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Operations Assistant Jobs in Boston, MA (NOW HIRING)

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How much do operations assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations assistant in Boston, MA is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $24.28 per hour, depending on experience, location, and employer.

What is an operations assistant?

An operations assistant takes care of a variety of administrative and clerical responsibilities for an organization. Their purpose is to help ensure the business runs smoothly by resolving customer complaints, training employees, and assisting management. As an operations assistant, you can work in a wide variety of industries, and your specific duties vary depending upon the job field. This career requires industry-specific work experience, as well as strong interpersonal skills. Some medical employers require additional qualifications, such as an associate degree in a related field.

What are the key skills and qualifications needed to thrive as an operations assistant, and why are they important?

To excel as an Operations Assistant, you typically need strong organizational skills, attention to detail, and a foundational understanding of business administration, often supported by an associate's or bachelor's degree. Familiarity with office software like Microsoft Office Suite, project management tools, and basic database systems is commonly required. Excellent communication, time management, and problem-solving abilities help individuals stand out in this role. These skills ensure efficient support for daily operations, smooth workflow, and effective coordination across teams.

What are some common challenges operations assistants face, and how can they effectively manage them?

Operations Assistants often juggle multiple tasks simultaneously, such as coordinating schedules, processing documentation, and supporting various departments. One common challenge is managing shifting priorities while maintaining attention to detail. To succeed, it's important to develop strong organizational skills, use digital tools to track tasks, and communicate proactively with team members. Regular check-ins with supervisors and colleagues can also help ensure alignment and prevent bottlenecks.

What is the difference between Operations Assistant vs Administrative Assistant?

AspectOperations AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer certifications in office managementHigh school diploma; often requires proficiency in office software
Work EnvironmentCorporate offices, warehouses, or production facilitiesOffice settings, reception areas
Employer & Industry UsageManufacturing, logistics, retail, corporateCorporate, government, nonprofit, small businesses
Common Search & ComparisonOperations Assistant vs Administrative Assistant

The main difference is that Operations Assistants focus on supporting daily operational functions, logistics, and process improvements, often in more technical or production environments. Administrative Assistants primarily handle clerical tasks, scheduling, and office management. Both roles require organizational skills and basic office credentials, but Operations Assistants tend to work more closely with operational teams and processes.

Is operations assistant a high paying job?

The operations assistant role typically offers a moderate salary that varies by industry, location, and experience level. It is generally considered an entry- to mid-level position, with higher pay potential for those with specialized skills or certifications in areas like logistics or project management.

What does an operations assistant get paid?

The average salary for an operations assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Operations Assistant jobs

What are the most commonly searched types of Operations jobs in Boston, MA?

The most popular types of Operations jobs in Boston, MA are:

What are popular job titles related to Operations Assistant jobs in Boston, MA?

For Operations Assistant jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Operations Assistant jobs in Boston, MA look for?

The top searched job categories for Operations Assistant jobs in Boston, MA are:

What cities near Boston, MA are hiring for Operations Assistant jobs?

Cities near Boston, MA with the most Operations Assistant job openings:

Operations Assistant jobs near you
Infographic showing various Operations Assistant job openings in Boston, MA as of September 2026, with employment types broken down into 74% Full Time, 18% Part Time, 4% Temporary, and 4% Contract. Highlights an 94% In-person, 4% Hybrid, and 2% Remote job distribution, with an average salary of $44,783 per year, or $21.5 per hour.

Deposit Operations Assistant Manager

Boston, MA • On-site

City of Boston Credit Union
Finance and Insurance • 1 - 10 employees
Learn more about City of Boston Credit Unionexternal

