This position isresponsible for managing patient accounts, including negotiating payment plansand supporting the timely collection of outstanding balances. This role handlespatient and vendor inquiries related to insurance billing and account balances,provides clear and professional communication to resolve payment concerns, andmaintains accurate documentation of all interactions and account activity. TheRepresentative ensures compliance with company policies and applicable legaland regulatory requirements.
REPORTS TO
This position reports directly to the Patient AccountsManager and works collaboratively with other Emergicon personnel across alldepartments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
โข Handle high-volume inbound calls relatedto claims and statement inquiries from patients, insurance companies, and lawoffices.
โข Make outbound calls to resolve delinquentaccounts through patient payment arrangements.
โข Process credit card and ACH transactionsefficiently and accurately.
โข Ensure compliance with state and federalcollections regulations, as well as HIPAA requirements.
โข Other job-related duties as assigned.
EDUCATION AND EXPERIENCE
โข High School Diploma or equivalent (GED)required
โข Bilingual in English and Spanish a plus
โข At least six months of experience incustomer service, collections, healthcare billing, or patient accounts required.
KNOWLEDGE, SKILLS, AND ABILITIES
โข Strong oral and written communicationskills to interact effectively with customers and all levels of management
โข Proven ability to prioritize tasks, solveproblems, and manage multiple responsibilities simultaneously
โข Strong interpersonal skills with theability to collaborate effectively in a team environment
โข Proficient in general computer skills,including word processing, spreadsheets, and email applications
โข Knowledge of HIPAA compliance regulationsand ability to handle sensitive patient information appropriately
WORKINGCONDITIONS
Position requires longperiods of sitting/standing at a desk while using a computer.
Emergicon LLC is an EEO Employer - M/F/Disability/Protected Veteran Status