Front Desk Lead
$16.75 - $22/hr
The Front Desk Lead is responsible providing superior customer service to our members and guests ... Calls all past due members with Front Desk Representatives regarding late dues and down payments.
Front Desk Lead
$16.75 - $22/hr
The Front Desk Lead is responsible providing superior customer service to our members and guests ... Calls all past due members with Front Desk Representatives regarding late dues and down payments.
Front Desk Representative
$15.25 - $18.50/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
$15.25 - $18.50/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Trenton, NJ · On-site
$14.75 - $18/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Trenton, NJ · On-site
$14.75 - $18/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Little Silver, NJ · On-site
$18 - $20/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Little Silver, NJ · On-site
$18 - $20/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
$20 - $25/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
$20 - $25/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Miami, FL · On-site
$16 - $18/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Miami, FL · On-site
$16 - $18/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Edison, NJ · On-site
$20 - $21/hr
The Front Desk Representative will be responsible for providing a positive first impression to patients and visitors while managing administrative tasks. We are looking for candidates who are ...
Quick apply
Front Desk Representative
Edison, NJ · On-site
$20 - $21/hr
The Front Desk Representative will be responsible for providing a positive first impression to patients and visitors while managing administrative tasks. We are looking for candidates who are ...
Front Desk Representative
$16 - $19.50/hr
We are seeking a friendly and professional Front Desk Representative to join our team and serve as the first point of contact for our clients and visitors. The ideal candidate will possess excellent ...
New
Front Desk Representative
$16 - $19.50/hr
We are seeking a friendly and professional Front Desk Representative to join our team and serve as the first point of contact for our clients and visitors. The ideal candidate will possess excellent ...
New
Front Desk Representative
$14 - $17/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
$14 - $17/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Mercerville, NJ · On-site
$14.75 - $18/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Mercerville, NJ · On-site
$14.75 - $18/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Mashpee, MA · On-site
$18 - $21/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Mashpee, MA · On-site
$18 - $21/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Dover, DE · On-site
$17/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Dover, DE · On-site
$17/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
$18/hr
As a Front Desk Representative, you will execute front desk activities with precision, adhering to established policies and procedures. Your responsibilities encompass overseeing health center ...
$18/hr
As a Front Desk Representative, you will execute front desk activities with precision, adhering to established policies and procedures. Your responsibilities encompass overseeing health center ...
Front Desk Representative
$12 - $16/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
New
Quick apply
Front Desk Representative
$12 - $16/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
New
Front Desk Representative
$13.50 - $16.50/hr
As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients and visitors as they arrive, book appointments, answer phone calls, and collect ...
Front Desk Representative
$13.50 - $16.50/hr
As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients and visitors as they arrive, book appointments, answer phone calls, and collect ...
Front Desk Representative
Trenton, NJ · On-site
$20 - $24/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Trenton, NJ · On-site
$20 - $24/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Needham, MA · On-site
$22 - $26/hr
As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Needham, MA · On-site
$22 - $26/hr
As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information.
: We are seeking a friendly and professional Front Desk Representative to be the first point of contact for our organization. This role is vital in creating a welcoming atmosphere for visitors, clients ...
: We are seeking a friendly and professional Front Desk Representative to be the first point of contact for our organization. This role is vital in creating a welcoming atmosphere for visitors, clients ...
Front Desk Representative
$20 - $25/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
$20 - $25/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Front Desk Representative
Little Silver, NJ · On-site
$18 - $20/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Quick apply
Front Desk Representative
Little Silver, NJ · On-site
$18 - $20/hr
As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.
Lead Front Desk Representative information
See salary details
$10.34 - $11.67
1% of jobs
$11.67 - $13
2% of jobs
$13 - $14.34
9% of jobs
$15.53 is the 25th percentile. Wages below this are outliers.
$14.34 - $15.67
15% of jobs
$15.67 - $17
20% of jobs
The median wage is $17.22 / hr.
$17 - $18.33
19% of jobs
$18.33 - $19.67
7% of jobs
$19.89 is the 75th percentile. Wages above this are outliers.
$19.67 - $21
10% of jobs
$21 - $22.33
6% of jobs
$22.33 - $23.67
5% of jobs
$23.67 - $25
5% of jobs
$10
$18
$25
How much do lead front desk representative jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for lead front desk representative in the United States is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What does a Lead Front Desk Representative do?
A Lead Front Desk Representative oversees the daily operations of a front desk team, ensuring excellent customer service for guests or clients. They manage scheduling, train new staff, handle escalated customer concerns, and ensure that company policies and procedures are followed. In addition to performing standard front desk duties like checking in guests and answering inquiries, they often act as the main point of contact between front desk staff and management.
