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Overnight Remote Customer Success Jobs (NOW HIRING)

Prospyr, Inc

Customer Success Manager

Austin, TX · On-site +1

$75K - $125K/yr

Remote (US) About Prospyr Prospyr Medical is building the operating system for medical aesthetics ... Customer Success is not a support function here - it's a growth engine and a direct input into ...

Renesas Electronics

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... Our people-first culture and global support system, including the remote work option and Employee ...

Renesas

Customer Success

Frisco, TX · On-site +1

$130K - $150K/yr

Customer Experience/Success * Deliver targeted, applied expert training sessions tailored to the ... Our people-first culture and global support system, including the remote work option and Employee ...

Sorcero

Customer Success Manager (Remote)

CUSTOMER SUCCESS MANAGER The Customer Success Manager will play a crucial role in building "trusted ... remote and globally distributed team. We offer rewarding compensation that will include a base ...

Keeper Security

Customer Success Manager

This can be a 100% remote position from select locations with an opportunity to work a hybrid ... As a Customer Success Manager, you will work with an established client base and be responsible for ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship ...

EHS Insight

Customer Success Associate

Phoenix, AZ · On-site +1

As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work ... Customer Success Associate Customer Success is the key to ensuring our customers achieve their ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

US Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ... As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government ...

Aria Systems

Customer Success Manager

Philadelphia, PA · On-site +1

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows ...

Aria Systems

Customer Success Manager

Philadelphia, PA · Remote

Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows ...

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Overnight Remote Customer Success information

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How much do overnight remote customer success jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for overnight remote customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are some typical challenges faced by Overnight Remote Customer Success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is an Overnight Remote Customer Success job?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What are the key skills and qualifications needed to thrive as an Overnight Remote Customer Success professional, and why are they important?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.
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What cities are hiring for Overnight Remote Customer Success jobs? Cities with the most Overnight Remote Customer Success job openings:
What are the most commonly searched types of Remote Customer Success jobs? The most popular types of Remote Customer Success jobs are:
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What job categories do people searching Overnight Remote Customer Success jobs look for? The top searched job categories for Overnight Remote Customer Success jobs are:
Overnight Remote Customer Success jobs near you

Customer Success Manager

Prospyr, Inc

Austin, TX • On-site, Remote

$75K - $125K/yr

Full-time

Posted 10 days ago

Job description

Customer Success Manager
Company: Prospyr Medical
Location: Remote (US)
About Prospyr
Prospyr Medical is building the operating system for medical aesthetics and wellness. We replace fragmented EMRs, POS systems, payments tools, and analytics with a single, modern platform designed for how practices actually run.
Our customers rely on Prospyr to power revenue, operations, and patient experience. Customer Success is not a support function here - it's a growth engine and a direct input into product strategy.
The Role
We're looking for a Customer Success Manager who is equal parts operator, consultant, and product partner.
You'll own high-impact customer relationships end-to-end: driving outcomes, pushing adoption, surfacing product gaps, and helping shape what we build next. This role is hands-on, fast-moving, and highly cross-functional - ideal for someone who likes ambiguity, ownership, and real influence.
What You'll Do
Own Customer Outcomes & Growth
  • Act as the strategic partner for a portfolio of high-value customers
  • Drive retention, expansion, and long-term customer value - not just "happiness"
  • Identify risks early, create action plans, and push customers toward measurable ROI
  • Lead QBRs, success plans, and executive-level conversations with practice owners and operators

Build Scalable Customer Education
  • Create scalable onboarding and education programs that reduce dependency on 1:1 support
  • Develop playbooks, workflows, and best-practice guides for complex operational use cases
  • Turn real customer learnings into repeatable content that helps every customer succeed faster

Drive Product Adoption
  • Lead adoption of new features, AI tools, and workflows across your book of business
  • Own customer-facing rollout strategy for major product launches
  • Help customers rethink and modernize their internal processes to fully leverage Prospyr

Influence the Product Roadmap
  • Be the voice of the customer in product discussions - grounded in real usage
  • Work directly with Product and Engineering to translate customer problems into solutions
  • Participate in betas, pilots, and early feature testing with customers
  • Close the loop: validate that what we ship actually solves the problem

Operate Cross-Functionally
  • Collaborate with Support, Implementation, and Marketing to improve the full customer lifecycle
  • Help define Customer Success processes, metrics, and tooling as the company scales

What We're Looking For
Required
  • 3-6+ years in Customer Success, Account Management, or similar roles in B2B SaaS or in Management Consulting
  • Proven ability to drive retention, expansion, and adoption in complex products
  • Comfort operating in ambiguity and building process where none exists
  • Strong communication skills
  • Bias toward action, ownership, and accountability

Preferred
  • Experience working closely with Product and Engineering teams
  • Familiarity with EMR, POS, payments, subscriptions, or analytics platforms

Why Prospyr
  • Direct influence on customers, product direction, and company trajectory
  • Ownership and autonomy - this role shapes how Customer Success works at Prospyr
  • A fast-growing company with real product-market fit and deeply engaged customers
  • Competitive compensation, equity, and benefits
  • Remote-first, high-trust, execution-focused culture

Apply