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Operations Readiness Manager Jobs in Georgia (NOW HIRING)

Devfi

Program Manager

Atlanta, GA · On-site

Program Manager *Local Metro Atlanta Candidates* *REQUIRED Certifications MUST be ACTIVE ... This role will coordinate technical and operational readiness activities across multiple ...

SCP Health

Workday Platform Manager

Atlanta, GA

Release Management, Delivery & Operational Excellence: * Participate in Workday bi-annual release planning, impact analysis, regression testing, feature evaluation, deployment readiness, and adoption ...

Serenity Info Tech, Inc.

Program Manager

Atlanta, GA · On-site

... operational readiness Cross-functional team leadership Work Environment This is a contract-based role supporting the Georgia Department of Labor. The Program Manager will collaborate closely with ...

SCP Health

Workday Platform Manager

Atlanta, GA · On-site

Release Management, Delivery & Operational Excellence: * Participate in Workday bi-annual release planning, impact analysis, regression testing, feature evaluation, deployment readiness, and adoption ...

SCP Health

IT Workday Platform Manager

Atlanta, GA

Release Management, Delivery & Operational Excellence: * Participate in Workday bi-annual release planning, impact analysis, regression testing, feature evaluation, deployment readiness, and adoption ...

Hall Booth Smith, P.C.

Operations Manager

Atlanta, GA · On-site

Support strategic space planning initiatives and coordinate with Facilities on office buildouts, maintenance, and vendor management to ensure operational readiness. * Supervise the renewal and ...

CYNET SYSTEMS

UI Inspire Program Manager

Atlanta, GA · On-site

$110/hr

Demonstrated experience managing government technology modernization initiatives, preferably in ... Coordinate with business units to ensure readiness of agency staff and operational teams. * Support ...

Aprio

Manager, M&A Operations

Atlanta, GA · On-site +1

$100K - $140K/yr

Lead Day 1, Day 30, and Day 90 readiness activities to ensure a smooth transition into business-as-usual operations * Partner closely with the Diligence Manager to translate diligence findings into ...

City of Stockbridge

Operations Supervisor

Stockbridge, GA · On-site

$62K - $95K/yr

... readiness of the venue. They report to the General Manager or Operations Manager Class Characteristics : This is a full-time, exempt classification that requires evening and some weekend work ...

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Operations Readiness Manager information

What does an operational readiness manager do?

An operations readiness manager oversees the planning, coordination, and implementation of processes to ensure that new or modified operations are prepared for deployment. They assess risks, develop training programs, and collaborate with teams to ensure systems, personnel, and procedures are ready for operational use, often utilizing project management tools and industry standards.

What are the key skills and qualifications needed to thrive as an Operations Readiness Manager, and why are they important?

To thrive as an Operations Readiness Manager, you need strong project management skills, operational planning expertise, and a background in business or engineering, often supported by a relevant degree. Familiarity with ERP systems, project management software (like MS Project), and industry-specific certifications such as PMP or Lean Six Sigma is highly valuable. Excellent leadership, communication, and problem-solving abilities help drive cross-functional teams and manage change effectively. These skills ensure smooth transitions from project development to operational execution, minimizing risks and optimizing performance.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers (CEOs), Chief Financial Officers (CFOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like successful investment bankers, top-tier surgeons, and certain technology executives can reach or surpass this income level, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and often a combination of leadership, strategic decision-making, and industry expertise.

What does an Operations Readiness Manager do?

An Operations Readiness Manager is responsible for ensuring that all systems, processes, and teams are fully prepared for the launch or transition of operations within a business or project. They coordinate between different departments to make sure resources, training, and procedures are in place for a smooth start. This role often involves risk assessment, schedule planning, and the implementation of best practices to minimize disruptions and maximize efficiency. The Operations Readiness Manager plays a key role in bridging the gap between project completion and operational functionality, ensuring business objectives are met.

Is ops manager higher than GM?

In most organizations, a General Manager (GM) holds a broader leadership role overseeing multiple departments or the entire operation, while an Operations Readiness Manager focuses specifically on preparing and optimizing operational processes. Typically, the GM has higher authority and strategic responsibility than an Operations Readiness Manager, who reports to senior management or the GM. However, organizational structures can vary, so the hierarchy depends on the company's size and structure.

