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Remote Customer Success Director Jobs in Florida

Truv

$150K - $230K/yr

We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted ... Fully Remote. * Health, dental, and vision benefits. * 401(k) * Flexible time off. * Work with ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... new capabilities • Direct input to the product roadmap - you'll represent the customer ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location ... Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per ...

Melio

Customer Success Manager

Miami, FL · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

EverDriven

Customer Success Manager

Orlando, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

EverDriven

Customer Success Manager

Tampa, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

EverDriven

Customer Success Manager

Jacksonville, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

EverDriven

Customer Success Manager

Miami, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

Strive Pharmacy

Customer Success Manager

Tampa, FL · Remote

$65K - $85K/yr

Location: Remote (EST time zone) Position Overview: The Customer Success Manager (CSM) is ... At Strive, the work is real and the impact is direct. Every role here contributes to a patient ...

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Remote Customer Success Director information

What is a remote customer success director?

A Remote Customer Success Director is a senior professional responsible for overseeing customer success initiatives while working remotely. They lead teams that ensure customers achieve their desired outcomes using a company's products or services. Their responsibilities include developing customer success strategies, managing key client relationships, and driving retention and growth. By working remotely, they utilize digital tools to communicate with both clients and internal teams across various locations.

How does a remote customer success director effectively lead and support a distributed customer success team?

As a Remote Customer Success Director, you'll need to leverage strong communication and leadership skills to manage a geographically dispersed team. This often involves setting clear expectations, utilizing collaboration tools (like Slack, Zoom, or project management software), and establishing regular check-ins to maintain alignment and morale. You'll also be responsible for mentoring team members, aligning customer success strategies with organizational goals, and ensuring that both customers and team members feel supported despite the remote environment. Successful directors foster a culture of accountability and open communication to overcome the unique challenges of remote work.

What are the key skills and qualifications needed to thrive as a remote customer success director, and why are they important?

To thrive as a Remote Customer Success Director, you need a deep understanding of customer relationship management, business strategy, and data-driven decision-making, often backed by a degree in business or a related field and significant experience in customer-facing leadership roles. Proficiency with CRM platforms like Salesforce, customer success tools such as Gainsight, and project management systems is commonly required. Exceptional communication, leadership, and problem-solving skills help build trust with clients and inspire remote teams. These abilities are crucial for driving customer retention, maximizing satisfaction, and ensuring alignment between client goals and company objectives in a virtual environment.

What is the difference between Remote Customer Success Director vs Remote Customer Success Manager?

AspectRemote Customer Success DirectorRemote Customer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentStrategic leadership, overseeing teams, and high-level client relationshipsDay-to-day client interactions, onboarding, and account management
Employer & Industry UsageUsed in larger organizations with multiple teams, focusing on strategy and growthCommon in mid-sized companies, focusing on client retention and satisfaction

The Remote Customer Success Director focuses on strategic leadership and team management, while the Remote Customer Success Manager handles direct client interactions and account support. Both roles require customer success experience, but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Success jobs in Florida?

The most popular types of Remote Customer Success jobs in Florida are:

What are popular job titles related to Remote Customer Success Director jobs in Florida?

For Remote Customer Success Director jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Director jobs in Florida look for?

The top searched job categories for Remote Customer Success Director jobs in Florida are:

What cities in Florida are hiring for Remote Customer Success Director jobs?

Cities in Florida with the most Remote Customer Success Director job openings:

Remote Customer Success Director jobs near you
Infographic showing various Remote Customer Success Director job openings in Florida as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Director, Public Sector

On-site, Remote

Truv
11 - 50 employees
Learn more about Truvexternal

$150K - $230K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

About Truv:
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more-eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job:
We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.
What You'll Do
  • Own the relationship with strategic accounts post-sales, serving as the primary point of contact for post go-live optimization.
  • Lead client onboarding and implementation with Technical Account Mangers, collaborating with customers' teams for go-live and ongoing support.
  • Create and deliver training programs for customer teams.
  • Execute onboarding and implementation for 8-10 strategic accounts.
  • Run periodic in-person business reviews with key stakeholders.
  • Partner with Sales on renewals, upsell and cross-sell opportunities.
  • Collaborate with TAM's to support responses to RFP's and other formal procurement bid opportunities.
  • Document customer feedback, feature requests and customer satisfaction.
  • Drive adoption, monitor customer metrics and usage patterns to identify opportunities for expanded adoption.
  • Navigate government processes, procurement rules, budget cycles, data privacy/security reviews program and compliance requirements.

Who You Are
  • 7-10+ years of experience in customer success or similar customer-facing role within government agencies, federal or state agencies.
  • Deep understanding of state and federal programs. Prior experience working with government agencies.
  • Prior experience with procurement and bidding process with the state and federal agencies.
  • Familiarity with data/security standards and compliance standards for state and federal agencies
  • Minimum 5 year tenure in previous positions, demonstrating stability and impact, preferably at a state or federal agency.
  • Able to handle client escalation and problem-solving capabilities.
  • Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
  • Ability to travel up to 50%.

Success Metrics:
  • Customer retention and expansion rates.
  • Time-to-value for new customers.
  • Churn rate for your book of business.
  • Product adoption metrics.
  • Customer health scores.
  • Revenue growth within accounts.

Benefits:
  • Competitive salary and equity package.
  • Fully Remote.
  • Health, dental, and vision benefits.
  • 401(k)
  • Flexible time off.
  • Work with cutting-edge technology and innovative customers.
  • Learn from an experienced leadership team from top tech companies.
  • High-impact role with clear growth trajectory.
  • Opportunity to shape the future of financial data access.

$150,000 - $230,000 a year
Base salary; bonus and equity package are additional.
We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Applicants must be based in the United States and legally authorized to work in the U.S. Applications from candidates residing outside the United States will not be considered.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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