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Order Processing Assistant Jobs in Philadelphia, PA

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Order Processing Assistant information

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How much do order processing assistant jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for order processing assistant in Philadelphia, PA is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Order Processing Assistant, and why are they important?

To thrive as an Order Processing Assistant, you need strong attention to detail, organizational skills, and basic data entry abilities, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and Microsoft Office Suite is typically required. Effective communication, time management, and problem-solving are essential soft skills for this role. These skills ensure accurate order fulfillment, minimize errors, and contribute to efficient workflow and customer satisfaction.

What does an Order Processing Assistant do?

An Order Processing Assistant is responsible for handling and managing customer orders within a company. This role involves entering order details into systems, verifying information for accuracy, coordinating with other departments to ensure timely fulfillment, and resolving any issues related to orders. They often communicate with customers to provide updates and answer inquiries about their orders. Attention to detail and strong organizational skills are important for success in this position.

What is the difference between Order Processing Assistant vs Customer Service Representative?

AspectOrder Processing AssistantCustomer Service Representative
Primary RoleHandles order entry, processing, and trackingAddresses customer inquiries, complaints, and support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentOffice setting, warehouse, or onlineCall centers, retail stores, or online support
Industry UsageRetail, logistics, manufacturingRetail, telecommunications, service industries

While both roles involve interacting with customers and supporting business operations, the Order Processing Assistant primarily focuses on managing and processing orders, ensuring accurate and timely fulfillment. In contrast, the Customer Service Representative handles customer inquiries, resolves issues, and provides support. Both roles require strong communication skills, but their core responsibilities differ significantly.

What are some common challenges faced by Order Processing Assistants, and how can they be managed effectively?

Order Processing Assistants often encounter challenges such as managing high volumes of orders during peak seasons, handling last-minute changes or cancellations, and ensuring accurate data entry to prevent errors. Effective time management, attention to detail, and strong communication skills are essential to address these challenges. Utilizing order management software and maintaining close collaboration with sales, warehouse, and customer service teams can help streamline processes and ensure customer satisfaction.
What are the most commonly searched types of Order Processing jobs in Philadelphia, PA? The most popular types of Order Processing jobs in Philadelphia, PA are:
Order Processing Assistant jobs near you
Infographic showing various Order Processing Assistant job openings in Philadelphia, PA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,765 per year, or $19.1 per hour.

Order Resolution Specialist

Radwell International

Willingboro, NJ

$20 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Radwell International rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

170th of 404 rated retail wholesalers

Job description

Order Resolution Specialist
Radwell International LLC | Order Fulfillment Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
1 Millennium Drive, Willingboro, NJ 08046

The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion.

This position requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, high-volume operational environment.

Key Responsibilities
• Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
• Review order details and identify issues related to quantities, condition, or fulfillment accuracy
• Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies
• Communicate updates and resolutions internally to ensure smooth order processing
• Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
• Assist in resolving issues related to missing or mislabeled inventory
• Support continuous improvement by identifying recurring issues and recommending solutions
• Maintain accurate documentation and tracking of issues and resolutions within internal systems
• Prioritize workload to ensure timely completion of critical order issues
• Perform other duties, tasks, or work as assigned

Qualifications
• Detail oriented with strong organizational skills
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving abilities
• Computer literate with ability to learn internal systems
• Team-oriented mindset with strong communication skills

Knowledge & Skills Required
• Strong computer proficiency
• Ability to multi-task and manage multiple priorities
• Attention to detail
• Problem-solving abilities
• Strong communication skills

Education & Experience
• High School Diploma or equivalent required
• 1–3 years of experience in warehouse operations, order processing, or logistics preferred
• Experience with inventory systems or order management systems preferred

Physical Demands
• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent standing and repetitive hand motion
• Lifting requirements based on operational needs

Compensation
The recruiting base pay scale for this full-time position is $20.00–$22.50 per hour.
Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits
• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching
• Free onsite gym

Radwell International LLC is an equal opportunity employer.


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