How does a Lead Front Desk Representative typically balance administrative duties with supervising the front desk team?
A Lead Front Desk Representative often splits their time between handling daily administrative tasks—such as scheduling, reporting, and managing guest inquiries—and providing guidance and support to the front desk staff. This balance requires strong organizational skills and the ability to delegate tasks effectively while ensuring excellent customer service standards are maintained. Regular communication with team members and other departments is key to resolving issues promptly and maintaining a smooth front desk operation. Many leads also conduct brief training sessions, coach team members, and monitor performance to encourage professional growth within the team.
What is the difference between Lead Front Desk Representative vs Front Desk Associate?
| Aspect | Lead Front Desk Representative | Front Desk Associate |
|---|---|---|
| Credentials | High school diploma, experience in customer service, possibly certification in hospitality or office management | High school diploma or equivalent, basic customer service skills |
| Work Environment | Front desk in hotels, clinics, or corporate offices, overseeing team activities | Front desk in similar settings, handling guest or client interactions |
| Responsibilities | Supervising staff, managing check-ins/outs, resolving issues, training | Greeting visitors, answering phones, basic administrative tasks |
The Lead Front Desk Representative typically has more experience, supervisory duties, and responsibilities for team management, whereas the Front Desk Associate focuses on direct guest or client interactions and administrative support. Both roles are essential in customer service environments but differ in scope and leadership level.
What are the key skills and qualifications needed to thrive as a Lead Front Desk Representative, and why are they important?
To thrive as a Lead Front Desk Representative, you need strong customer service skills, organizational abilities, and experience in hospitality or office environments, often supported by a high school diploma or equivalent. Familiarity with reservation software, multi-line phone systems, and office management tools is typically required. Exceptional communication, problem-solving, and leadership skills help you manage guest interactions and support your front desk team. These skills ensure smooth front-desk operations, positive guest experiences, and effective team coordination.
More about Lead Front Desk Representative jobs
What cities are hiring for Lead Front Desk Representative jobs? Cities with the most Lead Front Desk Representative job openings:
What job categories do people searching Lead Front Desk Representative jobs look for? The top searched job categories for Lead Front Desk Representative jobs are:
UFC Gym rating
7.2
Based on 8 frontline employees who took The Breakroom Quiz
12th of 61 rated gym and leisure clubs
Job description
Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Wellness resources
We Empower the Fighting Spirit in You!GENERAL SUMMARY: The Front Desk Lead is responsible providing superior customer service to our members and guests and through the daily management of a team of Front Desk Representatives. Duties include training, recognizing, motivating and coaching the front desk staff and enforcing company policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
Ensures that guests and members are warmly greeted and promptly assisted.
Ensures incoming calls are answered in a professional and efficient manner.
Supervises point of sales system operations.
Ensures proper member check-in procedures are followed.
Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve.
Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.
Immediately reports or escalates to management any unsafe conditions or emergency situations.
Club Operations and Administration
Supervises the front desk and retail operations.
Keeps front desk and lobby neat and clean at all times.
Monitors retail goals and ensures club is on track to meet and exceed assigned goals.
Calls all past due members with Front Desk Representatives regarding late dues and down payments.
Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club.
Staff Supervision
Create the weekly staff schedule and distribute to all front desk staff in a timely manner.
Enforces Front Desk staff dress code and time and attendance reporting compliance.
Trains the Front Desk staff on day-to-day duties and provides any related training programs and policies and procedures.
Monitors and coaches front desk staff job performance.
Assists Operations Manager with performance appraisals.
ORGANIZATION RELATIONSHIPS: The Front Desk Lead reports to the Operations Manager and helps oversee Front Desk Representatives. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
Must be energetic and possess a very friendly, outgoing personality and positive attitude.
Possess strong interpersonal and communication skills, including telephone etiquette.
Possess a strong customer service focus, diplomacy and professionalism.
Understands and follows oral and written instructions.
Able to multi-task and perform tasks with accuracy and attention to detail.
Able to motivate a team, especially with sales goals achievement.
Able to hold team members accountable and coach them when necessary.
Adhere to meal and rest break periods and must clock in and out for all shift times.
Minimum certifications/educational level:
High school diploma or GED required.
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
Minimum experience:
Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
Experience with multiple phone lines preferred.
Basic computer skills.
Benefits:
Employee discounts
Free uniforms
Health insurance for eligible employees
Opportunity for advancement
Training & development
Benefits:
Bonus based on performance for eligible employees
Competitive salary
Dental insurance for eligible employees
Employee discounts
Flexible schedule
Free uniforms
Health insurance for eligible employees
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance for eligible employees
Wellness resources
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.