Full-time

Re-posted 28 days ago

Job description

Job Type
Full-time
Description
The Deposit Operations Assistant Manager is responsible for assisting the department manager in overseeing the daily operations of the department; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. Assisting the department manager to monitor new plans and procedures to enhance operating efficiency. Assist in short-term and long-term service delivery and business objectives for the department. The department functions consist of EFT processing which includes ACH, Share Draft, Wires, Mobile Banking, ATM, and Debit Card programs including claims, disputes, and settlement of transactions, IRAs, dormant accounts, and other MSO-related account issues.
RESPONSIBILITIES
The essential functions include, but are not limited to the following:
  • Assist in processing daily activities related to IRAs, ACH, Wires, Share Draft processing, Stop payments, and ACH Disputes.
  • Oversee debit, and ATM card program workflow including claim dispute evaluations and settlements to bring efficiencies to assure quality member service.
  • Responsible for assisting the department manager with creating, analyzing, and monitoring data to recognize fraud trends and alerts with a focus on minimizing card fraud loss.
  • Assist in managing the inventory of plastic cards for the credit union.
  • Responsible for assisting the department manager with managing vendor relationships related to ATM/Debit cards, maintaining a working knowledge of network-supported changes and industry requirements, reviewing all card disclosures to ensure compliance with MasterCard International rules and guidelines, and analyzing vendor and internal reports to determine the performance of plastic card programs.
  • Handle escalated research and adjust accounts as needed. Serve as backup support for staff as needed.
  • Administer department tasks and workflows.
  • Foster all-team culture within the department by providing open lines of communication and cooperation between all areas.
  • Cultivate strong working relationships and build trust among team members.
  • Monitor departments' procedures to ensure they comply with all Federal, State, and network rules and regulations. Develop expertise, and maintain internal controls of the various systems, implementing changes as needed to ensure efficient workflow. Maintain appropriate operating controls to mitigate risk.
  • Maintain a working knowledge of Record Retention regulations to assist in complying with record retention policy.
  • Administer restrictions on member accounts reported on the system.
  • Assist in investigating, troubleshooting, and responding to inquiries, requests, and member complaints received for the department.
  • Maintain industry knowledge of ACH, share drafts, and other processes related to ayment Systems, including the NACHA Operating Rules and Guidelines; ensure compliance with all state, federal, and NCUA regulations and laws. Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with susceptible, highly sensitive, complex, and confidential issues and situations.
  • Ensures daily deadlines are met by identifying out-of-balance conditions and other exceptions to processing including GL reconciliations.
  • Assures Regulation D, CC, and E compliance and monitors any exceptions.
  • Schedule regular staff meetings and encourage staff development and ongoing support for talent management in the assigned area by providing one-on-one coaching, cross-training programs where possible, and guidance to staff to enable them to achieve extraordinary performance. Hire, supervise, coach, develop, and regularly review the performance of direct reports to ensure assigned areas are operating efficiently and reliably.
  • Assist as needed for backup support for staff as needed.
  • Assist in employee overall performance and monitor attendance and punctuality including annual appraisals.
  • Maintain knowledge of related NACHA rules, Regulation E and D, Bank Secrecy Act, NCUA rules and regulations, and other government regulatory agencies.
  • Provide monthly detailed departmental activity reports, staff productivity, and measuring department standards, Verify and ensure all time off requests are approved, and all hours are correct and properly coded in the HR system including employee overall performance and annual appraisals.
  • MasterCard debit card disclosures and ensuring compliance with MasterCard International rules and guidelines, Massachusetts State By-Laws, and regulations.
  • Ensure departments' procedures comply with all Federal, State, and network rules and regulations, develops expertise, and maintains internal controls of the various plastic card systems, maintains sensitive and confidential information; exercises tact and diplomacy in dealing with highly sensitive, complex, and confidential issues and situations, maintains appropriate operating controls to mitigate risk. Knowledge of Bank Secrecy Act, MasterCard rules, NCUA rules and regulations, and other government regulatory agencies.
  • Perform other related duties as requested and special projects as assigned.

Requirements
Knowledge/Skills/Experience
  • Minimum five (5) years' experience working in financial services.
  • Experience in Back-office Operations preferred.
  • Minimum three (3) years' experience in management or leadership role.
  • Effective organizational, problem-solving, and multitasking skills.
  • Demonstrates ability to communicate written and verbal skills.
  • Strong qualitative and quantitative analytical skills.
  • Requires independent thinking
  • Requires excellent leadership skills.
  • Ability to lead a diverse project team, manage multiple project tasks concurrently, and effectively coordinate and control cross-functional implementation plans.
  • Possess a strong sense of urgency. Effectively sets priorities, allocates resources, takes accountability, and achieves results.
  • Proficiency in Microsoft Office Suite.
  • Highly ethical.

Salary Range Min: 60,000 Max: 80,000
Education/Certifications/Licenses
  • Bachelor's degree required or equivalent working experience

Physical Demands/Conditions Required
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be capable of regular, reliable, and timely attendance.
*Must be able to work rotating schedule of Monday through Saturday
DIRECT REPORTS / SUPERVISION
Position Titles reporting up to this position - Yes
Direct Reports - Yes
Salary Description
Min: 60,000 Max: 80,000

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