Change/Process Manager
Mclean, VA · On-site
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda ...
Mclean, VA · On-site
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda ...
Mclean, VA · On-site
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda ...
... operational capabilities, constraints and customer experience. A Process Manager for Personal Loans Servicing leads the development and implementation of business intent and requirements for ...
... operational capabilities, constraints and customer experience. A Process Manager for Personal Loans Servicing leads the development and implementation of business intent and requirements for ...
Works with operations managers and senior management to identify and solve issues; submit tickets to improve processes * Influences new and ongoing workflow and documents buildouts to ensure ...
Works with operations managers and senior management to identify and solve issues; submit tickets to improve processes * Influences new and ongoing workflow and documents buildouts to ensure ...
Works with operations managers and senior management to identify and solve issues; submit tickets to improve processes * Influences new and ongoing workflow and documents buildouts to ensure ...
Works with operations managers and senior management to identify and solve issues; submit tickets to improve processes * Influences new and ongoing workflow and documents buildouts to ensure ...
The Business Process Manager will evaluate current IT engineering and architecture processes, to identify process improvements for optimizing operational efficiency. The Business Process Manager will ...
The Business Process Manager will evaluate current IT engineering and architecture processes, to identify process improvements for optimizing operational efficiency. The Business Process Manager will ...
Bachelor's degree preferably in Business Administration, Organizational Management, Operations, or a related field, or 6+ years of relevant work experience in business process management, enterprise ...
Bachelor's degree preferably in Business Administration, Organizational Management, Operations, or a related field, or 6+ years of relevant work experience in business process management, enterprise ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
Principal Associate, Process Manager - Small Business Bank Retail Bank Product Operations team is seeking a high performing Principal Process Manager that will serve as the subject matter expert on ...
Business Process Manager - Full Performance Summary : Analyzes user interfaces, maintain hardware ... Operations Analysis - Analyzing needs and product requirements to create a design. Oral ...
Business Process Manager - Full Performance Summary : Analyzes user interfaces, maintain hardware ... Operations Analysis - Analyzing needs and product requirements to create a design. Oral ...
Scheduling, & Operations system administration to enable WF planning services * Process Design & Change Management for WF, and Operations lines of business * Influencing multi-year strategy on ...
Scheduling, & Operations system administration to enable WF planning services * Process Design & Change Management for WF, and Operations lines of business * Influencing multi-year strategy on ...
Richmond, VA · On-site
Product Operations plays a vital role in the Next Gen Investigation Ecosystem. We don't just watch ... McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for ...
Richmond, VA · On-site
Product Operations plays a vital role in the Next Gen Investigation Ecosystem. We don't just watch ... McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for ...
Product Operations plays a vital role in the Next Gen Investigation Ecosystem. We don't just watch ... McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for ...
Product Operations plays a vital role in the Next Gen Investigation Ecosystem. We don't just watch ... McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for ...
Business Process Manager - Full Performance Summary : Analyzes user interfaces, maintain hardware ... Operations Analysis - Analyzing needs and product requirements to create a design. • Oral ...
Business Process Manager - Full Performance Summary : Analyzes user interfaces, maintain hardware ... Operations Analysis - Analyzing needs and product requirements to create a design. • Oral ...
Product Operations plays a vital role in the Next Gen Investigation Ecosystem. We don't just watch ... McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for ...
Product Operations plays a vital role in the Next Gen Investigation Ecosystem. We don't just watch ... McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for ...
Scheduling, & Operations system administration to enable WF planning services * Process Design & Change Management for WF, and Operations lines of business * Influencing multi-year strategy on ...
Scheduling, & Operations system administration to enable WF planning services * Process Design & Change Management for WF, and Operations lines of business * Influencing multi-year strategy on ...
The C&O SEA Team is committed to supporting high performing, scalable and well managed operations ... Responsible for process ownership across Branch and Cafe Operations. * Ongoing scheduled review and ...
The C&O SEA Team is committed to supporting high performing, scalable and well managed operations ... Responsible for process ownership across Branch and Cafe Operations. * Ongoing scheduled review and ...
