Order Processing Assistant Jobs (NOW HIRING)

We are seeking a highly organized and detail-oriented Order Processing & Fulfillment Specialist to manage customer orders from entry through shipment.

Approximately 80% of this position is focused on entering, reviewing, processing, and tracking orders using our accounting/ERP software. The remaining 20% includes customer communication, shipment coordination, documentation, and general office support.

This is a hands-on, transaction-focused role for someone who enjoys working with detailed order information, maintaining accurate records, resolving discrepancies, and ensuring that orders move through the fulfillment process correctly and on time.

The ideal candidate is comfortable spending most of the workday processing orders in an accounting or ERP system. Success in this position requires accuracy, consistency, urgency, and strong follow-through.

Location: Los Angeles, near the Alhambra border
Schedule: Monday–Friday, 7:30 a.m.–4:00 p.m., with a 30-minute lunch

• Enter and process customer orders, quotes, and related transactions using accounting/ERP software
• Review orders for accurate customer information, product numbers, quantities, pricing, shipping instructions, and payment terms
• Confirm product availability and coordinate order requirements with production, shipping, sales, and accounting
• Monitor orders from entry through fulfillment and shipment
• Identify and resolve missing information, pricing discrepancies, inventory issues, and other order exceptions
• Maintain accurate customer, product, pricing, and order records
• Communicate backorders, expected ship dates, order changes, and delivery updates
• Prepare shipping documentation and coordinate shipments through USPS, UPS, FedEx, and other common carriers
• Obtain and provide shipment tracking information to customers and field representatives
• Ensure orders and supporting documents are complete, accurate, and properly filed
• Follow up on open orders and outstanding issues until they are resolved

• Respond to customer questions by phone and email
• Prepare and send SDS documents, product literature, and labeling information
• Assist with incoming calls, mail, filing, office supplies, and related administrative tasks
• Support sales, accounting, production, logistics, and field service teams as needed
• Perform other related duties assigned by management

• Highly accurate: You carefully review order details and catch discrepancies before they affect customers or shipments
• Process-oriented: You are comfortable following established procedures and completing recurring transactional work
• Organized: You can manage a high volume of orders, follow-ups, and deadlines without losing track of details
• Accountable: You take ownership of orders and follow issues through to resolution
• Self-directed: You can prioritize routine work and resolve common problems with minimal supervision
• Responsive: You communicate clearly and promptly with customers and internal teams
• Comfortable with repetition: You understand that most of the position involves daily order entry, order review, and fulfillment follow-up

• Experience processing customer orders in an accounting, ERP, order-management, or inventory system
• Strong understanding of the order-to-fulfillment process, including order entry, pricing, inventory, shipping, and tracking
• Demonstrated ability to enter and review detailed information with a high level of accuracy
• Experience coordinating with shipping, accounting, sales, production, or warehouse teams
• Strong written and verbal customer-service skills
• Proficiency in Microsoft Outlook, Excel, and Word
• Ability to manage multiple orders and competing deadlines independently

• Experience in a manufacturing, distribution, wholesale, industrial, or product-based business
• Experience processing a high volume of orders
• Familiarity with Adobe Acrobat
• Experience preparing carrier shipments and shipping documentation
• Experience handling backorders, pricing discrepancies, and customer-specific order requirements

• Medical, dental, vision, and life insurance, with 94–100% of employee premiums covered on select plans
• Traditional pre-tax and Roth 401(k) plans with an employer Safe Harbor match
• Paid time off and sick time
• Paid federal holidays

• Stable, full-time weekday schedule
• Collaborative and team-oriented workplace
• Opportunity to take ownership of the order process
• Regular interaction with sales, production, accounting, shipping, logistics, and field service teams
• Growing company with long-term employment opportunities

If you have strong order-processing experience, enjoy detailed transactional work, and take pride in ensuring orders are completed accurately and on time, we encourage you to apply.