeking a friendly and professional Front Desk Representative to be the welcoming face of our organization. In this role, you will be responsible for managing the front desk area and providing ...

Westcliff Lodge

Front Desk Representative

Hood River, OR · On-site

$15.50 - $18.75/hr

Role Description The Front Desk Representative is a full-time, on-site position based at Westcliff Lodge in Hood River, OR. This role is responsible for greeting guests, handling check-in and check ...

Limitless East Marketing

Front Desk Representative

Austin, TX · On-site

$14.50 - $17.75/hr

We are seeking a friendly and professional Front Desk Representative to be the welcoming face of our organization. In this role, you will be responsible for managing the front desk area and providing ...

UFC Gym

Front Desk Lead

Oxnard, CA · On-site

$17/hr

The Front Desk Lead is responsible providing superior customer service to our members and guests and through the daily management of a team of Front Desk Representatives. Duties include training ...

next page

Showing results 1-20

All JobsTourism JobsHotel JobsFront Desk Manager JobsLead Front Desk Representative Jobs

Lead Front Desk Representative information

See salary details

$10

$18

$25

How much do lead front desk representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for lead front desk representative in the United States is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does a lead front desk representative do?

A Lead Front Desk Representative oversees the daily operations of a front desk team, ensuring excellent customer service for guests or clients. They manage scheduling, train new staff, handle escalated customer concerns, and ensure that company policies and procedures are followed. In addition to performing standard front desk duties like checking in guests and answering inquiries, they often act as the main point of contact between front desk staff and management.

How does a lead front desk representative typically balance administrative duties with supervising the front desk team?

A Lead Front Desk Representative often splits their time between handling daily administrative tasks—such as scheduling, reporting, and managing guest inquiries—and providing guidance and support to the front desk staff. This balance requires strong organizational skills and the ability to delegate tasks effectively while ensuring excellent customer service standards are maintained. Regular communication with team members and other departments is key to resolving issues promptly and maintaining a smooth front desk operation. Many leads also conduct brief training sessions, coach team members, and monitor performance to encourage professional growth within the team.

What are the key skills and qualifications needed to thrive as a lead front desk representative, and why are they important?

To thrive as a Lead Front Desk Representative, you need strong customer service skills, organizational abilities, and experience in hospitality or office environments, often supported by a high school diploma or equivalent. Familiarity with reservation software, multi-line phone systems, and office management tools is typically required. Exceptional communication, problem-solving, and leadership skills help you manage guest interactions and support your front desk team. These skills ensure smooth front-desk operations, positive guest experiences, and effective team coordination.

What is the difference between Lead Front Desk Representative vs Front Desk Associate?

AspectLead Front Desk RepresentativeFront Desk Associate
CredentialsHigh school diploma, experience in customer service, possibly certification in hospitality or office managementHigh school diploma or equivalent, basic customer service skills
Work EnvironmentFront desk in hotels, clinics, or corporate offices, overseeing team activitiesFront desk in similar settings, handling guest or client interactions
ResponsibilitiesSupervising staff, managing check-ins/outs, resolving issues, trainingGreeting visitors, answering phones, basic administrative tasks

The Lead Front Desk Representative typically has more experience, supervisory duties, and responsibilities for team management, whereas the Front Desk Associate focuses on direct guest or client interactions and administrative support. Both roles are essential in customer service environments but differ in scope and leadership level.

How much is the salary of a lead front desk representative?

The salary of a lead front desk representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. They often oversee front desk staff, handle customer service, and may require strong communication and organizational skills.

What is a lead front desk representative?

A lead front desk representative is a supervisory role responsible for managing front desk operations, overseeing staff, and ensuring excellent customer service. They often handle scheduling, training, and conflict resolution, and typically require strong communication and organizational skills.

What is the role of a lead front desk representative?

A lead front desk representative oversees the front desk operations, supervises staff, and ensures excellent customer service. They handle guest inquiries, manage scheduling, and may assist with administrative tasks using office software. Strong communication and leadership skills are essential for this role.
More about Lead Front Desk Representative jobs

What cities are hiring for Lead Front Desk Representative jobs?

Cities with the most Lead Front Desk Representative job openings:

What job categories do people searching Lead Front Desk Representative jobs look for?

The top searched job categories for Lead Front Desk Representative jobs are:

Lead Front Desk Representative jobs near you

Front Desk Representative

Walters & Associates Insurance

Kenai, AK • On-site

$17 - $20/hr

Full-time

Life, Retirement, PTO

Re-posted 11 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Front Desk Representative duties and responsibilities

                Keep front desk area clean; tidy and supplied with all the necessary supplies

                Greet, communicate with and welcome guests

                Answer all incoming calls, redirect calls when needed, send calls to voicemail

                Prepare and manage outgoing mail; keep postage account full and available

                Monitor, sort and forward emails, faxes and voicemails

                Monitor front desk supplies, advise when necessary to reorder

                Update customer’s records in Hawksoft database, such as emails, address and phone information

                Take information for quotes, including Homeowners, Auto, Boat, ATV, Motorcycles, et.

                Sort and put commercial lines policies in binding combs for distribution to insureds.

Front Desk Representative job requirements and qualifications

                One year experience as Front Desk Representative

                Hands on experience with office machines, such as fax, calculator, printer and computer

                Knowledge of office dynamics

                Working knowledge of Microsoft Office

                Sense of ownership and pride in your performance and its impact on company’s success

                Critical thinker and problem- solving skills

                Team player

                Good time-management skills

                Great interpersonal and communication skills

                Customer-oriented mindset

                High School diploma or equivalent required

                Able to understand and maintain electronic files of customers and the filing system