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Operations Readiness Manager Jobs (NOW HIRING)

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Microsoft Worldwide Readiness Manager

$95K - $100K/yr

This role supports readiness strategy while owning operational execution, milestone management, and reporting across programs. The position connects worldwide stakeholders, regional teams, Master ...

Client Server Software Solutions

ROLE: Wing Readiness Manager REQUIRED: * Active Clearance: Top Secret (TS), SCI preferred ... Assists the MAJCOM FAM and UAs in determining the applicable Named Operations and Top Priority ...

ITech Recruiting

Operations Manager

Manhattan, NY · On-site

Position Title: IT Operations Readiness Manager New Position: __X__ Revised: _____ Reports To (Title): CE Program Manager Manager's Approval: Profit Center: 300100 Next Level's Approval: Department:

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Operations Readiness Manager information

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$31K

$63.5K

$118.5K

How much do operations readiness manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for operations readiness manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does an operations readiness manager do?

An Operations Readiness Manager is responsible for ensuring that all systems, processes, and teams are fully prepared for the launch or transition of operations within a business or project. They coordinate between different departments to make sure resources, training, and procedures are in place for a smooth start. This role often involves risk assessment, schedule planning, and the implementation of best practices to minimize disruptions and maximize efficiency. The Operations Readiness Manager plays a key role in bridging the gap between project completion and operational functionality, ensuring business objectives are met.

How does an operations readiness manager typically collaborate with cross-functional teams during project launches?

As an Operations Readiness Manager, you’ll work closely with cross-functional teams such as engineering, project management, supply chain, and quality assurance to ensure all operational requirements are met before a project goes live. This often involves leading readiness assessments, facilitating training sessions, and coordinating handover activities to guarantee that all stakeholders are aligned and prepared for operational start-up. Strong communication and project management skills are essential, as you’ll act as a liaison between technical teams and operations to resolve any last-minute issues and ensure a smooth transition to steady-state operations.

What are the key skills and qualifications needed to thrive as an operations readiness manager, and why are they important?

To thrive as an Operations Readiness Manager, you need strong project management skills, operational planning expertise, and a background in business or engineering, often supported by a relevant degree. Familiarity with ERP systems, project management software (like MS Project), and industry-specific certifications such as PMP or Lean Six Sigma is highly valuable. Excellent leadership, communication, and problem-solving abilities help drive cross-functional teams and manage change effectively. These skills ensure smooth transitions from project development to operational execution, minimizing risks and optimizing performance.

What cities are hiring for Operations Readiness Manager jobs?

Cities with the most Operations Readiness Manager job openings:

What states have the most Operations Readiness Manager jobs?

States with the most job openings for Operations Readiness Manager jobs include:

What job categories do people searching Operations Readiness Manager jobs look for?

The top searched job categories for Operations Readiness Manager jobs are:

Operations Readiness Manager jobs near you
Infographic showing various Operations Readiness Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

IT Service Readiness Manager (Service Desk Operations)

Noblesoft Technologies

Atlanta, GA • On-site

$40 - $42/hr

Contractor

Re-posted 2 days ago

Job description

Job Title: IT Service Readiness Manager (Service Desk Operations)

Location: Atlanta, GA (Hybrid)

Role Summary

The IT Service Readiness Manager is responsible for the seamless migration of new and changed services into the live operational environment. You will coordinate with L1 and L2 Service Desk teams, ensuring they are technically prepared and operationally ready to support our global user base. This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems.

Key Responsibilities

1. Service Readiness & Project Integration

  • Operational Readiness: Act as the primary gatekeeper for new service launches, ensuring all support requirements (training, documentation, and tools) are met before "Go-Live."
  • Knowledge Management: Lead the Readiness of complex technical knowledge from Project Teams into actionable Knowledge Base (KB) articles for L1/L2 analysts.
  • Early Life Support (ELS): Oversee the "Hyper-care" phase after implementation, connecting technical product managers, L1/L2 analysts to stabilize the support

2. Service Desk Operations (L1/L2)

  • Performance Governance: Manage the daily output of L1 (Service Desk) and L2 (Desktop/App Support) teams to ensure strict adherence to SLA (Service Level Agreements) during Early Life support.
  • SNOW Optimization: Utilize ServiceNow for advanced reporting, trend analysis, and workflow automation to drive "Shift-Left" initiatives.

3. Strategy & Continuous Improvement

  • SLA/OLA Management: Review and renegotiate Service Level Agreements and Operational Level Agreements (OLAs) to align with evolving business needs.
  • Process Excellence: Design and implement ITIL-aligned processes for Incident, Request, and Change Management.
  • Data Visualization:  Skilled in creating impactful visualizations—such as charts, graphs, tables, and dashboards—that transform complex data sets into easily understandable formats. Proficient in utilizing tools like the MS Office suite (Excel, PowerPoint, Visio).
  • Meeting Facilitation: 

Ability to run effective meetings through creating concise agendas, establishing meeting purpose, facilitating conversation through questions and exhibiting good listening skills. Knowing how to read the room. 

  • Team Leadership

Lead and mentor Service Onboarding (Project Management team Members), provide guidance and support to ensure team members are productive and motivated. Delegate tasks, resolve conflicts, and foster a collaborative environment. Keep tasks and documents in order to ensure smooth project execution. Motivate and guide Service Onboarding team to achieve project goals

Technical & Professional Requirements

Requirement

Description

Experience

10+ years in IT Support, with at least 3 years in a Managerial or Readiness-specific role.

ITSM Tools

Proficiency in ServiceNow (SNOW), including dashboard creation

Ecosystems

Deep knowledge of Office 365 (O365) and Windows 10/11 environments.

Frameworks

ITIL Certification is mandatory. PMP or PRINCE2 certification is preferred.

SLAs

Proven track record of managing vendors and internal teams against strict performance KPIs.

Preferred Attributes

  • Stakeholder Management: Ability to influence Project Managers and Senior Leadership to ensure supportability isn't sacrificed for speed.
  • Agility: Comfortable leading teams through high-pressure "crunch" periods during enterprise-wide hardware or software refreshes.
  • Analytical Mindset: You don't just see tickets; you see patterns and proactively seek to automate recurring issues.