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Overnight Remote Customer Success Jobs in Roxbury, MA

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

Daybreak Health

Customer Success Manager

Boston, MA · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

Zus Health

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer ... We're a remote first company and this person should be comfortable in a hybrid setup where they are ...

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All JobsCustomer Success JobsOvernight Remote Customer Success JobsOvernight Remote Customer Success Jobs in Roxbury, MA

Overnight Remote Customer Success information

See Roxbury, MA salary details

$12

$26

$51

How much do overnight remote customer success jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for overnight remote customer success in Roxbury, MA is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is an overnight remote customer success?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What skills and qualifications are needed to thrive as an overnight remote customer success?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.

What are typical challenges faced by overnight remote customer success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What job categories do people searching Overnight Remote Customer Success jobs in Roxbury, MA look for?

The top searched job categories for Overnight Remote Customer Success jobs in Roxbury, MA are:

What cities near Roxbury, MA are hiring for Overnight Remote Customer Success jobs?

Cities near Roxbury, MA with the most Overnight Remote Customer Success job openings:

Overnight Remote Customer Success jobs near you
Infographic showing various Overnight Remote Customer Success job openings in Roxbury, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,663 per year, or $26.3 per hour.

Customer Success Manager

LNS Research

Cambridge, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:

  • Be a core member of the Sales Team
  • Work closely with the different functional leaders at LNS Research

Primary Responsibilities

  • Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
  • Own client retention outcomes and drive renewals in partnership with Industry Principals
  • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
  • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
  • Serve as the internal voice of the customer, channeling client feedback to the research and events team
  • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
  • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

Required Skills and Competencies

  • Strong understanding of manufacturing and/or supply chain operations.
  • Outstanding critical thinking and strategic planning skills.
  • Positive, high-activity, team-based individual.
  • Proven ability to recognize unspoken client needs and convert those insights to opportunities
  • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
  • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
  • Proficiency with using AI Tools in daily work execution
  • Strong professional written, verbal, and presentation skills.

Education and Experience

  • Proven customer success experience with the proven ability to drive renewal through engagement
  • Minimum of 2-4 years experience in client-facing, account management, or customer success roles
  • Prior experience in an advisory, research, or professional services firm preferred
  • Experience managing a defined book of business with retention accountability
  • Bachelor's degree required

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:

  • Medical, Dental & Vision coverage
  • Participation in company option plan
  • Company Paid Life Insurance
  • Short- & Long-TermDisability coverage
  • 401(k) with Company Match
  • Flexible Spending Account
  • Company PaidTele-Heath Program
  • Flexible PTO with 11 paid Holidays
  • Employee Assistance Program
  • Employee Perks Discount Program
  • Flexible and supportive working environment


This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.


LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:www.lnsresearch.com

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