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Lead Front Desk Representative Jobs (NOW HIRING)

Delaware Medical Care PA

Front Desk Representative

Smyrna, DE · On-site

$13 - $15.75/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

Amenity Day Spa

Front Desk Representative

Ashburn, VA · On-site

$15/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

Water's Edge Dermatology

Lead Front Desk

Naples, FL · On-site

$15 - $20/hr

Front Desk Lead Primary Duties: * Support the team daily, which serves as the patient's first ... representatives associated with the office. * Assist Office Manager with medical records.

New

dermani MEDSPA®

Front Desk Representative

Buford, GA · On-site

$12 - $14/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

Amenity Day Spa

Front Desk Representative

Ashburn, VA · On-site

$15 - $18.50/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.

Lana'i Community Health Center

$18/hr

As a Front Desk Representative, you will execute front desk activities with precision, adhering to established policies and procedures. Your responsibilities encompass overseeing health center ...

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Lead Front Desk Representative information

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How much do lead front desk representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for lead front desk representative in the United States is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does a lead front desk representative do?

A Lead Front Desk Representative oversees the daily operations of a front desk team, ensuring excellent customer service for guests or clients. They manage scheduling, train new staff, handle escalated customer concerns, and ensure that company policies and procedures are followed. In addition to performing standard front desk duties like checking in guests and answering inquiries, they often act as the main point of contact between front desk staff and management.

How does a lead front desk representative typically balance administrative duties with supervising the front desk team?

A Lead Front Desk Representative often splits their time between handling daily administrative tasks—such as scheduling, reporting, and managing guest inquiries—and providing guidance and support to the front desk staff. This balance requires strong organizational skills and the ability to delegate tasks effectively while ensuring excellent customer service standards are maintained. Regular communication with team members and other departments is key to resolving issues promptly and maintaining a smooth front desk operation. Many leads also conduct brief training sessions, coach team members, and monitor performance to encourage professional growth within the team.

What is the difference between Lead Front Desk Representative vs Front Desk Associate?

AspectLead Front Desk RepresentativeFront Desk Associate
CredentialsHigh school diploma, experience in customer service, possibly certification in hospitality or office managementHigh school diploma or equivalent, basic customer service skills
Work EnvironmentFront desk in hotels, clinics, or corporate offices, overseeing team activitiesFront desk in similar settings, handling guest or client interactions
ResponsibilitiesSupervising staff, managing check-ins/outs, resolving issues, trainingGreeting visitors, answering phones, basic administrative tasks

The Lead Front Desk Representative typically has more experience, supervisory duties, and responsibilities for team management, whereas the Front Desk Associate focuses on direct guest or client interactions and administrative support. Both roles are essential in customer service environments but differ in scope and leadership level.

What are the key skills and qualifications needed to thrive as a lead front desk representative, and why are they important?

To thrive as a Lead Front Desk Representative, you need strong customer service skills, organizational abilities, and experience in hospitality or office environments, often supported by a high school diploma or equivalent. Familiarity with reservation software, multi-line phone systems, and office management tools is typically required. Exceptional communication, problem-solving, and leadership skills help you manage guest interactions and support your front desk team. These skills ensure smooth front-desk operations, positive guest experiences, and effective team coordination.
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Lead Front Desk Representative jobs near you

Front Desk Representative

The Good Hospitality LLC Sleep Inn

Myrtle Beach, SC • On-site

$13.25 - $16.25/hr

Full-time

PTO

Re-posted 19 hours ago

Job description

Benefits/Perks
  • Competitive salary
  • Flexible Schedule
  • Great work-life balance
  • Paid time off
  • Ongoing training
  • Employee Discount
Job Summary
We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. 

Responsibilities 
  • Greet customers as they arrive and provide an excellent customer experience
  • Answer phone calls and schedule appointments
  • Assist clients with paperwork, including consent forms
  • Maintain a clean and inviting environment
  • Provide general customer service and attend to the needs of customers throughout their services
Qualifications
  • Two or more years of experience as a receptionist or similar role is preferred
  • Excellent communication skills with a commitment to customer service
  • Strong work ethic and positive attitude
  • Familiar with computers and scheduling software
  • Excellent multi-tasking skills