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Remote Customer Success Director Jobs in Florida

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

  • Medical

  • Dental

  • PTO

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... new capabilities • Direct input to the product roadmap - you'll represent the customer ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location ... Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per ...

Melio

Customer Success Manager

Miami, FL · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

Truv

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Our technology streamlines income and employment verification, direct deposit switching, and more ... Fully Remote. * Health, dental, and vision benefits. * 401(k) * Flexible time off. * Work with ...

Epiq

Customer Success Manager

Tampa, FL · Remote

Opportunity to help shape how customer success scales ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

New

Truv

Customer Success Manager

Miami, FL · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Our technology streamlines income and employment verification, direct deposit switching, and more ... Fully Remote. * Health, dental, and vision benefits. * 401(k) * Flexible time off. * Work with ...

DHL eCommerce

Customer Success Specialist

Orlando, FL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

THIS IS A REMOTE POSITION BASED IN THE ORLANDO, FL AREA. HOURS 2PM-11PM JOB SUMMARY: The Customer Success Specialist serves as the voice of the customer and an expert on the end-to-end package ...

New

ServiceNow

Customer Success Manager

Orlando, FL · On-site +1

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

New

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Customer Success Manager you will be the expert in best practices and product adoption ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

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All JobsCustomer Success JobsRemote Customer Success Director JobsRemote Customer Success Director Jobs in Florida

Remote Customer Success Director information

What is a remote customer success director?

A Remote Customer Success Director is a senior professional responsible for overseeing customer success initiatives while working remotely. They lead teams that ensure customers achieve their desired outcomes using a company's products or services. Their responsibilities include developing customer success strategies, managing key client relationships, and driving retention and growth. By working remotely, they utilize digital tools to communicate with both clients and internal teams across various locations.

How does a remote customer success director effectively lead and support a distributed customer success team?

As a Remote Customer Success Director, you'll need to leverage strong communication and leadership skills to manage a geographically dispersed team. This often involves setting clear expectations, utilizing collaboration tools (like Slack, Zoom, or project management software), and establishing regular check-ins to maintain alignment and morale. You'll also be responsible for mentoring team members, aligning customer success strategies with organizational goals, and ensuring that both customers and team members feel supported despite the remote environment. Successful directors foster a culture of accountability and open communication to overcome the unique challenges of remote work.

What are the key skills and qualifications needed to thrive as a remote customer success director, and why are they important?

To thrive as a Remote Customer Success Director, you need a deep understanding of customer relationship management, business strategy, and data-driven decision-making, often backed by a degree in business or a related field and significant experience in customer-facing leadership roles. Proficiency with CRM platforms like Salesforce, customer success tools such as Gainsight, and project management systems is commonly required. Exceptional communication, leadership, and problem-solving skills help build trust with clients and inspire remote teams. These abilities are crucial for driving customer retention, maximizing satisfaction, and ensuring alignment between client goals and company objectives in a virtual environment.

What is the difference between Remote Customer Success Director vs Remote Customer Success Manager?

AspectRemote Customer Success DirectorRemote Customer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations with multiple teams, focusing on strategy and growthCommon in mid-sized companies, focusing on client retention and satisfaction

The Remote Customer Success Director focuses on strategic leadership and team management, while the Remote Customer Success Manager handles direct client interactions and account support. Both roles require customer success experience, but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Success jobs in Florida?

The most popular types of Remote Customer Success jobs in Florida are:

What are popular job titles related to Remote Customer Success Director jobs in Florida?

For Remote Customer Success Director jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Director jobs in Florida look for?

The top searched job categories for Remote Customer Success Director jobs in Florida are:

What cities in Florida are hiring for Remote Customer Success Director jobs?

Cities in Florida with the most Remote Customer Success Director job openings:

Remote Customer Success Director jobs near you
Infographic showing various Remote Customer Success Director job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Customer Success Representative

Globe Life American Income Division

Cape Coral, FL • On-site, Remote

$14.25 - $19.50/hr

Full-time

Medical, Life

Posted 7 days ago

Job description

Remote Client Service Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career with Purpose, Growth & Flexibility
Are you looking for a career that combines meaningful work, professional development, and the flexibility to work from home?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. In this role, you'll help working families understand their available benefits while delivering exceptional customer service and building long-term client relationships.
Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we'll provide the training, mentorship, and support you need to succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we combine financial strength with a people-first culture focused on mentorship, leadership development, and long-term career growth.
Our mission is simple:
Protect every child and serve all working people.
What You'll Do
As a Remote Client Service Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.
Client Support & Service
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products, services, and policy information in a clear, professional manner
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer service and follow-up support
  • Maintain accurate client records and documentation
Relationship Building
  • Build strong, long-term client relationships through trust and professionalism
  • Deliver exceptional customer service during every interaction
  • Help clients make informed decisions about protecting themselves and their families
  • Maintain consistent communication throughout the client experience
Professional Development
  • Participate in ongoing virtual training and mentorship programs
  • Attend leadership development workshops and coaching sessions
  • Learn industry products, systems, and best practices
  • Strengthen communication, customer service, and leadership skills
  • Collaborate with a supportive remote team
Why Join AO?
Established & Trusted Organization
  • More than 70 years of serving working families
  • Member of the Globe Life family of companies
  • Financially strong organization with a long history of stability
  • Fully remote work environment
Professional Growth
  • Comprehensive onboarding and training
  • Weekly coaching and mentorship
  • Leadership development opportunities
  • Promotion from within
  • Performance-based career advancement
What We Offer
100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No daily commute
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based bonuses
  • Leadership incentives
  • Recognition programs
Comprehensive Training
  • No prior experience required
  • Structured onboarding
  • Weekly virtual coaching
  • Leadership mentoring
  • Ongoing professional development
Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Residual income opportunities through client renewals
  • Union-supported work environment
  • Leadership conferences and incentive travel
  • Industry-leading virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service mindset
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Adaptability and problem-solving abilities
  • Professionalism and integrity
Helpful Experience (Not Required)
Experience in any of the following is beneficial:
  • Customer Service
  • Client Relations
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Sales
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for individuals who are motivated to learn and grow.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a meaningful remote career where you can help working families, develop professionally, and build long-term success, we'd love to hear from you.
Apply today and start building a future with flexibility, purpose, and unlimited career potential.
Work From Home. Help Families. Grow with AO. 🚀

Apply