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Overnight Remote Customer Success Jobs in Roxbury, MA

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Collaboration, teamwork, and strong communication within the team are key to success. Your Impact:

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Collaboration, teamwork, and strong communication within the team are key to success. Your Impact:

3E

Director, Customer Implementations

Boston, MA · Remote

$150K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you are AI-forward, passionate about customer success, and understand the importance of ... This position supports remote work in EST, and candidates should be based near one of our U.S. East ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

Foley

Senior Customer Onboarding Manager

Boston, MA · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Partner with Sales, Product, Support, and Customer Success to ensure a seamless transition from ... This role is primarily remote (US based) and will work in primarily EST hours, with the expectation ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

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Showing results 21-40

All JobsCustomer Success JobsOvernight Remote Customer Success JobsOvernight Remote Customer Success Jobs in Roxbury, MA

Overnight Remote Customer Success information

See Roxbury, MA salary details

$12

$26

$51

How much do overnight remote customer success jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for overnight remote customer success in Roxbury, MA is $26.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are typical challenges faced by overnight remote customer success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is an overnight remote customer success?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What skills and qualifications are needed to thrive as an overnight remote customer success?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.

What are popular job titles related to Overnight Remote Customer Success jobs in Roxbury, MA?

For Overnight Remote Customer Success jobs in Roxbury, MA, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Customer Success jobs in Roxbury, MA look for?

The top searched job categories for Overnight Remote Customer Success jobs in Roxbury, MA are:

What cities near Roxbury, MA are hiring for Overnight Remote Customer Success jobs?

Cities near Roxbury, MA with the most Overnight Remote Customer Success job openings:

Overnight Remote Customer Success jobs near you
Infographic showing various Overnight Remote Customer Success job openings in Roxbury, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,663 per year, or $26.3 per hour.

Work in a place where your team values YOU! Senior Customer Success Manager - APPLY TODAY!

xSuite Solutions Inc.

Southborough, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description
We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40M invoices processed Worldwide With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients.
Our expertise comes not just in software solutions, we are also the developers and integrators of our product - providing for a more unified and cohesive approach.
We achieve this through our SAP-integrated software for intelligent data capture, workflow automation, and document management.
We digitize business processes for companies allowing them to save time and money. Through our industry agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally.
As an SAP Partner, we have implemented our Software in Fortune 500 companies.
On average, our customers are working 10+ years with us, to them, we are more than a Software Manufacturer, we are their Strategic Partner for their P2P Automation needs. Our passion for SAP technology drives us to always offer certified and high-quality standard software for your SAP system.
With 12 offices and 90 plus consultants who are experts in this field, our SAP Certifications makes us your best ally to help you start your Digital transformation today.
Job Description
Want to work as a Customer Success Manager on a small but growing team?
At xSuite North America our valued Customer Success Managers promote our products and grow the customer relationship! CSM's support our customers as they transition from sales prospects to our product's active users. This position would be an ideal fit for someone with proven experience with building customer relationships, great communication skills, and the ability to represent a growing company!
Qualifications
  • 3-5 years experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)
  • Team spirit and the ability to take responsibility for tasks (Required)
  • Strong written and communication skills in English (Required)
  • The ability to adapt quickly (Preferred)
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
  • The ability to promote products and grow relationships (Preferred)

Additional Information
Responsibilities:
  • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
  • Present/Demo our solutions to customers
  • Coordinate sales efforts for services and license revenues
  • Prepare and submit sales contracts
  • Drive product value
  • Develop trusted advisor relationships with executive sponsors
  • Prepare weekly and monthly reports

Schedule:
  • Monday - Friday (Part time/Full time)
  • 30-40 hours per week
  • Remote/Hybrid/in-office

Additional Information:
  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN
  • 401(k)
  • Medical, Dental, Vision, and Life insurance
  • Paid time off

What makes this position so great?
  • You get to work with brand new state of the art technology with artificial intelligence and machine learning
  • We are a young and dynamic team
  • This is a great chance to learn new skills and work with amazing customers

If you would like to learn more information about xSuite North America and our services, check out our website: https://www.xsuite.com
All of your information will be kept confidential according to EEO guidelines.

Apply