Application Instructions
Auburn Mechanical - Building Our Communities
We Win Together * Passion For Excellence * Find A Better Way
Since 1975, Auburn Mechanical has been a family-owned mechanical contracting company committed to providing high-quality, sustainable results. Our services encompass mechanical systems design and construction, ongoing maintenance and emergency services and repair.
The business has grown to employing hundreds of employees working on a wide variety of buildings serving the hospitality, education, technology, and healthcare industries. We cultivate long-term relationships with clients and employees, and we appreciate that our work together helps to sculpt the local community.
Position Description
As a Service Coordinator, Operations Support, you'll play a vital role in helping our Service team deliver an exceptional experience to both customers and employees. This position provides operational support across multiple service functions, helping ensure work flows smoothly and customers receive timely, professional service.
What You'll Do
Customer Support
- Respond promptly to requests from internal and external customers.
- Provide coverage for the Customer Care Coordinator during lunches, breaks, and time off.
- Create work orders in accordance with Auburn Mechanical and customer requirements.
- Research and resolve customer concerns related to work in progress.
Inside Sales Support
- Assist with generating proposals and quotes to ensure timely customer responses.
- Convert approved quotes into work orders.
- Order materials and follow up on deliveries as needed.
Materials Management Support
- Receive and process incoming parts and materials.
- Notify team members when materials arrive.
- Support purchase order requests for field personnel.
Team Support
- Help create a positive, collaborative team environment.
- Support operational processes that deliver value to our customers and coworkers.
- Participate in the team's on-call rotation schedule.
What Sets You Up for Success
Successful candidates thrive in a fast-paced environment and enjoy balancing multiple priorities while providing outstanding customer service.
You'll be successful in this role if you:
- Enjoy helping customers and solving problems.
- Stay organized while managing multiple tasks and deadlines.
- Communicate clearly and professionally.
- Maintain a positive, team-first attitude.
- Take initiative and follow through on commitments.
- Remain calm and effective under pressure.
- Have strong attention to detail and accuracy.
Position Requirements
What You Bring
Required Qualifications
- High school diploma or GED equivalent.
- Demonstrated customer service experience with both internal and external customers.
- Strong multitasking and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Strong troubleshooting, research, and problem-solving abilities.
- Basic understanding of accounting principles.
- Excellent written and verbal communication skills.
- Strong work ethic, reliability, and commitment to teamwork.
Technology Skills
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to quickly learn and utilize new software systems.
Benefit & Perks
At Auburn Mechanical, we believe our people are our greatest asset. We offer a competitive compensation and benefits package designed to support your health, financial well-being, career growth, and work-life balance.
Benefits include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee Assistance Program (EAP)
- Professional development and career growth opportunities
- Life and disability insurance
- A supportive, team-oriented culture focused on collaboration, learning, and excellence
Join Auburn Mechanical and be part of a team that works together to deliver outstanding service while creating opportunities for growth and development.
Equal Opportunity Employer
Auburn Mechanical values our differences and recognizes the importance of diversity and equity in the construction industry and in our community at large. We will not discriminate against candidates based upon race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.