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Part Time Msp Help Desk Jobs (NOW HIRING)

Jun Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Jun Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

... T STATUS: Full Time LOCATION: Office [Chesapeake, VA] CLEARANCE: Not required; ability to obtain ... and help improve service desk processes while delivering responsive, professional, and customer ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

... T STATUS: Full Time LOCATION: Office [Chula Vista, CA] CLEARANCE: Not required; ability to obtain ... and help improve service desk processes while delivering responsive, professional, and customer ...

ServiceSource

IT Help Desk Analyst I (Part-Time)

Denver, CO · On-site

$21 - $28.75/hr

Salary/Hourly Rate:25.00 The Part-time IT Help Desk Analyst I role is to ensure proper computer operation, so end users can accomplish business tasks. This includes receiving, prioritizing ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$17.50 - $23/hr

Office Assistant / Mid-Level Help Desk TechnicianLos Angeles consulting company is seeking an ... is part-time but can easily transform to full-time with the right person. There is great ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$17.50 - $23/hr

Office Assistant / Mid-Level Help Desk TechnicianLos Angeles consulting company is seeking an ... is part-time but can easily transform to full-time with the right person. There is great ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL

$19.50 - $26.50/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL

$19.50 - $26.50/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk ... Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician ... is part-time but can easily transform to full-time with the right person. There is great ...

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Part Time Msp Help Desk information

See salary details

$23.5K

$61.9K

$93K

How much do part time msp help desk jobs pay per year?

As of Aug 22, 2026, the average yearly pay for part time msp help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a part time MSP Help Desk?

Part time MSP (Managed Service Provider) help desk jobs involve providing technical support and troubleshooting assistance to clients on a part-time basis. Employees in these roles help resolve IT issues, manage service requests, and maintain customer satisfaction, often by phone, email, or remote desktop tools. Part time positions allow for flexible schedules, making them suitable for students, parents, or those seeking supplementary income. These roles typically require good communication skills, basic IT knowledge, and the ability to work independently. MSP help desk staff may support a variety of technologies, including networks, computers, and software applications.

What are the key skills and qualifications needed to thrive as a part time MSP Help Desk professional?

To thrive as a Part Time MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and Microsoft 365 is commonly required. Excellent communication, patience, and problem-solving abilities are essential soft skills for effectively assisting clients and managing multiple requests. These competencies ensure efficient issue resolution, high client satisfaction, and smooth IT operations in a managed services environment.

What are some common challenges faced by part-time MSP Help Desk technicians, and how can they be managed?

Part-time MSP Help Desk technicians often juggle multiple clients and support requests within limited hours, which can make prioritizing tickets and staying updated on ongoing issues challenging. Effective time management, clear communication with both clients and full-time team members, and thorough documentation of each case are essential strategies for success. Additionally, being proactive in learning about common client environments and tools can help technicians resolve issues more efficiently and contribute to a smoother workflow.

What is the difference between Part Time Msp Help Desk vs Part Time IT Support Specialist?

AspectPart Time Msp Help DeskPart Time IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often including CompTIA A+ or Network+
Work EnvironmentSupport for multiple clients, remote and on-siteSupport mainly for internal company users, remote or on-site
Employer & Industry UsageManaged Service Providers, IT service companiesBusinesses with internal IT teams or external clients
Search & Comparison IntentFocus on MSP support roles, client-facingFocus on internal IT support roles

While both roles involve technical support and troubleshooting, the Part Time Msp Help Desk primarily supports multiple clients through an MSP, often remotely, whereas the Part Time IT Support Specialist typically assists internal staff within a single organization. The certifications and work environment overlap significantly, but the scope and client interaction differ.

More about Part Time Msp Help Desk jobs

What cities are hiring for Part Time Msp Help Desk jobs?

Cities with the most Part Time Msp Help Desk job openings:

What are the most commonly searched types of Msp Help Desk jobs?

