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Operational Readiness Manager Jobs (NOW HIRING)

Lilly

Manager - Operational Readiness

Houston, TX

... operational readiness in a GMP environment. * Ability to make critical decisions 7 days/week and effectively communicate decisions to staff and upper management. * Strong written and verbal ...

New

Hatch

Operational Readiness Principal

Houston, TX · On-site +1

Advise, guide and support the owner team, operation and functional teams, operational readiness management team and other internal and external stakeholders with delivering safe and effective ...

Cardinal Integrated Technologies Inc

$50.75 - $67.50/hr

Position: Operational Readiness Location: Toronto Hybrid 3 days onsite Duration: 6-month term ... Oversee knowledge management deliverables, ensuring required operational documentation (runbooks ...

Hatch

Operational Readiness Principal

Houston, TX · On-site +1

Advise, guide and support the owner team, operation and functional teams, operational readiness management team and other internal and external stakeholders with delivering safe and effective ...

Hatch

Operational Readiness Principal

Houston, TX · On-site

Advise, guide and support the owner team, operation and functional teams, operational readiness management team and other internal and external stakeholders with delivering safe and effective ...

Moog

Transformation and Readiness Manager

Salt Lake City, UT

$110.30K - $112.70K/yr

Transformation and Readiness Manager Reporting To: GM, SLC Site Missiles Work Schedule: Onsite ... Our site is deeply committed to Operational Excellence, with a relentless focus on achieving 100 ...

New

Google

Operations Readiness Manager

Boulder, CO · On-site

Lead cross-functional execution of operational strategies in partnership with vendor managers to ensure timely delivery and performance in line with KPI goals. * Identify and regularly share product ...

ASARCO LLC

Operational Readiness Specialist

Mesa, AZ · On-site

Position Summary ASARCO is seeking an experienced Operational Readiness Specialist to lead and ... Conduct readiness reviews, verify system and equipment functionality, and manage pre-launch ...

Riot Platforms

Director, Operational Readiness

$170K - $200K/yr

In this role, you will execute the operational readiness process across Riot's data center ... Serve as a key operational liaison with construction and project management teams during the ...

CAI

Operational Readiness Project Manager

Raleigh, NC · On-site

The Operational Readiness Project Manager (ORPM) serves as a strategic leader bridging the gap between mechanical completion and sustained operational performance. The ORPM designs and leads holistic ...

ASARCO LLC

Operational Readiness Lead

Kearny, AZ · On-site

The Operations Readiness Lead- Autonomy is responsible for supporting the smooth transition of ... Support the creation and management of operational procedures, workflows, and handover ...

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Operational Readiness Manager information

What are the key skills and qualifications needed to thrive as an Operational Readiness Manager, and why are they important?

To excel as an Operational Readiness Manager, you need expertise in project management, risk assessment, process improvement, and a relevant bachelor's degree, often in business, engineering, or a related field. Familiarity with project management tools (like MS Project or Primavera), readiness assessment frameworks, and sometimes certifications such as PMP are typically required. Strong leadership, problem-solving, and communication skills help you coordinate cross-functional teams and manage complex transitions. These skills ensure seamless project launches, minimize operational disruptions, and drive continual organizational improvement.

How does an Operational Readiness Manager collaborate with cross-functional teams during project rollouts?

Operational Readiness Managers work closely with departments such as engineering, IT, HR, and operations to ensure all aspects of a project are ready for launch. They facilitate regular meetings, coordinate readiness assessments, and align stakeholders on deliverables and timelines. This role often serves as a bridge between technical teams and business units, ensuring seamless communication and that potential risks or gaps are addressed early. Effective collaboration helps ensure a smooth transition from project phase to operational use, minimizing disruptions.

What is an Operational Readiness Manager?

An Operational Readiness Manager is responsible for ensuring that a company’s people, processes, and systems are fully prepared for the launch or transition of new projects, systems, or facilities. They coordinate between various departments to identify potential risks, develop readiness plans, and implement solutions to ensure smooth operations from day one. Their role often involves change management, training, and testing to confirm that all operational requirements are met prior to go-live. This position is crucial in industries such as construction, IT, energy, and manufacturing, where seamless transitions are critical for business continuity.

