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Pbx Phone Operator Jobs (NOW HIRING)

Scholar Hotels

PBX Phone Receptionist

State College, PA

$15.75 - $20.75/hr

The PBX Phone Operator/Receptionist serves as the first point of contact for guests and callers of The Nittany Lion Inn, managing all incoming calls with professionalism and courtesy. This role is ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators also assist cast members and non guests with any questions or request. Responsibilities : * Responsible for constant communication with Guests/Cast Members via a phone station * Must ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators also assist cast members and non guests with any questions or request. Responsibilities : * Responsible for constant communication with Guests/Cast Members via a phone station * Must ...

Aulani, A Disney Resort & Spa

$35.84/hr

Operators also assist cast members and non guests with any questions or request. Responsibilities : * Responsible for constant communication with Guests/Cast Members via a phone station * Must ...

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PBX Phone Operator information

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$10

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How much do pbx phone operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for pbx phone operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a PBX phone operator?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

What are the key skills and qualifications needed to thrive as a PBX phone operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What are some common challenges faced by PBX phone operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a Pbx phone operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx Phone Operator hard?

Being a Pbx Phone Operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and the ability to multitask. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training.
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PBX Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX Phone Receptionist

Scholar Hotels

State College, PA

$15.75 - $20.75/hr

Full-time

Re-posted 24 days ago

Job description

Position Summary:

The PBX Phone Operator/Receptionist serves as the first point of contact for guests and callers of The Nittany Lion Inn, managing all incoming calls with professionalism and courtesy. This role is essential in delivering outstanding guest service by efficiently handling hotel switchboard operations, coordinating guest requests, and assisting with administrative and front office duties as needed.

Essential Duties and Responsibilities:

Guest Service & Communication

  • Answer all incoming internal and external calls promptly and professionally, following the hotel’s telephone etiquette standards.

  • Direct calls appropriately to departments or team members.

  • Handle guest inquiries, requests, and concerns with a courteous and helpful approach, escalating as needed.

  • Provide general information about the hotel, local attractions, and dining recommendations.

  • Assist in wake-up calls, messaging, and emergency communication procedures.

  • Maintain confidentiality and privacy standards at all times.

Operational Support

  • Monitor and maintain accurate logs of calls, guest requests, and incident reports.

  • Utilize the property management system (PMS) to look up reservations, verify guest information, or note special requests.

  • Support front desk team with administrative tasks such as filing, preparing reports, and maintaining guest service logs.

  • Communicate service requests or maintenance needs to appropriate departments and follow up to ensure timely resolution.

Teamwork & Professionalism

  • Work collaboratively with front office, housekeeping, engineering, and management teams to ensure smooth communication across departments.

  • Maintain a clean, organized, and professional work environment at the PBX/reception area.

  • Exhibit a warm and welcoming demeanor, acting as a brand ambassador for The Nittany Lion Inn and Scholar Hotels.

Qualifications:

  • High school diploma or equivalent required; some college or hospitality training preferred.

  • Previous experience in a hotel or customer service-related position highly preferred.

  • Excellent verbal communication and active listening skills.

  • Proficient with multi-line phone systems, Microsoft Office, and hotel PMS systems (e.g., Opera, Maestro, etc.)

  • Ability to multitask in a calm and efficient manner during high call volume or emergency situations.

  • Strong interpersonal skills and a commitment to guest service excellence.

Physical Requirements:

  • Ability to sit or stand for extended periods.

  • Manual dexterity to operate phone systems, computers, and office equipment.

  • May occasionally need to lift or move items up to 25 pounds.

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