The most popular types of Msp Help Desk jobs are:

What job categories do people searching Part Time Msp Help Desk jobs look for?

The top searched job categories for Part Time Msp Help Desk jobs are:

Part Time Msp Help Desk jobs near you
Infographic showing various Part Time Msp Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

L1 Helpdesk Analyst

Jun Cyber

Saint Petersburg, FL • On-site

$19.75 - $26.75/hr

Part-time

Posted 7 days ago

Job description

Job Title: L1 Senior Helpdesk Technician


Company: Jun Cyber


Location: Hybrid (St.Petersburg, Florida Applicants Only)


Reports To: Helpdesk Lead


Employment Type: Part-Time (20 hrs per week)


Position Summary


The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber’s managed services and compliance-focused client environments. This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns with CMMC, NIST 800-171, and security best practices.


This is not a “password reset” role. The expectation is discipline, documentation, accountability, and technical growth.


Core Responsibilities


1. Service Desk Operations




  • Respond to client tickets via RMM, PSA, email, and phone within defined SLA targets






  • Resolve Tier 1 incidents and service requests independently






  • Escalate appropriately to Tier 2/3 with full documentation and troubleshooting steps completed






  • Maintain ticket hygiene (accurate notes, time entries, root cause, resolution steps)






  • Track recurring issues and flag systemic problems




2. Endpoint & Infrastructure Support




  • Windows and macOS workstation support






  • Microsoft 365 administration (user provisioning, licensing, MFA enforcement)






  • Active Directory / Entra ID user management






  • VPN troubleshooting






  • Printer and network connectivity issues






  • Basic firewall and switch troubleshooting






  • Endpoint security agent monitoring (SentinelOne or equivalent)




3. Security & Compliance Alignment




  • Enforce MFA, password policies, and least privilege standards






  • Validate patch compliance via RMM






  • Assist in vulnerability remediation workflows






  • Support documentation efforts aligned with NIST 800-171 / CMMC






  • Identify security gaps and escalate risk issues immediately




4. Client Communication




  • Provide clear, professional communication to clients






  • Avoid technical jargon unless appropriate






  • Set expectations accurately






  • Deliver updates before clients ask for them




  • Provide onsite technical support at client locations when scheduled or required




  • Maintain professional conduct and represent Jun Cyber appropriately during client onsite visits




5. Process & Improvement




  • Document repeatable solutions in internal knowledge base






  • Identify automation opportunities






  • Maintain asset inventory accuracy






  • Assist with onboarding and offboarding procedures




Required Technical Skills




  • 3–5 years helpdesk or MSP experience






  • Strong Windows troubleshooting capability






  • Microsoft 365 administration experience






  • Active Directory and Entra ID knowledge






  • Networking fundamentals (DNS, DHCP, TCP/IP, VLAN basics)






  • Experience with RMM tools (NinjaOne preferred)






  • Experience with endpoint security tools (SentinelOne preferred)






  • Understanding of patch management workflows




Preferred Qualifications




  • Experience in compliance-heavy environments (CMMC, NIST, ISO, SOC 2)






  • Familiarity with SIEM or SOC workflows






  • CompTIA A+, Network+, Security+ (or equivalent experience)






  • MSP experience strongly preferred






  • IT documentation discipline




Performance Expectations




  • SLA adherence above 95%






  • Clean ticket documentation






  • Minimal unnecessary escalations






  • Zero tolerance for security negligence






  • Accurate daily time entry (QuickBooks requirement)






  • Professional client satisfaction scores




Behavioral Expectations




  • Bias toward action






  • No excuses for missed SLAs






  • Ownership mentality






  • Escalate early, not late






  • Protect client environments as if they were your own




Growth Path


This role is designed to progress into:




  • L2 Systems Technician






  • Security Operations Support






  • Compliance Operations Technician






  • Performance, discipline, and initiative determine trajectory.




Employment Type: PART_TIME

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