Sr. Manager, Process Management - Global Payment Network As a Sr. Manager of Process Management ... and operational excellence. The team values analytical thinking, attention to detail, and ...
Sr. Manager, Process Management - Global Payment Network As a Sr. Manager of Process Management ... and operational excellence. The team values analytical thinking, attention to detail, and ...
Manager, Process Manager- Global Payment Network The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product ...
Manager, Process Manager- Global Payment Network The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product ...
Manager, Process Manager- Global Payment Network The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product ...
Manager, Process Manager- Global Payment Network The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product ...
$33.7K - $45.7K
7% of jobs
$45.7K - $57.6K
7% of jobs
$57.6K - $69.5K
9% of jobs
$70.3K is the 25th percentile. Wages below this are outliers.
$69.5K - $81.5K
12% of jobs
$81.5K - $93.4K
13% of jobs
The median wage is $95K / yr.
$93.4K - $105.4K
12% of jobs
$105.4K - $117.3K
11% of jobs
$122.4K is the 75th percentile. Wages above this are outliers.
$117.3K - $129.2K
11% of jobs
$129.2K - $141.2K
8% of jobs
$141.2K - $153.1K
5% of jobs
$153.1K - $165.1K
5% of jobs
$33.7K
$100.9K
$165.1K
| Aspect | Operations Process Manager | Operations Analyst |
|---|---|---|
| Responsibilities | Oversees process improvements, manages teams, implements operational strategies | Analyzes data, identifies inefficiencies, supports process optimization |
| Required Skills | Leadership, project management, process improvement methodologies | Data analysis, problem-solving, reporting skills |
| Certifications | Lean, Six Sigma, PMP often preferred | Lean, Six Sigma certifications beneficial but not mandatory |
| Work Environment | Management, cross-departmental collaboration | Data-driven analysis, reporting, support roles |
The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

Contractor
Posted 13 days ago
SDS, is a global IT company providing broad range of Technology Consulting, Professional and Outsourcing Services & Solutions to Fortune500 and mid-size companies.
Job Description:
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda.
bank currently offers over 1900 ATMs within its national banking footprint with plans to expand.
Over the next several years, bank will be transforming both its existing footprint as well as entering new markets throughout the country.
An aggressive ATM deployment plan is at the forefront of the change agenda.
We are seeking a dedicated, disciplined, process professional who excels in a team environment.
This person will have excellent communication skills, attention to detail, the ability to adapt to change quickly, and improve business processes through the application of Lean principles.
A key to success in the position is the ability influence partners and teammates.
This individual needs to enjoy multi-tasking and problem solving within in a highly demanding, time sensitive environment.
Responsibilities:
Manage a steady volume of phone calls with a high degree of professionalism
Serve as a point of escalation for complex vendor problems or installation issues especially, when the problem relates to cross team concerns.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Develop and execute implementation plans and test scripts for large software and hardware delivery projects.
Interact effectively with a variety of contacts including construction, armored courier, data network, and OEMs.
Provide guidance and expertise to less experienced staff.
Answer questions from staff and provide guidance and feedback
Track and resolve process breakdowns
Follow communication "scripts" when handling different types of inbound calls
Anticipate escalation and take over calls when needed
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to established procedures.
Keep management informed on issues and problems
Attend educational seminars to improve knowledge and performance level
Communicate the status of deployment activities via status reports.
Work with other internal and external teams to ensure that a deployment is completed and validated on schedule
Signal anomalies and trends to leadership
Requirements:
Bachelor's degree, equivalent work experience or military experience
At least 3 years of process management experience
Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
Proficient in English; Good knowledge of additional languages will be a definite plus
They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture"
Outstanding communication and negotiation abilities
Tech savvy with knowledge of computers, networks.
Excellent organizational and leadership skills
Ability to work under pressure
Ability to multi-task, set priorities and manage time effectively
Preferred Qualifications:
Lean, Agile, Six Sigma, BPM or Project management certifications
Knowledge of data networks or Windows Operating systems a plus
Prior ATM experience
Knowledge of Customer Back Relationship model
Knowledge of Scaled Agile Framework
All your information will be kept confidential according to EEO guidelines.