Operations Assistant Jobs in Boston, MA (NOW HIRING)

Who we are looking for

As a Portfolio Services Assistant Vice President (AVP), you will be responsible for overseeing daily account reviews to confirm the health of portfolios supporting trading, reporting, and performance activities. Under the direction of the Vice President, you will monitor assigned client accounts for issues related to cash, settlements, ad hoc processing, data integrity, and client reporting, including performing pre and post cycle reviews.

This role requires a highly self directed professional able to navigate complex and evolving situations, independently identify exceptions, perform thorough analysis, and drive issues to resolution while adjusting priorities as business needs change. Successful candidates will be decisive, results oriented individuals with a proven track record, sound judgment, and the ability to build and manage strong relationships across the organization through trust, collaboration, adaptability, and subject matter expertise.

Why this role is important to us

The team you will join is part of a global, cross divisional Middle Office organization responsible for supporting critical portfolio, recordkeeping, and client reporting functions for a client at State Street. In this role, you will serve as a key point of control and escalation, helping ensure portfolio readiness, data accuracy, adherence to established controls, and high quality client outcomes in an increasingly complex operating environment.

This position plays a critical role in safeguarding against operational risk by reinforcing control discipline, identifying potential control gaps, and ensuring procedures are executed consistently. At the same time, the role supports continuous improvement by driving efficiency, scalability, and thoughtful use of automation and process enhancements across Middle Office operations

What you will be responsible for

As a Portfolio Services AVP, you will:

Manage and guide a team supporting multiple clients, providing oversight of daily deliverables while strengthening client relationships and service quality.

Analyze, design, and implement clientspecific operational solutions for a large, complex client relationship, while ensuring established controls are consistently executed, monitored, and adhered to. Act as a primary point of contact for client inquiries related to recordkeeping systems and client file deliveries, ensuring proactive tracking, timely response, and effective resolution.

Perform and oversee key recordkeeping system functions and daily checks on client deliverables, investigating discrepancies and ensuring resolution within established timelines.

Provide operational oversight by identifying trends, recurring issues, and opportunities to enhance controls and improve processes, while independently managing work within established procedures and exercising sound judgment on elevated or complex matters.

Take end to end ownership of issues through resolution, engaging the appropriate teams, gaining alignment, and clearly communicating status and outcomes to stakeholders.

Leverage practical use cases of AI and automation tools, where appropriate, to streamline operational tasks and support business objectives.

Escalate complex or policyrelated issues appropriately, partnering with leadership where clarification or exception handling is required.

What we value

These skills will help you succeed in this role:

Demonstrated ability to work independently and proactively, researching complex issues and driving solutions to completion while considering multiple avenues for resolution.

Strong commitment to operational risk management, including the ability to identify control gaps, ensure adherence to established procedures, and reinforce a strong control driven culture.

Advanced proficiency in Excel and Microsoft Office (Excel, PowerPoint, Word), including pivot tables, lookups, formulas, and data validation techniques, with the ability to analyze large datasets, assess data integrity, and clearly present findings, risks, and recommendations to stakeholders.

Proven ability to operate as a collaborative team player who is equally comfortable taking individual ownership and accountability for outcomes.

Demonstrated ability to communicate clearly, confidently, and professionally with senior stakeholders across the organization.

Ability to synthesize complex operational and data driven findings into clear, well organized summaries for management and client discussions.

Proven capability to act as a subject matter resource across multiple operational areas, providing guidance on complex enterprise, system, or data related inquiries while exercising sound judgment in decision making.

Experience producing ad hoc reporting and supporting ongoing management and client driven requests.

Education & Preferred Qualifications

Bachelor's degree required; Accounting, Finance, or a related business discipline preferred.

Minimum 5-7 years of relevant experience within custody, portfolio services, middle office, or fund accounting environments.

Knowledge of securities processing and investment lifecycle terminology preferred.

Strong interpersonal, organizational, and attention to detail skills.

Strong written and verbal communication skills, with the ability to clearly explain issues, risks, and resolutions.

Demonstrated ability to operate in a fast paced environment with shifting priorities, applying sound judgment, independent problem solving skills, and a proactive, solution oriented mindset.

Proven ability to meet deadlines while applying technical expertise to resolve daily operational challenges and reinforce adherence to established controls.

Work Requirement

This role requires four (4) days per week working in the office.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.