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Online Customer Service Representative Jobs in Addison, IL

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Thryve Chicago

Customer Service Representative

Chicago, IL · On-site

$700 - $950/wk

Customer Service Representative Chicago, IL | Full-Time | In-Person Enjoy talking to people and solving problems on the spot? We're hiring a Customer Service Representative to work face-to-face with ...

Tower Loan

Customer Service Representative

Aurora, IL · On-site

$15.75 - $21.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Ritchie Bros.

Customer Service Representative

Schaumburg, IL · On-site

$15.75 - $21.50/hr

The Customer Service Representative has a high level of customer service skills. Customer Service Representative can operate with minimal supervision and can act as a team lead for office staff in ...

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Showing results 21-40

All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Addison, IL

Online Customer Service Representative information

See Addison, IL salary details

$9

$18

$26

How much do online customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for online customer service representative in Addison, IL is $18.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Addison, IL?

The most popular types of Customer Service Representative jobs in Addison, IL are:

What are popular job titles related to Online Customer Service Representative jobs in Addison, IL?

For Online Customer Service Representative jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Addison, IL look for?

The top searched job categories for Online Customer Service Representative jobs in Addison, IL are:

What cities near Addison, IL are hiring for Online Customer Service Representative jobs?

Cities near Addison, IL with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Addison, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,171 per year, or $18.8 per hour.

Customer Service Rep.

Nailor Industries, Inc.

Cicero, IL • On-site

$16 - $21.75/hr

Full-time

Re-posted 22 days ago

Job description

Customer Service Representative
Location: Cicero, IL 60804
Industry: Manufacturing
Job Description
We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for providing exceptional customer support, managing inquiries, and ensuring customer satisfaction throughout the order and delivery process.
Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Assist customers with order placement, tracking, and issue resolution.
  • Collaborate with production, logistics, and sales teams to ensure timely and accurate order fulfillment.
  • Maintain detailed and accurate customer records in the company database.
  • Handle customer complaints and provide appropriate solutions or escalate when necessary.
  • Provide product information and support to customers as needed.
  • Contribute to continuous improvement of customer service processes.
Qualifications
  • Previous experience as a customer service representative, preferably in the manufacturing industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Proficient with Microsoft Office Suite and customer management software.
  • Ability to multitask and manage time efficiently.
  • High school diploma or equivalent; additional education is a plus.
Location
This position is based in Cicero, IL 60804, serving customers in the greater Chicago area.
If you are passionate about delivering excellent customer service and want to be part of a dynamic manufacturing team, we encourage you to apply.

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