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Overnight Remote Customer Success Jobs (NOW HIRING)

Renesas Electronics

Customer Success

Frisco, TX · On-site +1

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... Our people-first culture and global support system, including the remote work option and Employee ...

Prospyr, Inc

Customer Success Manager

Austin, TX · On-site +1

$75K - $125K/yr

Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics ... Customer Success is not a support function here - it's a growth engine and a direct input into ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Renesas

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... Our people-first culture and global support system, including the remote work option and Employee ...

Renesas Electronics

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... Our people-first culture and global support system, including the remote work option and Employee ...

Keeper Security

Customer Success Manager

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... As a Customer Success Manager, you will work with an established client base and be responsible for ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

US Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows ...

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Overnight Remote Customer Success information

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How much do overnight remote customer success jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for overnight remote customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are some typical challenges faced by Overnight Remote Customer Success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is an Overnight Remote Customer Success job?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What are the key skills and qualifications needed to thrive as an Overnight Remote Customer Success professional, and why are they important?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.
More about Overnight Remote Customer Success jobs
What cities are hiring for Overnight Remote Customer Success jobs? Cities with the most Overnight Remote Customer Success job openings:
What are the most commonly searched types of Remote Customer Success jobs? The most popular types of Remote Customer Success jobs are:
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What job categories do people searching Overnight Remote Customer Success jobs look for? The top searched job categories for Overnight Remote Customer Success jobs are:
Overnight Remote Customer Success jobs near you
Customer Success Manager - US (Remote)

Customer Success Manager - US (Remote)

Paul Murphy Associates

Austin, TX • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Position: Customer Success Manager – US

Location: United States (100% remote)

Position Overview

Our client is seeking a Customer Success Manager (CSM) to join their growing team in the US. The CSM will serve as a strategic partner to their clients, ensuring they derive maximum value from their platform. This role is focused on building long-term customer relationships, driving adoption, and proactively identifying opportunities for expansion and optimization.

Key Responsibilities

● Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy

● Partner with customers to understand their business needs and proactively recommend solutions to maximize value

● Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization

● Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements

● Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn

● Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of platform

● Serve as the customer’s advocate, ensuring their voices are heard and their needs are met

● Represent Company at industry events, conferences, and customer meetings to strengthen relationships and promote their solutions

Qualifications

● Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company

● Strong knowledge of capital markets, trade surveillance, and regulatory compliance is preferred

● A technical background with a curious, self-driven problem-solving approach to ensure focus on rapid client issue resolution is preferred

● An AI-forward approach with demonstrated experience or ideas for scaling the Customer Success using AI solutions is highly desirable

● Analytical mindset with experience using data-driven insights to drive customer engagement and success

● Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels

● Ability to manage multiple accounts, prioritize tasks, and work in a fast-paced, high-growth environment

● Experience working within the US financial market and understanding of regulatory requirements preferred

● Willingness to travel occasionally for customer meetings and industry events

Benefits & Perks

● Fully Remote Company

● Competitive Compensation

● Health, Dental, Vision & Disability Coverage

● Unlimited PTO

● Flexible Work Environment