Operations Research Manager Jobs (NOW HIRING)

Role Overview

Darwin Research Group is seeking a Research Manager to lead and scale our recruitment capabilities and manage all aspects of panel operations across our syndicated research, custom projects, and client-facing advisory panels. This is a critical role as Darwin transitions to a systematic, panel-driven intelligence model that will power our products and serve our pharma clients at scale.

You will own the full recruitment lifecycle, from sourcing and vetting executive-level healthcare stakeholders to building and maintaining proprietary panels of Organized Systems of Care (OSC) leaders. You will manage a team and will be responsible for formalizing the workflows, SOPs, and quality standards that will define how Darwin recruits and engages decision-makers across organized systems of care, payers, GPOs, PBMs, federal systems, and the broader healthcare ecosystem.

This role is well-suited for someone who is process-driven, comfortable engaging C-Suite and cross-functional healthcare leaders, and energized by building something from the ground up

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Key Responsibiliti

es1. Recruitment Strategy and Panel Manageme

• ntOwn the end-to-end recruitment lifecycle for all IDIs, surveys, and advisory panels, including targeting, outreach, screening, scheduling, and panelist managemen
• t.Formalize and maintain SOPs for all recruitment and panel operations workflows, ensuring consistency, scalability, and quality across the tea
• m.Oversee the health, growth, and engagement of Darwin's executive panel, maintaining a robust pipeline of C-Suite and cross-functional healthcare leaders across all target segment
• s.Establish and enforce vetting protocols to ensure all participants meet the qualifications required for pharmaceutical market researc
• h.Design and manage project-specific screeners for IDIs and surveys in coordination with the research tea
• m.Manage outreach volume, conversion rates, and panel KPIs in Monday.com, reporting to leadershi

p.2. Advisory Panel Development for Pharma Clien

• tsBuild and manage client-facing advisory panels composed of OSC leaders, including health system executives, pharmacy directors, clinical leaders, and payers, on behalf of Darwin's pharma client
• s.Design advisory panel structures tailored to each client's commercial objectives, including panel composition, engagement cadence, and session format
• s.Serve as the primary operational point of contact for advisory panel logistics, ensuring panelists are recruited, vetted, briefed, and engaged to the standard Darwin's pharma clients expec
• t.Develop and maintain the processes and agreements required to manage advisory panelist relationships compliantly and professionall

y.3. Custom and Syndicated Research Suppo

• rtManage recruitment execution for all custom qualitative and quantitative projects from kickoff through field close, ensuring timelines, sample targets, and quality standards are me
• t.Support syndicated research projects by maintaining continuous panel access to the health system, oncology, VA and federal, and broader healthcare segments Darwin cover
• s.Coordinate with the Research Director and research team on project-specific recruitment requirements, discussion guide logistics, and scheduling need
• s.Oversee field monitoring for surveys, including daily response rate tracking, reminder deployment, and quality control in SurveyMonke

y.4. Team Leadership and Developme

• ntDirectly manage team members responsible for recruitment outreach, screening, and schedulin
• g.Provide hands-on coaching and mentorship on outreach strategy, professional communication with healthcare leaders, screener design, and recruitment best practice
• s.Conduct regular performance reviews and support career development for direct report
• s.Onboard new team members to Darwin's recruitment workflows, SOPs, and platform tool

s.5. Operational Excellen

• cePartner with the Operations team to integrate recruitment workflows into Darwin's broader production schedule and Monday.com infrastructur
• e.Maintain clean, complete, and current panel records in Monday.com, enforcing the record standards established in Darwin's Operations documentatio
• n.Identify and implement process improvements as Darwin's recruitment model scale
• s.Ensure honoraria fulfillment, panel agreements, and data privacy practices are executed in compliance with Darwin's data security and consent standard

s.6. Marketing and Brand Amplificati

onThis is a secondary responsibility that complements the core role. When recruitment and panel operations are running well, this person contributes to Darwin's external presence in the following way

• s.Identify key industry conferences and thought leaders for the Sales team and CEO to engage with, ensuring Darwin's presence at the most influential industry event
• s.Identify and secure OSC and healthcare thought leaders for the CEO to interview on the Darwin podcast; repurpose insights into marketing briefs and white paper
• s.Support the amplification of Darwin's research and profile on LinkedIn and other professional platforms as bandwidth allow

s.
Qualificati

• onsExperience: 5 or more years of experience in market research, recruitment, healthcare intelligence, or consulting. Experience in the pharmaceutical or OSC space is strongly preferr
• ed.Leadership: Proven experience managing teams and a demonstrated commitment to mentoring early-career professiona
• ls.Subject Matter Expertise: Comfortable engaging C-Suite and cross-functional healthcare leaders directly, with the ability to represent Darwin credibly in those interactio
• ns.Process-Driven: A track record of building SOPs or formalizing previously informal workflows in a fast-moving environme
• nt.Technical Proficiency: Experience with CRM or recruitment management platforms, ideally Monday.com, to track outreach, manage panelist relationships, and maintain a clean and functional panel databa
• se.Project Management: Strong organizational and project management skills with the ability to manage multiple concurrent projects across recruitment, panel operations, and client advisory wo
• rk.Communication: Excellent written and verbal communication skil