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Patient Access Director Jobs (NOW HIRING)

Trinity Health

Director - Patient Access

Albany, NY · On-site

$54.24 - $75.27/hr

Summary The Director of Patient Access supports, manages, and monitors the strategic development of SPHPMA patient access initiatives, including referrals within EPIC work queues, prospective patient ...

Trinityhealth

Director - Patient Access

Albany, NY · On-site

$54.24 - $75.27/hr

Summary The Director of Patient Access supports, manages, and monitors the strategic development of SPHPMA patient access initiatives, including referrals within EPIC work queues, prospective patient ...

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Patient Access Director information

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$75K

$118.8K

$165.5K

How much do patient access director jobs pay per year?

As of Jun 16, 2026, the average yearly pay for patient access director in the United States is $118,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What Does a Patient Access Director Do?

The responsibilities of a patient access director include being a leader in the health care industry by defining strategy, policy, compliance assurance for patient scheduling, registration, financial counseling, and insurance verification. This position comes with a lot of responsibility, as you have access to all patient medical records and financials. You oversee all daily operations in the department while integrating your services with main hospital functions. You develop policies to guide service, find ways to improve department performance, and ensure staff members are following through with their continuing education. You also provide recommendations for additional resources or space the department needs. Other duties include staying updated on regulatory and compliance requirements and ensuring staff members stay informed.

What are some common challenges a Patient Access Director faces in managing patient intake and registration processes?

A Patient Access Director often encounters challenges such as balancing high patient volumes with limited resources, ensuring compliance with ever-changing healthcare regulations, and maintaining accuracy in patient data collection. Additionally, they must foster strong communication between registration staff, clinical teams, and billing departments to minimize errors that could delay care or impact reimbursement. Addressing these challenges requires effective leadership, process improvement skills, and the ability to implement technology solutions that streamline workflows and enhance the patient experience.

What is the difference between Patient Access Director vs Patient Access Supervisor?

AspectPatient Access DirectorPatient Access Supervisor
CredentialsTypically requires a bachelor’s degree in healthcare administration or related field; relevant certifications like CPAT or CPAS are commonOften requires a high school diploma or associate’s degree; some certifications may be preferred
Work EnvironmentOversees multiple departments or facilities, strategic planning, and high-level managementManages daily operations of patient access staff, ensuring smooth patient registration and scheduling
Employer & Industry UsageHospitals, health systems, large clinicsHospitals, clinics, outpatient facilities

The Patient Access Director focuses on strategic leadership, policy development, and overall department management, while the Patient Access Supervisor handles daily staff supervision and operational tasks. Both roles are essential in healthcare settings but differ mainly in scope and responsibility.

What are the key skills and qualifications needed to thrive as a Patient Access Director, and why are they important?

To thrive as a Patient Access Director, you need a solid understanding of healthcare administration, revenue cycle management, and insurance regulations, often supported by a bachelor’s degree in healthcare or business administration. Familiarity with patient registration systems, electronic health records (EHR), and certifications like CHAA or CHAM are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help manage teams and ensure smooth patient experiences. These skills are vital for optimizing patient flow, ensuring regulatory compliance, and maintaining financial performance in healthcare organizations.

What does a Patient Access Director do?

A Patient Access Director oversees the operations of patient admission and registration processes within a healthcare facility. They manage staff responsible for scheduling, registration, insurance verification, and related functions to ensure patients have a smooth experience entering care. This role involves policy development, compliance with healthcare regulations, and the implementation of technology to improve patient flow. The Patient Access Director also collaborates with other departments to optimize patient access and satisfaction. Their work is crucial for efficient hospital operations and high-quality patient service.
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Patient Access Director jobs near you
Infographic showing various Patient Access Director job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $118,814 per year, or $57.1 per hour.
Patient Access Director I

Patient Access Director I

Conifer Health Solutions

Framingham, MA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Conifer Health Solutions rating

6.7

Company rating: 6.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

528th of 872 rated healthcare providers

Job description

JOB SUMMARY 

Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies.  Coordinates with clinical departments on schedule modifications. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

  1. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.   Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions.  Largely responsible for scheduling complex procedures.
  2. Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers' requests. 
  3. Answers telephone calls according to designated scripting for the scheduling process.  Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
  4. Notifies customer of physician order, pre-authorization and other financial clearance requirements.
  5. Performs functions of other PASU functions or registration when requested. 

SUPERVISORY RESPONSIBILITIES 

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum typing skills of 35 wpm
  • Demonstrated working knowledge of software/system/equipment.
  • Knowledge of function and relationships within a hospital environment preferred
  • Advance Customer service skills and experience 
  • Ability to work in a Call center environment 
  • Ability to receive and express detailed information through oral and written communications
  • Course in Medical Terminology required
  • Advanced understanding in surgery procedure scheduling preferred
  • High achievement in productivity.
  • Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. 
  • Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
  • This position requires high-level problem solving and analytical skills, technical accuracy, excellent      communication skills and the highest ethical standards.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

 

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

  • High School Diploma or equivalent 
  • 2-5 year administrative experience in medical facility, health insurance, or related area. 
  • 3+ years in Patient Access/Scheduling preferred.
  • Some college coursework is preferred

 

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to sit at computer terminal for extended periods of time
  • Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients. 
  • Occasionally lift/carry items weighing up to 25 lbs.
  • Frequent prolonged standing, sitting, and walking

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hospital administration 
  • Can work in patient care locations which include potential exposure to life-threatening patient conditions. 

OTHER

  • Must be available to work hours and days as needed based on departmental/system demands.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions?  Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

  • Pay: $81,952 - $122,907 annually. Compensation depends on location, qualifications, and experience. 
  • Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level. 
  • Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

Conifer offers the following benefits, subject to employment status:

  • Medical, dental, vision, disability, life, and business travel insurance
  • Management time off (vacation & sick leave) - min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

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