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Job Title: International Student Program Residency Assistant Operations Manager

Reporting Relationship: International Student Program Residency Operations Manage

Unit: National & Global

Department: International Student Program - IWU National & Global

Campus Location: Indianapolis Ed Center North, Indianapolis, IN

Summary of Position:    The ISP Residency Assistant Operations Manager plays a pivotal role in the daily execution of residency programs at a specific education center. Reporting to the ISP Operations Manager, this position provides essential administrative and operational support to ensure a successful in-person experience for international students, faculty, and guests. The Assistant Manager is responsible for the hands-on operation of residency systems, assisting with student and faculty needs, and ensuring the facility is prepared for all residency activities.

Duties and Responsibilities

• Execute site-level residency systems:
  • Assist with performing daily tasks required for residency systems, including accurate attendance record keeping, student ID production, and distributing student/faculty communications as directed by the Operations Manager
• Support student success and communication:
  • Provide direct guidance and support to students regarding residency services and attendance matters
  • Serve as a point of contact for routine student inquiries at the site
• Assist with faculty support:
  • Support the Faculty Support Team by preparing academic supplies, assisting with supply distribution, and participating in faculty training sessions as needed 
• Facility and hospitality coordination:
  • Assist in preparing the building for residencies, including room set-ups and hospitality efforts
  • Monitor the condition of furniture and equipment to ensure they meet program standards
• Incident support and protocol adherence:
  • Support the Operations Manager in following response protocols for on-site incidents, ensuring accurate documentation and immediate reporting of any concerns
• Administrative support:
  • Provide backup administrative assistance to other Residency Team and Regional Operations Team members
• Utilize AI tools to enhance operational efficiency:
  • Use AI tools to support daily work activities, enhance output quality, and improve efficiency within defined processes and guidelines

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor's degree required

Experience

• Experience in an administrative, customer service, or support role where you have demonstrated reliability, attention to detail, and the ability to manage multiple tasks simultaneously
• Experience in maintaining records, databases, or systems and using basic organizational tools to keep operations running smoothly
• Preferred experience working in a team environment with diverse colleagues or in a role that required strong interpersonal skills and cultural awareness

Required Skills

• Possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement
• Exceptional attention to detail and the ability to follow standardized procedures and protocols with accuracy and consistency
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent productivity software
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage competing deadlines in a fast-paced environment
• Excellent interpersonal and communication skills, with a genuine commitment to providing welcoming and supportive service to students, faculty, and staff
• A "continuous learner" mindset, with the ability and desire to learn new software, AI tools, and university systems
• Physical capability to assist with facility set-up and event logistics, including standing for extended periods and lifting materials as needed
• Demonstrated commitment to student success and supporting the mission of international education
• Ability to work a flexible schedule, including required Friday and Saturday hours during residency periods (approximately 30 times per year)
• Ability and willingness to travel to regional residency locations as needed, including occasional overnight stays

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.