What is the difference between Operational Readiness Manager vs Project Manager?

AspectOperational Readiness ManagerProject Manager
Primary FocusEnsuring operational systems and processes are prepared for launch or changePlanning, executing, and closing projects within scope, time, and budget
CertificationsCertifications like PMP, Six Sigma often preferredProject Management Professional (PMP), PRINCE2
Work EnvironmentOperations teams, cross-departmental coordinationProject teams, stakeholders, clients
Industry UsageCommon in industries with complex operational setups like manufacturing, energyWidely used across various industries for project execution

While both roles require strong project management skills and certifications, the Operational Readiness Manager focuses on preparing operational systems for deployment, whereas the Project Manager oversees the entire project lifecycle. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

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What cities are hiring for Operational Readiness Manager jobs? Cities with the most Operational Readiness Manager job openings:
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Operational Readiness Manager jobs near you
Infographic showing various Operational Readiness Manager job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution.
Operational Readiness Manager, Customer Support

Operational Readiness Manager, Customer Support

Etsy

Brooklyn, NY • On-site, Remote

$107K - $139K/yr

Full-time

Posted 7 days ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$107,000.00 - $139,000.00
What's the role?
We're looking for an Operational Readiness Manager, Customer Support who serves as the operational link between external business changes and internal support readiness. As a deep internal subject matter expert within the Support Operations pillar, you are dedicated to ensuring that Etsy's support ecosystem is prepared to execute on key product and marketing milestones.
This is a full-time position reporting to the Senior Manager, Support Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What's this team like at Etsy?
Etsy's Customer Support team sits within our global Customer Operations organization. We coordinate product launch preparation for any new or updated customer facing features, to ensure our team of 600+ customer support agents have the information they need to help Etsy buyers and sellers effectively. We provide customer support insights to product and engineering colleagues across the company in order to advise product roadmaps and reduce customer friction. We lead the support organization's response to technical incidents ensuring strong communication, a fast and accurate response, and quick issue resolution.
What does the day-to-day look like?
  • Internal Support Readiness: Act as a key support stakeholder in launch planning, ensuring that our support implementation is synchronized with go-to-market plans and providing support data as an input for sentiment reporting. Translate product and policy launches into actionable instructions for the support organization, ensuring both human and automated support agents have the vital context and tools to handle customer questions and feedback. Execute monitoring for new launches, providing real-time operational health data to help refine messaging and support tactics.
  • Incident Management & Post Mortem Analysis:Coordinate the internal Support response to technical incidents, providing timely alerts, approved workarounds, and status updates. Monitor key operational health metrics (SLA, resolution speed, and contact volume) during service disruptions, escalating critical trends to Support leadership. Participate in post-mortem analyses for support-impacting incidents, ensuring root causes are identified and operational processes are improved to prevent future recurrence.
  • Cross-Team Collaboration: Partner with the human support pillar to ensure that agent-facing documentation and quality standards are updated to reflect new operational workflows. Collaborate with the automated support pillar to identify high-volume issues that can be moved from human support to self-service channels based on sentiment data. Maintain deep product knowledge to provide expert commentary on the "why" behind support trends, sharing that knowledge across the customer support team.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • 4+ years of experience in Customer Operations, Product Operations, or a high-level Support role.
  • Proficiency in using NLP or sentiment analysis tools to generate actionable insights for leadership and cross-functional partners.
  • Provide deep subject matter expertise across the org, maintain synchronization with Product and Marketing milestones, and contribute to the improvement of First Touch Resolution (FTR) and Total Resolution Time (TRT) through proactive operational readiness.
  • Strong ability to act as a stakeholder in cross-functional projects, managing internal Support execution while maintaining alignment with broader company goals.
  • Exceptional communication skills, with a focus on translating complex product changes into simple, operational instructions for a global agent workforce.
  • A proactive, "calm and steady" approach to problem-solving during high-pressure technical incidents.
  • You may be expected to travel to Etsy's offices or to our outsourced partner sites, as driven by team priorities and business needs.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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