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Entry Level Xfinity Customer Service Jobs in Addison, IL

Comcast

Xfinity Retail Service Associate

Wheaton, IL

$17.05/hr

Wheaton Xfinity Retail Store | Address: 1 Rice Lake Square, Wheaton, IL 60189 The Retail Service ... Guide customers through tablet setup and connectivity options. * Support activation and pairing of ...

Comcast

Xfinity Retail Sales Consultant

Chicago, IL

$17.05/hr

... with Comcast Xfinity. At Comcast, we are innovators and leaders--inventing groundbreaking ... Providing outstanding customer service with all customer interactions. * Meeting or exceeding sales ...

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Entry Level Xfinity Customer Service information

See Addison, IL salary details

$9

$17

$24

How much do entry level xfinity customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for entry level xfinity customer service in Addison, IL is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.28 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Xfinity Customer Service vs Xfinity Customer Support Specialist?

AspectEntry Level Xfinity Customer ServiceXfinity Customer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail stores, remoteCall centers, remote, in-store support
Employer & Industry UsageMajor telecom provider, XfinityMajor telecom provider, Xfinity
Job FocusHandling basic customer inquiries, troubleshooting, account managementResolving complex issues, technical support, upselling

Entry Level Xfinity Customer Service roles focus on basic customer interactions, troubleshooting, and account support, often requiring minimal certifications. Xfinity Customer Support Specialists handle more complex technical issues and may have additional training. Both roles are essential in the telecom industry, with the former serving as an entry point and the latter providing advanced support.

What are popular job titles related to Entry Level Xfinity Customer Service jobs in Addison, IL? For Entry Level Xfinity Customer Service jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Xfinity Customer Service jobs in Addison, IL look for? The top searched job categories for Entry Level Xfinity Customer Service jobs in Addison, IL are:
What cities near Addison, IL are hiring for Entry Level Xfinity Customer Service jobs? Cities near Addison, IL with the most Entry Level Xfinity Customer Service job openings:
Entry Level Xfinity Customer Service jobs near you
Infographic showing various Entry Level Xfinity Customer Service job openings in Addison, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,874 per year, or $17.2 per hour.
Xfinity Retail Service Associate

Xfinity Retail Service Associate

Comcast

Wheaton, IL

$17.05/hr

Full-time

Posted 15 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Location: Wheaton Xfinity Retail Store | Address: 1 Rice Lake Square, Wheaton, IL 60189
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities — Mobile Focused: 

Mobile Activations & Customer Education  

  • Provide a white-glove experience activating new devices or BYOD to the network.  

  • Guide customers through tablet setup and connectivity options.  

  • Support activation and pairing of wearable devices for seamless use.  

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.  

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.  

  • Demonstrate basic features and capabilities of devices to increase customer confidence.  

Mobile Escalations  

  • Troubleshoot and resolve complex device or service issues.  

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.  

  • Use advanced tools to manage escalations.  

Mobile Support  

  • Assist customers with transferring contacts, emails, and media.  

  • Provide password resets with appropriate credential verification.  

  • Activate and configure SIM or eSIM for device connectivity.  

  • Perform in-depth diagnostics to identify and resolve issues.  

  • Process returns or exchanges in compliance with company policies.  

  • Assist with warranty claims and replacement processes.  

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.  

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.  

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor: 

Customer Check-In  

  • Provide hands-on demonstrations of devices and features to enhance value.  

Operations  

  • Support store resets for proper merchandising and operational readiness.  

  • Maintain visual standards and product placement for optimal customer experience.  

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.  

Express Transactions  

  • Facilitate quick device swaps for customers.  

  • Process equipment returns efficiently while ensuring compliance.  

Expectations for All Employees  

  • Understand and follow the Comcast Operating Principles.  

  • Own the customer experience and promote digital options at every touchpoint.  

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.  

  • Win as a team through collaboration and openness to new ideas.  

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.  

  • Drive results and operational excellence.  

  • Foster and support a culture of inclusion.  

  • Do what’s right for customers, teammates, communities, and investors.  

Disclaimer  

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Teamwork; Self Motivation; Communication; Resilience; Professional Integrity


Salary:

Base Pay: $17.05
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

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