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Onboarding Implementation Manager Jobs (NOW HIRING)

PermitFlow

Implementation Specialist

New York, NY · On-site

$100K - $130K/yr

Role Overview As Implementation Specialist , you will report to the Vice President of Customer ... Serve as the day-to-day point of contact for customers during onboarding, proactively managing ...

Corestream

Implementation Manager

Tampa, FL · On-site

As an Implementation Manager, you'll be responsible for onboarding new clients and overseeing eligibility and payroll file integrations for voluntary benefit offerings within our product portfolio.

Getconfido

Implementation Manager

Manhattan, NY · On-site

$75 - $95/hr

What You'll Do Onboarding & Deployment * Own the full implementation lifecycle -- from kickoff through go‑live -- for new enterprise customers * Manage detailed project plans, timelines, and ...

Confido

Implementation Manager

New York, NY · On-site

$150K - $190K/yr

What You'll Do Onboarding & Deployment * Own the full implementation lifecycle - from kickoff through go-live - for new enterprise customers * Manage detailed project plans, timelines, and ...

Craftable

Implementation Manager

Farmers Branch, TX · On-site

$60 - $75/hr

Implementation Manager About Us: Here at Craftable, we create best-in-class technology for world ... Onboarding & Training: Conduct comprehensive training sessions for clients to ensure they fully ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

Own the onboarding and implementation process from kickoff through go-live and stabilization. * Manage project timelines, milestones, stakeholder communication, and execution across internal and ...

Flex HR

Implementation Manager

Alpharetta, GA · On-site

Manage onboarding of new clients to Flex HR. * Lead client onboarding and implementation of HR, payroll, benefits, and/or software systems from kickoff through successful handoff to ongoing support ...

VBA Software

Implementation Manager

Germantown, WI · Remote

The Implementation Manager will lead clients through our implementation process and ensure a successful onboarding. What can we offer you? VBAis a cloud-based high growth healthcare SAAS company ...

Blueprint

Implementation Manager

San Francisco, CA · On-site

Own the full onboarding lifecycle for enterprise customers--from kick-off to go-live. * Lead ... implementations. * Manage risks, escalations, and tough conversations with clarity and calm.

Rivet Work Inc.

Implementation Manager

Detroit, MI · On-site

The Role As an Implementation Manager at RIVET, you'll bring your construction experience ... You own the post-sale experience, guiding new customers through the full onboarding journey from ...

eMed LLC.

Implementation Manager

Miami, FL · On-site

$90 - $120/hr

Implementation Manager Location: Miami, FL Reports to: Director of Delivery Department: Client ... From contract signature through go-live, you will lead all aspects of onboarding to ensure a ...

eMed LLC

Implementation Manager

Miami, FL · On-site

Implementation Manager Location: Miami, FL Reports to: Director of Delivery Department: Client ... From contract signature through go-live, you will lead all aspects of onboarding to ensure a ...

RIVET Work

Implementation Manager

Detroit, MI

The Role As an Implementation Manager at RIVET, you'll bring your construction experience ... You own the post-sale experience, guiding new customers through the full onboarding journey from ...

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Onboarding Implementation Manager information

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$39K

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$168K

How much do onboarding implementation manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for onboarding implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

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Onboarding Implementation Manager jobs near you
Infographic showing various Onboarding Implementation Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Implementation Specialist

PermitFlow

New York, NY • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 hours ago

Key responsibilities

  • Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.

  • Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.

  • Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.

Job description

PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Role Overview
As Implementation Specialist, you will report to the Vice President of Customer Success and support onboarding across PermitFlow's mid-market and enterprise accounts. You'll execute implementation plans from post-sale handoff through launch, serve as a day-to-day customer contact, and drive early product adoption. On enterprise accounts, you'll partner closely with the Implementation Manager to own specific workstreams.
This is a hybrid role based in New York, with in-office days on Monday, Wednesday, and Friday, and up to 25% travel for customer onboarding and training.
What You'll Do
  • Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.
  • Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.
  • Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.
  • Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering to align priorities and resolve blockers.
  • Lead training sessions for diverse customer stakeholders, including ops teams, sales reps, and executives, tailored to each group's needs.
  • Drive product adoption and early value realization through enablement materials, weekly check-ins, and best-practice guidance.
  • Track onboarding progress against key milestones and KPIs (e.g., engagement, time-to-value, launch readiness) and flag risks early.
  • Build working knowledge of permitting workflows, municipality requirements, and common customer edge cases.
  • Maintain, refine, and document scalable onboarding processes, playbooks, and templates.

What We're Looking For
  • 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
  • Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
  • Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.
  • Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively.

What We Offer
  • Competitive salary and meaningful equity in a high-growth company
  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO and paid family leave
  • Home office & equipment stipend
  • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
  • In-Office Lunch & Dinner Provided

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.

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