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Patient Access Service Representative Jobs in Indiana

Baptist Health

Patient Access Coordinator

New Albany, IN · On-site

$15.75 - $20/hr

Summary Baptist Health Medical Group Patient Access Coordinator Floyd Cardiology New Albany ... Establishes patient portion due estimates and performs point of service collections activities. Can ...

Marion Health

Patient Access Representative

Marion, IN · On-site

$15.50 - $19.75/hr

Job Summary Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative is responsible for the ...

Baptist Health

Patient Access Coordinator

New Albany, IN · On-site

$15.75 - $20/hr

Summary Baptist Health Medical Group Patient Access Coordinator Pain Management New Albany, IN ... Establishes patient portion due estimates and performs point of service collections activities. Can ...

OrthoIndy

Patient Access Representative

Greenwood, IN · On-site

$16.25 - $21/hr

Clinic Services Shift Details : PRN Great people are the backbone to great care and patient ... The Patient Access Representative coordinates services among the patients, physician offices ...

Baptist Health

Patient Access Coordinator

New Albany, IN · On-site

$15.75 - $20/hr

Summary Baptist Health Medical Group Patient Access Coordinator Floyd Cardiology New Albany ... Establishes patient portion due estimates and performs point of service collections activities. Can ...

Urology of Indiana

Patient Access Representative

Avon, IN

$16.50 - $21/hr

The Patient Access Representative is to be cross-trained in all aspects of reception to supply ... services, including general urology, surgical procedures, advanced cancer treatment, and other ...

Urology of Indiana

Patient Access Representative

Avon, IN · On-site

$16.50 - $21/hr

The Patient Access Representative is to be cross-trained in all aspects of reception to supply ... services, including general urology, surgical procedures, advanced cancer treatment, and other ...

Urology of Indiana

Patient Access Representative

Avon, IN · On-site

$16.50 - $21/hr

The Patient Access Representative is to be cross-trained in all aspects of reception to supply ... services, including general urology, surgical procedures, advanced cancer treatment, and other ...

Four County

Patient Access Representative

Logansport, IN · On-site

$150/hr

To better meet the growing needs of our region, we have expanded our services to Howard, Tipton ... The Patient Access Representative is tasked with providing dependable, high quality, and effective ...

4C Health

Patient Access Representative

Logansport, IN · On-site

$150/hr

To better meet the growing needs of our region, we have expanded our services to Howard, Tipton ... The Patient Access Representative is tasked with providing dependable, high quality, and effective ...

Trinityhealth

Patient Access Rep

Mishawaka, IN · On-site

$15.75 - $20.25/hr

Patient Access - Registrar Emergency Department 11:00pm-7:30am Rotating Nights Rotating Weekends ... This role supports timely service delivery and may involve guiding or escorting patients and ...

Franciscan Health

Patient Access Rep I

Indianapolis, IN · On-site

$16.50 - $21/hr

The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes ...

Franciscan Alliance

Patient Access Rep I

Indianapolis, IN · On-site

$16.50 - $21/hr

The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes ...

Franciscan Health

Patient Access Rep (Part time)

Lafayette, IN · On-site

$16.50 - $21.25/hr

The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes ...

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All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Indiana

Patient Access Service Representative information

See Indiana salary details

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How much do patient access service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient access service representative in Indiana is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.14 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Indiana?

For Patient Access Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Indiana look for?

The top searched job categories for Patient Access Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Patient Access Service Representative jobs?

Cities in Indiana with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,698 per year, or $18.1 per hour.

Patient Access Representative

OrthoIndy Hospital Northwest

Greenwood, IN • On-site

$16.25 - $21/hr

Per diem

Re-posted 9 hours ago

Job description

Facility: OrthoIndy Various Locations
Department: Clinic Services
Shift Details: PRN
Great people are the backbone to great care and patient satisfaction. In return, we'll have your back-offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.
General Statement of Duties
The Patient Access Representative will perform all registration, check-in, test scheduling, and check-out duties for OrthoIndy and Urgent Care Clinic visits. This position schedules patient return visits, tests, injections, and other patient needs at the appropriate facility. The Patient Access Representative coordinates services among the patients, physician offices, insurance carriers, and service departments. This position ensures insurance entry, verification, network benefits and eligibility, physician referral and clinical documentation are complete and accurate.
Essential Duties:
  1. Patient Registration: Completes patient registration collection and reviews demographic information, insurance, identification, meaningful use, employment, primary care provider, referral source, health history, and consent to treat. Notifies patient of Notice of Privacy Practices, Patient Rights and Responsibilities, In or Out of Network Benefits, and Financial Liability.
  2. Check-in: Responsible for checking in patients for OrthoIndy and Urgent Care Clinic appointments or walk-ins. Reviews schedules in advance to anticipate patient needs prior to arriving for appointments. Calls for referrals as needed. Checks Medicaid eligibility for all self-pay or Medicaid patients prior to and day of appointment. Runs schedules and reports for next business day. Checks for add-ons, schedule accuracy and completeness, incomplete registration or documentation, etc.
  3. Check-out: Checks out patients in EHR and makes sure patient status is complete. Schedules patients for follow-up visits, translation services, physical therapy and test procedures as needed. Collects payments for copays, records, outstanding balances, cash pay visits, and OrthoBiologics. Reconciles cash box, credit card batches, and cash and check payments at close of business. Makes daily bank deposits as required by clinic location or at department leadership request.
  4. Test Scheduling: Schedules and communicates time, date, and location of OrthoIndy tests, requirements prior to test procedures, and completes medical questionnaire with patient to ensure patient safety. Annotates test information and collects stent and implant information for MRIs. Schedules follow-up appointments. Acts as a liaison between Radiology Department and patient. Ensures patients scheduled at outside facilities are moved to appropriate worklist or queue for contact, precertification and scheduling. Manages STAT and urgent test orders. Understand and follows insurance authorization guidelines when scheduling tests.
  5. Customer Service: Greets and escorts all patients and visitors in accordance with OrthoIndy guidelines. Participates in service recovery. Understands and educates patients on facilitation of care. Uses de-escalation techniques and conflict resolution skills. Fields patient complaints. Utilizes incident reporting system for patient incidents. Communicates with other clinic staff and physicians regularly. Conveys wait times and delays to patients. Answers internal calls and external transfers at work stations. Answers Urgent Care phone calls as needed.
  6. Assists patients with registration form completion on kiosks or tablets. Offers to complete patient information using proxy mode for patients unable to complete tablets. Implements downtime procedures during internet outages and software glitches. Communicates technology issues to IT department.
  7. Responsible for tracking and communicating no shows, patient fails, communication fails to appropriate departments and staff, including manager, director, physician, Support Services, Imaging or security.
  8. Travels to other OrthoIndy Clinics and outreach sites as requested.
  9. Participates in monthly clinic staff meetings, monthly safety checklist completion, annual education, continuing education, policy and process improvement, Quality Assurance measures, employee engagement, annual safety surveys, lunch schedule completion, desk reassignment, and other tasks as assigned by department leadership.
  10. Assists with a variety of other duties, including but not limited to; helping patients with wheelchairs or other restrictions as needed, cleaning and maintaining the appearance of various clinic areas, providing office supply orders to managers, maintaining stock of patient forms, confirming all patients are checked out of EHR at the end of the day, delivering all received paperwork to appropriate person or department, and that labs are ready in lock box for courier pick-up.

Requirements:
  • High School Diploma/GED required
    • Specialty Training Beyond High School preferred
  • 1-2 years of patient registration experience preferred

OrthoIndy is an Equal Opportunity Employer

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