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Overnight Remote Customer Success Jobs in Florida

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location ... Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per ...

EverDriven

Customer Success Manager

Orlando, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

New

EverDriven

Customer Success Manager

Tampa, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

New

EverDriven

Customer Success Manager

Jacksonville, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

New

EverDriven

Customer Success Manager

Miami, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

New

Melio

Customer Success Manager

Miami, FL · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

CentralReach

Customer Success Lead

Fort Lauderdale, FL · On-site +1

As a Customer Success Lead (CSL), you will be responsible for building relationships and ... However, we will consider remote candidates located in MST/PST time zones to accommodate our west ...

Strive Pharmacy

Customer Success Manager

Tampa, FL · Remote

$65K - $85K/yr

Remote (EST time zone) Position Overview: The Customer Success Manager (CSM) is responsible for managing a Book of Business while driving retention, customer satisfaction, and internal team ...

New

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

As the Customer Success Manager you will be the expert in best practices and product adoption ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

About the Role As aSLED Customer Success ManageratNinjaOne, you will play a pivotal role in driving ... and remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

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All JobsCustomer Success JobsOvernight Remote Customer Success JobsOvernight Remote Customer Success Jobs in Florida

Overnight Remote Customer Success information

What is an overnight remote customer success?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What skills and qualifications are needed to thrive as an overnight remote customer success?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.

What are typical challenges faced by overnight remote customer success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are the most commonly searched types of Remote Customer Success jobs in Florida?

The most popular types of Remote Customer Success jobs in Florida are:

What are popular job titles related to Overnight Remote Customer Success jobs in Florida?

For Overnight Remote Customer Success jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Customer Success jobs in Florida look for?

The top searched job categories for Overnight Remote Customer Success jobs in Florida are:

What cities in Florida are hiring for Overnight Remote Customer Success jobs?

Cities in Florida with the most Overnight Remote Customer Success job openings:

Overnight Remote Customer Success jobs near you
Infographic showing various Overnight Remote Customer Success job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Customer Success Representative

Cape Coral, FL • On-site, Remote

Globe Life American Income Division
Insurance Services • 11 - 50 employees
Learn more about Globe Life American Income Divisionexternal

$14.25 - $19.50/hr

Full-time

Medical, Life

Posted 21 days ago

Job description

Remote Client Service Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career with Purpose, Growth & Flexibility
Are you looking for a career that combines meaningful work, professional development, and the flexibility to work from home?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. In this role, you'll help working families understand their available benefits while delivering exceptional customer service and building long-term client relationships.
Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we'll provide the training, mentorship, and support you need to succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we combine financial strength with a people-first culture focused on mentorship, leadership development, and long-term career growth.
Our mission is simple:
Protect every child and serve all working people.
What You'll Do
As a Remote Client Service Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.
Client Support & Service
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products, services, and policy information in a clear, professional manner
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer service and follow-up support
  • Maintain accurate client records and documentation
Relationship Building
  • Build strong, long-term client relationships through trust and professionalism
  • Deliver exceptional customer service during every interaction
  • Help clients make informed decisions about protecting themselves and their families
  • Maintain consistent communication throughout the client experience
Professional Development
  • Participate in ongoing virtual training and mentorship programs
  • Attend leadership development workshops and coaching sessions
  • Learn industry products, systems, and best practices
  • Strengthen communication, customer service, and leadership skills
  • Collaborate with a supportive remote team
Why Join AO?
Established & Trusted Organization
  • More than 70 years of serving working families
  • Member of the Globe Life family of companies
  • Financially strong organization with a long history of stability
  • Fully remote work environment
Professional Growth
  • Comprehensive onboarding and training
  • Weekly coaching and mentorship
  • Leadership development opportunities
  • Promotion from within
  • Performance-based career advancement
What We Offer
100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No daily commute
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based bonuses
  • Leadership incentives
  • Recognition programs
Comprehensive Training
  • No prior experience required
  • Structured onboarding
  • Weekly virtual coaching
  • Leadership mentoring
  • Ongoing professional development
Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Residual income opportunities through client renewals
  • Union-supported work environment
  • Leadership conferences and incentive travel
  • Industry-leading virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service mindset
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Adaptability and problem-solving abilities
  • Professionalism and integrity
Helpful Experience (Not Required)
Experience in any of the following is beneficial:
  • Customer Service
  • Client Relations
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Sales
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for individuals who are motivated to learn and grow.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a meaningful remote career where you can help working families, develop professionally, and build long-term success, we'd love to hear from you.
Apply today and start building a future with flexibility, purpose, and unlimited career potential.
Work From Home. Help Families. Grow with AO. 🚀

Apply