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Overnight Remote Customer Success Jobs in Roxbury, MA

Zinier

Head of Sales, North America (Remote)

Boston, MA · Remote

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner closely with Growth, Solutions, Partnerships, Customer Success, and Product to strengthen ...

Channelscaler

VP of Sales

Boston, MA · Remote

You'll partner cross-functionally with Marketing, Product, and Customer Success to professionalize ... Fully remote work environment with flexible hours * Annual team offsites and opportunities for in ...

Starburst

VP, Professional Services

Boston, MA · Remote

$150K - $192K/yr

You will build and lead a team spanning Customer Success Managers, Enterprise Architects, Technical ... Boston area preferred, open to other US remote locations

Qualio

Account Manager

Boston, MA · Remote

The Qualio team is all-remote, and currently distributed across North America, Europe and Australia. What's the opportunity? As an Account Manager you are a key member of the Customer Success team ...

Process Street

Account Executive (Remote)

Boston, MA · Remote

This role is an ideal launchpad for someone ready to grow fast in a high-impact, remote-first ... Collaborate with Customer Success on handoffs and early expansion opportunities * Meet and exceed ...

Cognism

Enterprise Account Executive

Boston, MA · On-site +1

$100K - $130K/yr

Hybrid / Remote - This is a hybrid role if you're based in Boston, requiring you to work from our ... Collaborate cross-functionally - Work across Sales Engineering, Customer Success, Marketing, and ...

BitSight

Professional Services Consultant

Boston, MA · Remote

Collaborate on cross-functional initiatives with Customer Success, Sales, and Product teams to ... Remote collaboration and teaming tools Belonging & Inclusion . Bitsight is proud to be an equal ...

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Overnight Remote Customer Success information

See Roxbury, MA salary details

$12

$26

$51

How much do overnight remote customer success jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for overnight remote customer success in Roxbury, MA is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is an overnight remote customer success?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What skills and qualifications are needed to thrive as an overnight remote customer success?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.

What are typical challenges faced by overnight remote customer success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are popular job titles related to Overnight Remote Customer Success jobs in Roxbury, MA?

For Overnight Remote Customer Success jobs in Roxbury, MA, the most frequently searched job titles are:

What cities near Roxbury, MA are hiring for Overnight Remote Customer Success jobs?

Cities near Roxbury, MA with the most Overnight Remote Customer Success job openings:

Overnight Remote Customer Success jobs near you
Infographic showing various Overnight Remote Customer Success job openings in Roxbury, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,663 per year, or $26.3 per hour.

Solution Engineer / Technical Specialist (remote - EAST Coast)

Nasuni

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Solution Engineer / Technical Specialist (Resilio Team)
Location: EAST Coast - United States - remote
Role Overview
Nasuni is expanding its platform capabilities through the acquisition of Resilio, a leader in real-time data movement and edge data synchronization. This role sits on the Resilio team within Nasuni, supporting customers with high-performance, distributed data workflows across hybrid and edge environments.
We are hiring a Solution Engineer to drive technical success across the pre-sales cycle-owning product demonstrations, proof-of-concepts, and technical validation for customers evaluating Resilio-powered solutions.
This role is ideal for someone who:
  • Thrives in customer-facing technical environments
  • Can translate complex infrastructure into clear business value
  • Enjoys hands-on deployment, troubleshooting, and solution design

This role is not for candidates who prefer purely internal or support-only roles without direct customer engagement.
Level & Scope Definition
  • Owns the technical win in the sales cycle for mid-market and enterprise opportunities
  • Operates independently across multiple deals with moderate complexity
  • Leads POCs, demos, and deployment validation with customers
  • Partners closely with Sales, Product, and Customer Success
  • Provides solution-level guidance, not product roadmap ownership
  • Focus is execution with influence, not strategic territory ownership

Responsibilities
  • Lead technical discovery conversations to understand customer data architecture, workflows, and constraints
  • Design and deliver tailored product demonstrations and proof-of-concepts (POCs) using Resilio technology
  • Guide customers through installation, configuration, and deployment in hybrid and cloud environments
  • Advise on best practices for:
    • Distributed data synchronization
    • Network and storage architecture
    • Performance optimization and scalability
  • Partner with Account Executives to progress deals and remove technical blockers
  • Collaborate with Customer Success to ensure smooth transition from pre-sales to post-sales
  • Use scripting (e.g., PowerShell) and automation tools to accelerate deployments and troubleshooting
  • Apply AI-assisted tools (where appropriate) to improve demo preparation, troubleshooting efficiency, and customer insights
  • Represent Nasuni and the Resilio platform at customer meetings, events, and technical workshops
  • Contribute to technical documentation, enablement content, and reusable demo assets

Qualifications
Must-Have Qualifications
  • 7-9+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical roles
  • Hands-on experience deploying and supporting distributed systems, storage, or data infrastructure solutions
  • Strong knowledge of:
    • Networking fundamentals (VPNs, subnets, firewalls)
    • Storage systems and performance considerations
  • Experience with Windows, Linux, and cloud environments (Azure preferred)
  • Ability to independently run technical demos, POCs, and customer deployments
  • Experience using scripting (e.g., PowerShell, CLI tools) for troubleshooting or automation
  • Strong communication skills with ability to explain technical concepts to diverse audiences

Preferred Qualifications
  • Experience with data replication, synchronization, or edge data technologies
  • Familiarity with Azure infrastructure and automation services
  • Experience supporting enterprise or mid-market customers in pre-sales cycles
  • Exposure to AI-assisted tools for workflow efficiency (e.g., automation, diagnostics, or content generation)

Ideal Qualifications
  • Experience in high-performance data transfer or real-time data orchestration platforms
  • Background in hybrid cloud or edge computing architectures
  • Proven track record influencing technical wins in complex sales cycles
  • Experience creating reusable demo environments or automation frameworks

Experience Guidelines
  • 7-9+ years total experience in technical roles
  • 3-5+ years in customer-facing (Sales Engineering or similar) roles
  • Demonstrated experience working across multiple concurrent customer engagements

What is Nasuni?
About Nasuni
Nasuni delivers the world's best NAS solution, built for the cloud, ready for AI. Our cloud-native File Data Platform helps enterprises manage, protect, and activate unstructured data with effortless scalability, built-in security, and fast edge performance. By consolidating NAS and backup, Nasuni eliminates data silos and simplifies global file management without changing apps or workflows. Our platform provides secure, synchronized access from anywhere-powering productivity for hybrid workforces and ensuring fast recovery from ransomware or disaster. Guided by our leadership principles-Unify to Win, Innovate to Lead, and Level Up to Scale-Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI.
Join us and help shape the future of enterprise data.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the world. Benefits packages vary by geography, but generally include:
  • Take-What-You-Need paid time off
  • Comprehensive health, dental, and vision plans
  • HSA and FSA Plans
  • Life and disability insurance
  • 401K Retirement plan and match
  • Generous employee referral bonuses

Compensation Transparency:
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, "Nasuni") from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.

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