Operation Jobs (NOW HIRING)

WHO WE ARE

We are an I.T. consulting company that provides high-end/high-quality support services to various small and medium-sized businesses with an emphasis on professionalism and reliability. We service the southern California region and throughout the US.

WHO WE ARE LOOKING FOR

We are seeking an experienced Business Operations Manager to oversee the operational functions that support our client’s technology and business teams. This role is responsible for managing procurement, software and hardware assets, vendor relationships, licensing compliance, onboarding/offboarding workflows, mobile device management, and operational process improvements across the organization.

The ideal candidate is highly organized, detail-oriented, and capable of collaborating across multiple departments to ensure efficient business operations while maintaining compliance, documentation, and operational excellence.

Job Responsibilities

· Serve as the primary purchasing agent for technology hardware, software, services, and subscriptions.

· Manage vendor relationships, contract renewals, software subscriptions, and licensing agreements.

· Conduct regular audits of software and service utilization to optimize costs and compliance.

· Evaluate vendors and coordinate procurement activities across departments.

· Maintain accurate inventories of software, hardware, mobile devices, and service agreements.

· Administer software licensing and subscription management across numerous business platforms.

· Track billing schedules, renewal dates, user access, and contract obligations.

· Ensure compliance with licensing requirements and internal governance standards.

· Coordinate technology onboarding and offboarding processes in partnership with HR and department leaders.

· Manage user provisioning, equipment deployment, account setup, and access management.

· Coordinate equipment recovery and access revocation during employee separations.

· Oversee mobile device procurement, deployment, inventory management, and return processes.

· Maintain lifecycle documentation and replacement planning for company-issued devices.

· Develop, maintain, and improve Standard Operating Procedures (SOPs), process documentation, and operational templates.

· Identify opportunities for process automation and operational efficiency improvements.

· Create and maintain operational reports, dashboards, and metrics.

· Partner with Finance, HR, Facilities, Project Management, Creative, and Business teams to align operational processes.

· Support department effectiveness initiatives and operational planning.

· Serve as a key stakeholder in organizational process improvement projects.

What We Are Looking For

· Comfortable interacting with staff, vendors, and customers at all levels with professionalism and courtesy.

· Punctual, dependable, and reliable with a consistent track record of follow-through.

· Effective working independently in a fast-paced environment with minimal supervision.

· Able to follow and enforce a standard set of support policies with consistency and fairness.

· Reliable transportation and a valid California driver’s license with a clean background check history required.

Education & Experience:

• Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience.

• 5+ years of experience supporting IT business operations, vendor management, asset lifecycle management, or related functions.

• Experience managing complex business processes and cross-functional projects.

• Strong analytical, organizational, and problem-solving skills.

• Experience creating reports, dashboards, and operational metrics.

• Strong communication and stakeholder management skills.

• Customer-service oriented, with the ability to explain technical concepts to non-technical users.

• Familiarity with IT Asset Management (ITAM) tools and Software Asset Management (SAM) best practices; experience managing multi-platform environments at scale.

• Budget management and cost optimization experience; ability to track spending, identify savings opportunities, and present financial data to leadership.

• Familiarity with IT service management (ITSM) and ticketing platforms such as Jira, ServiceNow, or equivalent tools.

• Working knowledge of data privacy and compliance frameworks (e.g., SOC 2 awareness, HIPAA considerations) as they apply to vendor management and user access.

• Vendor negotiation skills; demonstrated ability to secure favorable contract terms, renewals, and pricing on behalf of the organization.

• Change management experience; ability to guide staff through operational transitions, system changes, and process improvements with minimal disruption.

• High degree of discretion and confidentiality; this role has access to vendor contracts, personnel records, and security systems requiring sound judgment and professionalism at all times.

Working Conditions:

Most of the work will be performed at our client site in Santa Monica CA.

Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse.

Schedule: Monday through Friday, standard business hours. On-site at client location in Santa Monica, CA.

On-Call: May require occasional on-call availability for urgent issues outside of standard hours.