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Part Time Saas Customer Support Jobs (NOW HIRING)

iDrive Logistics

Customer Support Agent

Lehi, UT · On-site

$20/hr

Description of the Role This is a part-time , customer-facing position within the Customer Success ... Experience with SaaS (Software as a Service) is a plus. * Familiarity with inventory management ...

Infojini Inc

Customer Support

Austin, TX

$16.75 - $21.50/hr

Overall Purpose: This position will provide support for AT&T Managed Customers. Roles ... Additional Information Part time.

Everway

Customer Support Specialist (Seasonal)

$18.50 - $24.75/hr

This part-time position will average approximately 25 hours per week, with schedules varying based ... SaaS environment. * Excellent verbal and written communication skills, with a patient and ...

Origin Bank

Part-Time Customer Support Specialist

Ruston, LA

$14.50 - $19.50/hr

Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards - call customer by name, offer additional ...

Origin Bank

Part-Time Customer Support Specialist

Ruston, LA · On-site

$14.50 - $19.50/hr

Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards - call customer by name, offer additional ...

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Part Time Saas Customer Support information

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How much do part time saas customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for part time saas customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Part Time Saas Customer Support vs Part Time Technical Support?

AspectPart Time Saas Customer SupportPart Time Technical Support
CredentialsBasic customer service skills, familiarity with SaaS productsTechnical knowledge, troubleshooting skills, sometimes certifications
Work EnvironmentRemote, customer-facing, software-basedRemote or on-site, technical troubleshooting, hardware/software issues
Employer & Industry UsageTech companies, SaaS providers, online servicesIT firms, tech support centers, software companies
Search & Comparison IntentCustomer service roles in SaaSTechnical troubleshooting roles

Part Time Saas Customer Support focuses on assisting customers with SaaS products, providing service and account support. In contrast, Part Time Technical Support involves resolving technical issues, troubleshooting hardware or software problems. Both roles often require remote work and customer interaction, but Technical Support demands more technical expertise. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Part Time SaaS Customer Support representative, and why are they important?

To thrive as a Part Time SaaS Customer Support representative, you need strong problem-solving abilities, product knowledge, and customer service skills, often supported by experience in technical support or help desk roles. Familiarity with ticketing systems like Zendesk or Freshdesk and understanding SaaS platforms are typically required. Excellent communication, patience, and adaptability help you resolve customer issues effectively and foster positive relationships. These skills ensure efficient issue resolution, customer satisfaction, and retention in a fast-paced, tech-driven environment.

What is a Part Time SaaS Customer Support role?

A Part Time SaaS Customer Support role involves assisting users of Software as a Service (SaaS) products with technical issues, account management, and general inquiries, usually on a part-time schedule. Support agents typically communicate with customers via chat, email, or phone to resolve problems and provide guidance on using the software. These roles require strong communication skills, patience, and a good understanding of the specific SaaS product. Part-time positions offer flexible hours, making them suitable for students or those seeking supplementary income. Training is often provided to help new hires learn the product and customer service protocols.

What does a typical shift look like for a part-time SaaS customer support representative, and how is the workload managed?

As a part-time SaaS customer support representative, your shifts are often scheduled in blocks of 4–6 hours, which may include evenings or weekends depending on customer demand. During your shift, you'll handle incoming tickets and chat requests, prioritize urgent issues, and collaborate with teammates or escalate technical concerns to specialists. Many companies use helpdesk software to track and distribute workload evenly among support agents, ensuring you can manage your queue without feeling overwhelmed. Regular team check-ins and documented internal resources help you stay informed and supported throughout your shift.
More about Part Time Saas Customer Support jobs
What are the most commonly searched types of Saas Customer Support jobs? The most popular types of Saas Customer Support jobs are:
What job categories do people searching Part Time Saas Customer Support jobs look for? The top searched job categories for Part Time Saas Customer Support jobs are:
Part Time Saas Customer Support jobs near you
Infographic showing various Part Time Saas Customer Support job openings in the United States as of May 2026, with employment types broken down into 4% Full Time, 92% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Part Time Customer Support Specialist

Metro Medical

Chelmsford, MA

$20/hr

Part-time

Posted 6 days ago

Job description

Help Us Make A Difference: Part-Time Customer Support Specialist Needed!

Metro Medical is immediately hiring Full-Time Customer Support Specialist to join our in-office team. We provide critical support for our clients, ensuring every caller gets the help they need with a professional touch!

Why Join Us?

  • We are an inbound-only call center! No telemarketing or hard sales, just pure customer support.
  • While previous customer service experience is great, we'll train you on our state-of-the-art systems.
  • We value your contributions and provide the tools you need to succeed.

Day-to-day, you will manage a high volume of incoming calls with a consistently polite and upbeat demeanor. Your primary responsibility will be to accurately gather essential information and relay thorough, precise messages to our clients. You'll work within a Windows-based environment, meticulously entering data to ensure every client need is documented and communicated to the right team.

What We're Looking For:

  • A friendly, upbeat phone presence.
  • Strong English skills (grammar and spelling).
  • Experiencing operating in a Windows-based environment.
  • Typing speed of 40+ WPM.
  • Reliable, punctual, and ready to work.

Compensation and Shifts:

  • Pay: $20/hour
  • Shifts: Part-Time, various shifts (must be available to work one weekend day)

Metro Medical is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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