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Pbx Phone Operator Jobs (NOW HIRING)

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

$23/hr

PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the ...

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

$23/hr

PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the ...

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the ...

Station Casinos

PBX Operator - Palace

Las Vegas, NV

Description: Responsible for answering all incoming phone calls in a professional, helpful and ... Qualifications: 1 year previous experience as PBX Operator preferred. Must be friendly and outgoing ...

Sandia Resort and Casino

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$19.62 - $22.08/hr

Coordinates with the MIS department and phone service provider concerning equipment and /or service issues. * Perform the tasks of a PBX Operator as needed to facilitate service. * Maintains and ...

The Pueblo of Sandia

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$19.62 - $22.08/hr

Coordinates with the MIS department and phone service provider concerning equipment and /or service issues. * Perform the tasks of a PBX Operator as needed to facilitate service. * Maintains and ...

Station Casinos

PBX Operator - Palace

Las Vegas, NV · On-site

Description: Responsible for answering all incoming phone calls in a professional, helpful and ... Qualifications: 1 year previous experience as PBX Operator preferred. Must be friendly and outgoing ...

Grand Hyatt Kauai

PBX Operator - Part Time

Koloa, HI · On-site

$27.92/hr

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Operator must work well handling ...

Johnston-Willis Hospital

PBX Operator

Mechanicsville, VA · On-site

$13 - $15.60/hr

... to code phone, code computer or wall panel alarms which takes priority over any calls except the ... Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified ...

Johnston-Willis Hospital

PBX Operator

Tuckahoe, VA · On-site

$13 - $15.60/hr

... to code phone, code computer or wall panel alarms which takes priority over any calls except the ... Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified ...

Johnston-Willis Hospital

PBX Operator

Richmond, VA · On-site

$13 - $15.60/hr

... to code phone, code computer or wall panel alarms which takes priority over any calls except the ... Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified ...

Midland Health

PBX Operator

Midland, TX · On-site

Performs the essential duties and responsibilities and the primary functions of a PBX Operator ... Answers the phone with proper dialect every time a call comes in * Responds to and exhibits ...

Midland Health

PBX Operator

Midland, TX · On-site

Performs the essential duties and responsibilities and the primary functions of a PBX Operator ... Answers the phone with proper dialect every time a call comes in * Responds to and exhibits ...

Hyatt

PBX Operator - Part Time

Koloa, HI

$27.92/hr

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Operator must work well handling ...

Midland Health

PBX Operator

Midland, TX

Performs the essential duties and responsibilities and the primary functions of a PBX Operator ... Answers the phone with proper dialect every time a call comes in * Responds to and exhibits ...

Benchmark

PBX Operator Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness ... Answer and direct all internal and external phone calls promptly, courteously, and efficiently.

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PBX Phone Operator information

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$10

$19

$27

How much do pbx phone operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for pbx phone operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a PBX phone operator?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

What are the key skills and qualifications needed to thrive as a PBX phone operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What are some common challenges faced by PBX phone operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a Pbx phone operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx Phone Operator hard?

Being a Pbx Phone Operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and the ability to multitask. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training.
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PBX Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX Operator

WILMINGTON CONVENTION HOTEL LLC

Wilmington, NC • On-site

Full-time

Re-posted 11 days ago

Job description

SUMMARY
The PBX Operator is responsible for:
  • Answer phones a pleasant and courteous manner.
  • Ensure that all prompt responses are completed.
  • Performs as concierge in most cases.

JOB RESPONSIBILITIES
The PBX's primary responsibilities will include:
  • Answers inbound phone calls and directs to appropriate area.
  • Serves as an information agent for the guests.
  • Cheerfully attempts to resolve any guest issues through the use of a prompt response log.
  • Performs as a reservation agent or front desk clerk as needed.
  • Maintains organization of work area.
  • Maintains organization of faxes, mail and log books.
  • Handles all Owner/Exchange Guest Inventory Checklists ensuring that each is completed in a timely manner and submitted for completion.
  • Uses proper key control as outlined by the standard operating procedures.
  • Completes daily call around.
  • Completes daily welcome calls to all new arrivals.
  • Witnesses shift deposits as necessary.

REQUIRED SKILLS AND ABILITY
  • Able to handle multiple tasks.
  • Guest service oriented.
  • Basic computer knowledge.
  • Team oriented.
  • Pleasant persona.
  • Basic phone knowledge.
  • Desire to learn.

REQUIRED EDUCATION AND EXPERIENCE
  • Education -High school diploma required.

Experience - No previous experience needed

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