Is being a BDM a stressful job?

A Business Development Manager (BDM) role can be stressful due to targets, client management, and sales pressure. The level of stress varies based on industry, company culture, and individual workload, but managing multiple priorities and meeting sales goals are common stressors in the role.

How does an Operations Readiness Manager typically collaborate with cross-functional teams during project launches?

As an Operations Readiness Manager, you’ll work closely with cross-functional teams such as engineering, project management, supply chain, and quality assurance to ensure all operational requirements are met before a project goes live. This often involves leading readiness assessments, facilitating training sessions, and coordinating handover activities to guarantee that all stakeholders are aligned and prepared for operational start-up. Strong communication and project management skills are essential, as you’ll act as a liaison between technical teams and operations to resolve any last-minute issues and ensure a smooth transition to steady-state operations.
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Operations Readiness Manager jobs near you
IT Service Readiness Manager (Service Desk Operations)

IT Service Readiness Manager (Service Desk Operations)

Noblesoft Technologies

Atlanta, GA • On-site

$40 - $42/hr

Contractor

Re-posted 27 days ago

Job description

Job Title: IT Service Readiness Manager (Service Desk Operations)

Location: Atlanta, GA (Hybrid)

Role Summary

The IT Service Readiness Manager is responsible for the seamless migration of new and changed services into the live operational environment. You will coordinate with L1 and L2 Service Desk teams, ensuring they are technically prepared and operationally ready to support our global user base. This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems.

Key Responsibilities

1. Service Readiness & Project Integration

  • Operational Readiness: Act as the primary gatekeeper for new service launches, ensuring all support requirements (training, documentation, and tools) are met before "Go-Live."
  • Knowledge Management: Lead the Readiness of complex technical knowledge from Project Teams into actionable Knowledge Base (KB) articles for L1/L2 analysts.
  • Early Life Support (ELS): Oversee the "Hyper-care" phase after implementation, connecting technical product managers, L1/L2 analysts to stabilize the support

2. Service Desk Operations (L1/L2)

  • Performance Governance: Manage the daily output of L1 (Service Desk) and L2 (Desktop/App Support) teams to ensure strict adherence to SLA (Service Level Agreements) during Early Life support.
  • SNOW Optimization: Utilize ServiceNow for advanced reporting, trend analysis, and workflow automation to drive "Shift-Left" initiatives.

3. Strategy & Continuous Improvement

  • SLA/OLA Management: Review and renegotiate Service Level Agreements and Operational Level Agreements (OLAs) to align with evolving business needs.
  • Process Excellence: Design and implement ITIL-aligned processes for Incident, Request, and Change Management.
  • Data Visualization:  Skilled in creating impactful visualizations—such as charts, graphs, tables, and dashboards—that transform complex data sets into easily understandable formats. Proficient in utilizing tools like the MS Office suite (Excel, PowerPoint, Visio).
  • Meeting Facilitation: 

Ability to run effective meetings through creating concise agendas, establishing meeting purpose, facilitating conversation through questions and exhibiting good listening skills. Knowing how to read the room. 

  • Team Leadership

Lead and mentor Service Onboarding (Project Management team Members), provide guidance and support to ensure team members are productive and motivated. Delegate tasks, resolve conflicts, and foster a collaborative environment. Keep tasks and documents in order to ensure smooth project execution. Motivate and guide Service Onboarding team to achieve project goals

Technical & Professional Requirements

Requirement

Description

Experience

10+ years in IT Support, with at least 3 years in a Managerial or Readiness-specific role.

ITSM Tools

Proficiency in ServiceNow (SNOW), including dashboard creation

Ecosystems

Deep knowledge of Office 365 (O365) and Windows 10/11 environments.

Frameworks

ITIL Certification is mandatory. PMP or PRINCE2 certification is preferred.

SLAs

Proven track record of managing vendors and internal teams against strict performance KPIs.

Preferred Attributes

  • Stakeholder Management: Ability to influence Project Managers and Senior Leadership to ensure supportability isn't sacrificed for speed.
  • Agility: Comfortable leading teams through high-pressure "crunch" periods during enterprise-wide hardware or software refreshes.
  • Analytical Mindset: You don't just see tickets; you see patterns and proactively seek to automate recurring issues.