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Order Processing Assistant Jobs in Philadelphia, PA

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Order Processing Assistant information

See Philadelphia, PA salary details

$8

$19

$29

How much do order processing assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for order processing assistant in Philadelphia, PA is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.35 per hour, depending on experience, location, and employer.

What does an order processing assistant do?

An Order Processing Assistant is responsible for handling and managing customer orders within a company. This role involves entering order details into systems, verifying information for accuracy, coordinating with other departments to ensure timely fulfillment, and resolving any issues related to orders. They often communicate with customers to provide updates and answer inquiries about their orders. Attention to detail and strong organizational skills are important for success in this position.

What are the key skills and qualifications needed to thrive as an order processing assistant?

To thrive as an Order Processing Assistant, you need strong attention to detail, organizational skills, and basic data entry abilities, often supported by a high school diploma or equivalent. Familiarity with order management systems, inventory software, and Microsoft Office Suite is typically required. Effective communication, time management, and problem-solving are essential soft skills for this role. These skills ensure accurate order fulfillment, minimize errors, and contribute to efficient workflow and customer satisfaction.

What are some common challenges faced by order processing assistants, and how can they be managed effectively?

Order Processing Assistants often encounter challenges such as managing high volumes of orders during peak seasons, handling last-minute changes or cancellations, and ensuring accurate data entry to prevent errors. Effective time management, attention to detail, and strong communication skills are essential to address these challenges. Utilizing order management software and maintaining close collaboration with sales, warehouse, and customer service teams can help streamline processes and ensure customer satisfaction.

What is the difference between Order Processing Assistant vs Customer Service Representative?

AspectOrder Processing AssistantCustomer Service Representative
Primary RoleHandles order entry, processing, and trackingAddresses customer inquiries, complaints, and support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentOffice setting, warehouse, or onlineCall centers, retail stores, or online support
Industry UsageRetail, logistics, manufacturingRetail, telecommunications, service industries

While both roles involve interacting with customers and supporting business operations, the Order Processing Assistant primarily focuses on managing and processing orders, ensuring accurate and timely fulfillment. In contrast, the Customer Service Representative handles customer inquiries, resolves issues, and provides support. Both roles require strong communication skills, but their core responsibilities differ significantly.

What are the most commonly searched types of Order Processing jobs in Philadelphia, PA?

The most popular types of Order Processing jobs in Philadelphia, PA are:

What are popular job titles related to Order Processing Assistant jobs in Philadelphia, PA?

For Order Processing Assistant jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Order Processing Assistant jobs in Philadelphia, PA look for?

The top searched job categories for Order Processing Assistant jobs in Philadelphia, PA are:

Infographic showing various Order Processing Assistant job openings in Philadelphia, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,765 per year, or $19.1 per hour.

ShopRite - CSA/Carts Clerk (Saker NJ) Salary Range $15.92 - $15.92/hr

ShopRite

Lawrenceville, NJ • On-site

$15.92/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago


ShopRite rating

6.2

Company rating: 6.2 out of 10

Based on 999 frontline employees who took The Breakroom Quiz

51st of 123 rated grocery stores


Job description

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Job Description 

We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business.  We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Job Summary:
To deliver a great customer experience while providing our customers with accurate, friendly and efficient service; to collect/return carts/carriages from the parking lot and assist customers with their groceries as required.

Minimum Required Qualifications:
The minimum required qualifications for this position include, but are not limited to, the following:

  • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
  • Ability to stand/walk for the duration of a scheduled shift.
  • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
  • Ability to tolerate dust and cleaning agents during routine housekeeping duties.
  • Ability to interact with Customers in a friendly and helpful way.
  • Ability to work cooperatively with others.
  • Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions:
Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

  • Maintain a clean, neat, organized and safe work/shopping environment.
  • Keep floor clear of debris and spills.
  • Greet all Customers and provide them with prompt, courteous service and assistance.
  • Remove debris from carts.
  • Collect empty shopping carts from assigned areas and return them to their proper place
  • Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date.
  • Perform all duties in accordance with Local, State and Federal regulations that pertain to the Front-End operation.
  • Dress and groom according to Company policy including uniform, name badge, and hat or hair restraint requirements.  
  • Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
  • Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
  • Promote for sale any current charitable promotions to Customers.
  • Knowledgeable about the various types of products carried in the store.
  • Utilize and maintain equipment as required by department; report any equipment problems immediately.
  • Complete all applicable department training programs.
  • Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
  • Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
  • Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
  • Understand and adhere to Company shrink guidelines as relates to Front-End Department operations.
  • Check prices and be knowledgeable about location of items in the store.
  • Maintain punctual and regular attendance.
  • Work overtime as assigned.
  • Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
  • Work cooperatively with others.
  • Perform other duties as assigned.


Important Disclaimer Notice:
The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

Benefits Overview 

This position is eligible for vision, dental, life insurance, and legal plan benefits, which become available on a graduated basis over time according to the terms of the collective bargaining agreement ("CBA").  Paid time off (sick time, personal days, vacation days, and holidays) will accrue on a graduated basis over time in accordance with the CBA. Retirement benefits (pension or 401k) become available over time in accordance with the CBA.

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